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Sheraton Boston Hotel

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#44 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Sheraton Boston Hotel
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1,989 Reviews from our TripAdvisor Community

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Showing 1,727: English reviews
Somerset
Reviewed 30 November 2014

A decent enough large hotel in a convenient location. Direct access to shopping and convenient for some of bostons public transport makes this a good 4 star option. Not thrilling and could do with a refurb, but a good breakfast and helpful staff make this an option worth considering

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Helpful?
Thank PhinSomerset
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear PhinSomerset, Thank you for taking the time to review your recent stay with us! Our location does allow for easy access to the city and public transportation making us an ideal place to stay when in Boston. I do hope that you will be staying with us again the next time your travels bring our way. Warm Regards, Angela...

Buffalo, New York
Reviewed 30 November 2014

Feeling comfortable at a hotel is really the bottom line. We felt more comfortable at The Sheraton Boston than any other (8 or so) downtown hotels we have come to know. A pleasant lobby, nice restaurants and excellent rooms perhaps are taken for granted at a luxury hotel. What prompted this review was the extraordinary staff. At the front desk...

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Helpful?
Thank JValjean
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear JValjean, I appreciate you taking the time to provide such wonderful feedback about your recent experience. It's wonderful to hear that our team took great care of you! I look forward to sharing your comments with our associates and am confident they will be thrilled that they left such a lasting impression! We can't wait to welcome you back!...

Boston
Reviewed 29 November 2014

We checked in on Thanksgiving, went up to one of the club level floors, and entered an uncleaned room! Back to reception where we left our bags, walked around for 45 minutes and then back to the same room. Which was still not clean! Had to call to have the sink surface wiped clean of soap scum, and I know...

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Helpful?
Thank KBBostonBoston
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear KBBostonBoston, I am disheartened to read about your recent stay with us over the Thanksgiving holiday as this is not the type of experience that we strive for. I would love the opportunity to speak with you further so that we can remedy the disconnect. At your earliest convenience, please reach out to me at GMAngelaVento@sheraton.com. Thank you for...

Overland Park, Kansas
Reviewed 29 November 2014

We have been here over Thanksgiving and enjoyed our stay. I am well travelled and extremely picky. The manager does a good job trying to take care of everyone, the facility is very clean and the rooms and halls were quiet-hugely important to those who like to sleep!- within the hotel itself. The fitness center and pool were very nice,...

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Helpful?
Thank Overlandparkers
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Overlandparkers, Thank you so much for the wonderful review. I am so pleased that we were able to be a part of your Thanksgiving. I appreciate your feedback regarding the doormen and will be sure to share your words with our associates. I hope that we will be welcoming you back soon. Warm Regards, Angela Vento General Manager

Amsterdam
Reviewed 27 November 2014

A nice hotel made even better by staff like Fred. Had a sink backup on thanksgiving morning when trying to get ready for the day. Fred was right there with his tools in 10 minutes and finished in 5!!!

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Helpful?
1Thank Cliffandzjef
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Cliffandzjef, Thank you for choosing to stay with us at the Sheraton Boston Hotel for your Thanksgiving visit. I am sorry to hear that you had some trouble with your sink, however I am thrilled that you were able to connect with Fred and he was able to remedy the problem! We are so lucky to have him on...

Warrenton, Missouri, United States
Reviewed 24 November 2014

I just wanted to let people know that the staff at the Sheraton was wonderful! They made my first trip to Boston great. Rufino (in the Apropos Restaurant) and Allyson (the front desk) both went above and beyond. I would recommend!

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Helpful?
Thank Stacy R
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Stacy R, Thank you so much for taking the time to review our hotel! We truly appreciate your feedback. I'd also like to thank you for commending our associates - they make it all possible. I'm thrilled that you were able to connect with Rufino and Allyson. They truly love connecting with our guests and providing them with the...

Denver, Colorado
Reviewed 24 November 2014

Club Lounge wonderful. Variety of food good both morning and evening. Server Memsura Z is pleasant, professional, and provides excellent special attention. Hotel is perfect location for attending convention at Hynes Center. All staff courteous and helpful.

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Helpful?
Thank W D
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear WD, Thank you for taking the time to provide us with such wonderful feedback! I am so thrilled that you were able to connect with Memsura. She is constantly providing our guests with exceptional service and is truly a shining star in the Club Lounge. We look forward to welcoming you back soon. Warm Regards, Angela Vento General Manager

boston, ma
Reviewed 23 November 2014

Stayed here for business last week and had a wonderful experience. Incredibly professional and flexible staff, clean and comfortable room, met and exceeded my expectations. Big hotel felt intimate. Lovely experience. Will stay here again!

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1Thank saraek83
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear saraek83, I am thrilled to read that we exceeded your expectations! That is truly the type of reaction that we strive for! We can't wait to welcome you back again soon. Warm Regards, Angela Vento General Manager

New York City, New York
Reviewed 23 November 2014

After a long exhausting drive to Boston, I checked into my room came in to relax and within an hour I spilled juice all over my bed. I was so embarrassed, this has never happened to me before. I called the front desk and Neveita was sent up to my room not only did she change my bed sheets, but...

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Helpful?
Thank Roldanj87
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Roldanj87, I appreciate your time in submitting this review. I's great to hear that you enjoyed the view from your room and even more so that you received excellent service from Neveita! We are very lucky to have her and I'm thrilled to hear that our guests appreciate her as well. I hope that you will make us your...

Gothenburg
Reviewed 23 November 2014

I spent there 5 nights. The location is perfect: hotel is situated at the centre of the city, connected to the Prudential, and you can reach many other interesting places and shopping by skywalks. The staff was helpful, friendly. The room was clean, spacious, the bed big and comfortable. There was a possibility to make coffee and tea in the...

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Helpful?
Thank Egidija
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Egidija, Thank you for choosing to stay at the Sheraton Boston Hotel during your recent visit to the city. We truly appreciate your business. I'd also like to thank you for taking the time to review our hotel. Your feedback helps us to improve in the future. I am sorry to hear about your experience during breakfast and will...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €159 - €478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#21 Green Hotel in Boston
#34 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Boston Hotel staff and other travellers.
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Questions? Get answers from Sheraton Boston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra to be on a club floor.”
 of 5 bubbles Divanina, 20 Feb 2017 | Read review
“Rooms in the towers on floors 14 and above are quiet”
 of 5 bubbles kimdo2017, 19 Feb 2017 | Read review
“Rooms with a view of the Charles provide a nice nighttime picture, but also a great view of the neighborhood across the street.”
 of 5 bubbles AtlHennessy, 18 Feb 2017 | Read review
“The high floors do have a nice view.”
 of 5 bubbles RadiantVoid, 7 Feb 2017 | Read review
“Get a view of the Charles River”
 of 5 bubbles jmorgo1, 3 Feb 2017 | Read review
5 of 5