SpringHill Suites San Diego Mission Valley
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
- Contactless check-in
- Contactless check-out
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Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SpringHill Suites San Diego Mission Valley
Updated 15/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#22 of 295 hotels in San Diego
Location
Cleanliness
Service
Value
Travellers' Choice
Experience SpringHill Suites San Diego Mission Valley by Marriott(R), an all-suite hotel offering free WiFi and a daily hot breakfast buffet, infused with stylish spaces and inspiring design near Westfield mall and Qualcomm Stadium. Our studio suites are 25% larger than average hotel guest rooms, offering busy travelers ample space to stretch out and unwind. On top of an ideal location and Marriott-standard services, guests will enjoy our hotel's in-room amenities such as suite wet-bars with microwaves, mini-fridge, and rinse sink as well as a Netflix connection through the flat screen HDTV. Enjoy a nice swim in the outdoor swimming pool, improve your health any hour of the day at the fitness center, or spend a day exploring Mission Valley by walking to nearby restaurants, shopping destinations, and popular attractions! Book your stay today at SpringHill Suites San Diego Mission Valley, Hotel Circle's newest all-suite hotel!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Saltwater pool
Fence around pool
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English
Location
Full view
44Car recommended
Grade: 44 out of 100
34Restaurantswithin 1 km
2Attractionswithin 1 km
282Reviews10Q+A41Room tips
Reviews
Traveller rating
- 193
- 54
- 25
- 7
- 3
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Popular mentions
This my first time staying here and I really love the way the staff treats people. Linda ? At checking was informed and pleasant. They had my room ready by 12pm a pleasant surprise. I traveled with my kids and a dog who often get anxious about checking in. The gentleman at breakfast was kind and attentive to my kids. I believe his name was Chris. He was really engaged with his job and even that it was a line he made sure to tells us we will be helped soon. Room was clean and nice. It's weird seeing the assistant GM check in people but I guess that's the way the industry has changed to during this times. Kuddos to the staff that kept smiling even when they wear a mask. I look forward to stay here more often. BG
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from Corey Hamlin, General Manager at SpringHill Suites San Diego Mission Valley
Responded 8 Feb 2021
Dear Clippers2013, Wow, and thank you so much for this wonderful review! What a pleasure to read about your positive experience with your stay and the team here. Linda, Chris and the AGM Dan, are all superstars. They all work so hard to ensure each and every guest has an experience just like yours. It is especially imperative we provide this attention to our guests as travel is starting to pick up more and more. We truly appreciate the opportunity to serve you and welcome you to stay with us anytime your travels bring you back to San Diego. Please be safe in the mean time. Best regards, Corey H. General Manager
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It’s the time of Covid and things are not normal by any means. While I’m Covid negative, there was an issue with some folks so most of us are working from home or a hotel close to the office. Plain and simple... Everything about the Springhill Suites Mission Valley meets or exceeds all expectations. Location is great. Check in was quick and efficient. The rooms are very nice and big enough to feel very comfortable. On one night, there was an interaction with another guest that I had to report to the front desk and Amber and her teammate (I cannot remember his name) were stellar. Totally professional and caring. True examples of outstanding employees. When I met the room attendants in the hall, there was always a nice greeting and whenever I needed anything it seemed liked they really liked seeing me taken care of. Nice touches in the room are the small nightlights in the lavatory and shower area and the reading lights above the bed. Also, the sliding window on the back of the desk is appreciated as it let me see outside whilst working. Well done! I travel about four months out of the year (well, not so much this past year) and stay in hotels around the globe. In my honest opinion this hotel is the place to stay in San Diego. Obviously the managers do a great job imbuing service into the minds and hearts of the entire team. In fact, there is only one - and it’s the smallest of nit picks- to note. I would have liked to see some USB ports on the wall or lamps. So, there you have it. A 99.9% flawless rating and I cannot remember the last time I gave that to any property. Stay here. It’s worth it. …
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Date of stay: January 2021Trip type: Travelled on business
2 Helpful votes
Helpful
Response from Corey Hamlin, General Manager at SpringHill Suites San Diego Mission Valley
Responded 8 Feb 2021
Dear randallblaum, Thank you so much for taking the time to leave your feedback on your stay with us. I am very pleased to have had the opportunity to speak with you in person before you left to acknowledge this review. The hotel can only operate as well as the staff that works there, and I can honestly share that I am immensely pleased to be able to work with such a wonderful group of people. The team members you mentioned in your review, Amber and Dan, are both examples of employees who try to make a positive impact in each and every opportunity. Your interaction with them is just a small picture of that energy. COVID has been tough on everyone, and despite the reduction in travelers over the past year, we know how much an impact our efforts and attention to detail matters to make our guests feel welcomed and safe. We will continue to provide this service and be the best that hospitality can offer. Please come back and visit when your travels find you in San Diego. Best regards, Corey H. General Manager
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The hotel is well located and fairly priced. However , out of a 4 day stay, we missed 4 turndown services. It is the first time I've ever experienced a hotel that does its turndowns after 3 pm. Horrible service as the situation continued even after I brought it up with the front desk! Will recommend other neerby options.
