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Hilton Boston Downtown / Faneuil Hall

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#54 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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Hilton Boston Downtown \/ Faneuil Hall
Hilton Boston Downtown / Faneuil Hall
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1,745 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Boston Downtown / Faneuil Hall
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Showing 1,640: English reviews
Los Angeles, United States
Reviewed 11 October 2016

Look elsewhere. You are going to spend way more than you should to stay in a decent area with a terrible room. The rooms are tiny, dirty, loud, and pretty unpleasant. You can do better. If you must stay downtown, I would strongly urge to keep looking.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jonathan A
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Jonathan A, We appreciate the review of your recent experience at our hotel and we thank you for taking the time to share your feedback. We are truly sorry that you had a disappointing experience with us and we have addressed these issues regarding the state of the guestrooms with our staff. Exceptional guest service is the foundation of...

Reviewed 11 October 2016

At the last minute we had to cancel one hotel and find another. We found this property and in the beginning did not know what to expect. We were pleasantly surprised at the location but more importantly the excellent level of service received. We were new to the Boston area and with the assistance of staff were able to maneuver...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank H8258TXsandral
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear H8258TXsandral, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a wonderful five-star review! We are thrilled that our team members were so helpful and we will certainly pass along your compliments. It is great to hear that you enjoyed the nearby downtown attractions and that our central location helped to make the most...

Mexico
Reviewed 9 October 2016 via mobile

If you are an international visitor to Hilton and you open a voucher with your foreign credit card which is a requirement to check in, then Hilton will block a considerable amount of money as a deposit immediately charged to your card and which they should return to your card upon check out, but they don't, in fact it often...

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Helpful?
Thank Juan R
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Juan R, Thank you for staying with us and for providing your honest feedback. We apologize that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure that every guest feels cared for, valued and respected. Guest satisfaction is very important to us and we try hard to ensure that all of...

Mission Viejo, California
Reviewed 9 October 2016

Prices were reasonable in a pretty good area of downtown Boston. Close to many tourist visiting points. Walking distance to many places. Many restaurants near the hotel. Right in the middle of the financial district.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David L
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear David L, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for taking the time to comment on your stay with us. We are happy to hear that you enjoyed your stay and our convenient downtown location. We hope to welcome you back on your next trip to Boston! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

Scranton, Pennsylvania
Reviewed 8 October 2016 via mobile

This is certainly not a 4 star hotel. We are Hilton Honors members and have never stayed at a more disappointing Hilton property. The biggest issue seemed to be the housekeeping failures. Our room was consistently dirty throughout the stay. Housekeeping never serviced or cleaned our room in the 3 days we stayed. In fact, I contacted the front desk...

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Helpful?
1Thank ljmoran2
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear ljmoran2, Thank you for choosing to stay with us and for sharing your honest feedback. We truly appreciate your loyalty as a Hilton Honors member and apologize that this was not properly shown during your stay. We will certainly share your comments with our housekeeping team and assure you that the appropriate steps will be been taken to correct...

San Antonio, Texas
Reviewed 7 October 2016

We had a wonderful stay at the Hilton Fanueil Hall in Boston. If you need something, just ask and the staff will make every attempt to make it possible. I had them order roses for my wife's birthday. All I had to do was pay for the roses. The concierge took care of the rest. Great location!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mike D
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Mike D, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a wonderful five-star review! We are thrilled that our team members were helpful with planning for your wife's birthday and we are happy that you both of you had a great stay. We hope to welcome you back again on your next trip...

Hoover, United States
Reviewed 7 October 2016

We enjoyed the ambiance of this Hilton near the Harbor in Boston, and close to the historic areas. Easy to walk to these. Only problem was with their soft and bouncy beds. If that is what you like, then you would love this hotel. If not, you might consider other options. The dining room was especially considerate of my extensive...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Janie H
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Janie H, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for commenting on your stay with us. We are happy to hear that you enjoyed your stay as well as our convenient downtown location. We apologize that you did not find our beds comfortable and rest assured that we will pass along your comments to our...

Riyadh, Saudi Arabia
Reviewed 6 October 2016

This was my first time in Boston, so I chose a hotel name I was familiar with. The Hilton did not disappoint. This location was within walking distance of the metro that I took from the airport. Easy to find. Check-in as a breeze. The room was spacious and comfortable. I was able to get tips from the concierge on...

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Helpful?
Thank David B
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear David B, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a wonderful five-star review! We are so happy to hear that you enjoyed the nearby downtown attractions that are within walking of distance of the hotel and we hope that your first time in Boston was everything you thought it would be. We...

las vegas
Reviewed 6 October 2016

Was doing business in downtown Boston. This place is great for restaurants and atmosphere. The people were helpful. The rooms were clean and quiet. The usual Hilton breakfast buffet - and more! What more could you ask for? I would stay again in a heartbeat!

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Helpful?
Thank vegasrob
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear vegasrob, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a great five-star review! We are so happy to hear that you enjoyed our downtown location, your accommodations, and our restaurant. We hope to have you back on your next stay in the city! Sincerely, Kerry Pierce kpierce@hiltonbostondowntown.com

Old Town, Maine
Reviewed 5 October 2016

Got the reservation at a discount through a secondary vendor. A beautifully restored building. Our room didn't have a view but was nicely appointed. We didn't spend a lot of time in it anyway. Staff was very pleasant and did a bag check for us as we arrived earlier than we could check in. Super location. Close to lots of...

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Helpful?
Thank hollorageo
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear hollorageo, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a wonderful five-star review! We are thrilled that you enjoyed the nearby downtown attractions as we are centrally located to many Boston favorites. We are so happy that the guestroom was perfect for you and that you found our team to be helpful and...

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Staying in Downtown

Neighbourhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 

Additional Information about Hilton Boston Downtown / Faneuil Hall

Address: 89 Broad Street, Boston, MA 02110
Region: United States > Massachusetts > Boston > Downtown
Price Range: €149 - €457 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com and Jetsetter so you can book your Hilton Boston Downtown / Faneuil Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#39 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Boston Downtown / Faneuil Hall staff and other travellers.
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Questions? Get answers from Hilton Boston Downtown / Faneuil Hall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor suite or deluxe room”
 of 5 bubbles NJA17, 23 Feb 2017 | Read review
“Try to ask for a room away from the elevators; just like any hotel with elevators it can get a bit noisy if your room is near it.”
 of 5 bubbles cocoloco182, 21 Feb 2017 | Read review
“Higher floors will have more light.”
 of 5 bubbles jh137, 27 Jan 2017 | Read review
“Not much view from 4th floor - opt for higher if given a choice.”
 of 5 bubbles MaddyLibby, 16 Jan 2017 | Read review
“corner room has 2 walls of windows with great architectural views”
 of 5 bubbles dln2, 11 Dec 2016 | Read review
5 of 5