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Sheraton Boston Hotel

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#46 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Sheraton Boston Hotel
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2,067 Reviews from our TripAdvisor Community

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Showing 1,798: English reviews
Brisbane, Australia
Reviewed 15 March 2015

The Sheraton Boston is very well located with a trolley bus stop right outside. Rooms are spacious and well appointed but breakfast options are a bit disappointing. Staff are friendly and were quick to offer an loan umbrella when it rained. Good Concierge service, very knowledgeable staff who ensured that my short stay (3 days) took in all of the...

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Thank Margaret H
Nelson, New Zealand
Reviewed 14 March 2015

as a platinum member i usually get an upgrade and was happy to hear the words "junior Suite" The elevator again heightened my expectation as it was new and in that clean "Wood and Steel" look that some Sheraton's have. But then the room.... it was big as a suite suggests, but it was old and badly in need of...

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1Thank Hewitt-san
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Systemupdate, I appreciate the time you took to review your recent stay. I am disappointed to hear that you were unhappy with your room during your stay. I would welcome the opportunity to hear more details as well as what the room number was. Please reach out to me directly at GMAngelaVento@sheraton.com with the room number during your stay...

Portsmouth, New Hampshire
Reviewed 14 March 2015

good comfortable rooms, service hit or miss - great concierge, front desk staff were either wonderful or ill-informed. Comfortable Boston stay since we knew the area. Like Sheraton overall and the bed was comfortable, room pleasant, minor housekeeping issues but very good overall. Busy place.

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Thank CMF568
Reviewed 14 March 2015 via mobile

Stayed in February 2015. Best location in Boston. Hotel is connected to Prudential center and a mall. It's a big hotel. So that's a good part. Overall, I felt hotel is not that vibrant and very calm. If you want some quiteness in Boston, it's a choice. Usually Boston hotel is not cheap during week days.

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1Thank KwangRR
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear KwangRR, Thank you for taking the time to review your recent visit with us. Like you, many guests enjoy the hotel's superb location in the heart of Boston's Back Bay neighborhood. We make it easy to get to Boston's best sightseeing areas such as the Public Garden and Newbury Street's famous shopping and dining. During colder winter months, the...

San Jose, California
Reviewed 13 March 2015

The Sheraton Boston has many pluses and a few striking minuses, leading to a "very good" rating: Pluses: -excellent location near Hynes Convention Center, Prudential Center, the Museum of Fine Arts (a longish walk or very quick T ride), the Boston Public Library, and Newbury Street. -close to multiple T stops, including Hynes and Prudential -in bad weather, can get...

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1Thank ATS001
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear ATS001, Thank you for taking the time to review our hotel. I am pleased that you enjoyed the hotel's convenient location adjacent to the Prudential Center and Copley Place shopping and dining venues. Many guests have commented about how much they have appreciated the indoor walkways to both of these popular spots, allowing them easy access without having to...

Newport, Tennessee
Reviewed 13 March 2015

In Sept of last year I made reservations for the Sweepstakes Convention in 2015 after attending the same convention in Orlando with a lady who lives in Orlando. Shortly after that she "Dumped Me" . I held on to them trying to reconnect. I knew when I made them they were non refundable but I was sure we were going...

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2Thank Lowry R
Amana, Iowa, United States
Reviewed 12 March 2015

We are at this hotel for a conference, which always challenges hotel accommodations and staff. We had some problems on check-in (our room was not ready), but we also had the most amazing customer service I have ever received at a hotel, bar none. A very friendly, helpful young man, Tom Pendzic, was at the front desk and got us...

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Thank ElderBets
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear ElderBets, Thank you for taking the time to write such kind words about Tom. He is truly one of the best! We are so proud to have him on our team as he is an asset to the industry. I will be sure to pass along your kind words. I am so thrilled to read that you enjoyed your...

Reviewed 10 March 2015 via mobile

This is a typical enormous hotel of an American metropolis. The rooms have not been recently renovated and the bathroom is really small and looks outdated. The location is fine, as it is close to newbury str where most of the high end shops are located.

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Thank Dimitris K
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Dimitris K, Thank you for your kind words regarding the Sheraton Boston Hotel. I am so happy to hear that you enjoyed the hotel's superb location in the heart of Boston's Back Bay neighborhood. Like you, many guests enjoy being able to easily get to Boston's best sightseeing areas such as the Public Garden and Newbury Street's famous shopping...

Besancon, France
Reviewed 9 March 2015

I stayed at the Sheraton Boston Hotel for a congress and was very satisfied. The hotel is ideally situated with an easy access to the shops and to the convention center. Although breakfast is very expensive, it is easy to find alternatives, either at the Starbucks or in the nearby mall. The staff is friendly and helpful, everything went smoothly....

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1Thank FrauBe
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear FrauBe, Thank you for taking the time to review your recent stay with us. I am thrilled to read that you enjoyed your visit. I hope that we will be seeing you again the next time your travels bring you to Boston. Warm Regards, Angela Vento, General Manager

Singapore, Singapore
Reviewed 7 March 2015

I do not usually enjoy writing reviews but I feel like I would be able to offer some valuable tips, so forgive the curt language Background: This is the 46th night out of 90 nights I'm at the hotel. I fulfilled number of nights needed for SPG Plat somewhere in between (the new membership status wouldn't have been reflected if...

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6Thank ignorantcow
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear ignorantcow, Thank you for taking the time to write such a thorough review! Your feedback is wonderful and it truly allows us to see all of our success and where we have room for improvement. I look forward to sharing your feedback with the appropriate team members so that we can ensure an enjoyable future stay for you as...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €237 - €578 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#21 Green Hotel in Boston
#35 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Boston Hotel staff and other travellers.
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Questions? Get answers from Sheraton Boston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor with a view of the Charles River”
francesr448, 20 Apr 2017 | Read review
“Ask for a river view, the higher the floor, the better”
Wednesday1970, 20 Apr 2017 | Read review
“High-up, facing the city!”
490louisc, 19 Apr 2017 | Read review
“Stay away from elevators”
Cardinals23, 19 Apr 2017 | Read review
“If you want a better view ask for a higher flower. I was on 5th floor and had no view of the city.”
spericson77, 14 Apr 2017 | Read review
5 of 5