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Date of stay: November 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Corey Hamlin, General Manager at SpringHill Suites San Diego Mission Valley
Responded 30 Nov 2020
Hello Javier, Thank you for taking the time to leave your review with us. I am happy to read that both our location and pricing were highlights to your time with us. It definitely means a lot, especially during these trying times. With regards to your housekeeping service, that is something that has been suspended due to COVID-19. As a means of preventing as much contact as possible between our staff and our guests, we have reduced daily housekeeping service to linen exchange and trash removal. These is something that should be explained at the time of check in, through information that is displayed on our website during the booking process and after the e-mail confirmation, as well as via a QR code which is displayed at the front desk. I apologize if this communication was lost during any of these opportunities. I will use your experience as training opportunity with my staff to ensure we are meeting the expectations of our guests and communicating everything thoroughly. We do appreciate the opportunity to serve you and wish you all the best in your future travels. Please be safe in the mean time. Best regards, Corey H. General Manager
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We were in town for a conference, I booked 4 rooms under my name. This hotel is a solid option if you looking for hotel to stay. I have not issue with the breakfast or the room. In Fact the rooms are very nice. The good: - Room is large. with nice sized living room area and larger than normal closet. - The breakfast is have decent options - breakfast area also have lots of space - There is a nice decent size Starbucks next door too The issue I had was with the hotel not willing to be flexible. - My flight landed in LA late and hit traffic on my drive to San Diego, however one of my travel mate was able to get direct flight to San Diego so arrived at the hotel early around 2 pm. Knowing Marriott hotels that I am allowed to complete the check in process on the app and therefore skip physical check-in at the front desk, so I went ahead and did that. - After completed the check-in with the app, I messaged that hotel and let them know i have a guest that need access to the room and ask them for assistance, I have done this once or twice at other hotel locations. I provided the hotel with the guest's name. - However, no matter how I explained it the Manager on duty, he just refuse to let my guest into one of the 4 room I booked. He travel from London to San Diego and just want to rest.....however even after phone call and more, they just refuse to issue him a key. Therefore my friend had to wait in the hotel lobby for 7 hours until I arrived to show them my ID and credit card. Which is the issue, they need a physical card, why have an online check-in ability if you still need the physical card? Even without the physical card they can charge my card for one night if I am a no show. I just don't understand the logic. - To me this is so unnecessary and really bad customer service. When I expressed my unhappiness all the manager try to do was explain to me the policy of the hotel. He cared more about the policy of the hotel and how hotel might not get paid, and therefore is willing to let a guest wait for 7 hours in his lobby. I ended the conversation when he finally said "ok what can I give you to make this better".... to me I was not out to get some free things... so I just said " I am not sure so I think he offered me free parking." We were at this hotel for 4/5 nights .... not even once did someone from the hotel to come and check in on us to make sure our stay was good. They didn't even send a simple gesture to show they cared about what happened. With over 500 nights stayed at Marriott hotel, I know this is not proper customer service. I would not stay here again because of the experience. There are so many hotel options in the area.…
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Date of stay: February 2020Trip type: Travelled on business
Value
Location
Service
1 Helpful vote
Helpful
Response from Corey Hamlin, General Manager at SpringHill Suites San Diego Mission Valley
Responded 30 Nov 2020
Dear SGO007, Thank you for taking the time to leave your feedback regarding your experience here at our property. I apologize in advance, as this is the first I have heard of this situation and its possible that due to the holiday, there has been much time that has passed since your initial experience. I intend to research this further and see if there is anything we could have done differently on our end to assist you and your colleagues better. It is not in our business nature to just shut someone down with a "No" versus looking into a possible solution that could provide a mutual resolution. For that oversight, I apologize. Please understand that we have the best intentions when it comes to our guests privacy and security, and a lot of the practices we employ on property are with those intentions. We truly appreciate the opportunity to serve you and apologize for the inconvenience you and your team endured during this visit. If you wish to discuss the circumstances further, please feel free to reach out to me. I wish you all safe travels in the mean time. Best regards, Corey H. General Manager
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After having a nightmare of a stay and an other hotel nearby, we called and spoke with “Sam” explained our situation and he more than took care of us. His customer service was amazing, friendly. We felt like he rolled out the red carpet for us. Turned out he actually took care of four families that were in town with us for a funeral. All of the staff has been than friendly. We are in San Diego at least once a year and this is our new place to stay.
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Date of stay: June 2020
Location
Service
Sleep Quality
Helpful
Response from Corey Hamlin, General Manager at SpringHill Suites San Diego Mission Valley
Responded 8 Feb 2021
Dear Dnr2004, Thank you so much for taking the time to post your review. We are so appreciative to be recognized for our efforts to provide you with the redemptive experience and right all the wrongs from the other hotel you stayed at. We are proud of Sam, and his efforts to ensure you were taken care of whilst our guest. We know that travel is reduced for everyone, but hope to see you that next time you visit San Diego. We wish you safety in your journey. Best regards, Corey H. General Manager
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PRICE RANGE
US$123 - US$247 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaSan DiegoMission Valley / Hotel Circle
NUMBER OF ROOMS
135
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Claim Your Listing Frequently Asked Questions about SpringHill Suites San Diego Mission Valley
Which popular attractions are close to SpringHill Suites San Diego Mission Valley?
Nearby attractions include iFLY Indoor Skydiving - San Diego (0.1 km), Grace Church San Diego (1.1 km), and Dave & Buster's - Arcade (0.5 km).
What are some of the property amenities at SpringHill Suites San Diego Mission Valley?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at SpringHill Suites San Diego Mission Valley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SpringHill Suites San Diego Mission Valley?
Guests can enjoy free breakfast during their stay.
Is parking available at SpringHill Suites San Diego Mission Valley?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to SpringHill Suites San Diego Mission Valley?
Conveniently located restaurants include Cafe 21 University Heights, Et Voila, and Hanna's Gourmet.
Are there opportunities to exercise at SpringHill Suites San Diego Mission Valley?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites San Diego Mission Valley?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at SpringHill Suites San Diego Mission Valley?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SpringHill Suites San Diego Mission Valley offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to SpringHill Suites San Diego Mission Valley?
Many travellers enjoy visiting Mormon Battalion Historic Site (5.6 km), Whaley House Museum (5.7 km), and Gaslamp Museum at the Davis-Horton House (7.1 km).