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Sheraton Boston Hotel

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#44 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Sheraton Boston Hotel
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1,996 Reviews from our TripAdvisor Community

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Showing 1,733: English reviews
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Lees Summit, MO
Reviewed yesterday NEW

Stayed here while my daughter had a college audition at Boston Conservatory. The location was great because we could easily walk to the college. The hotel is okay. We checked in and got to our room and it wasn't completed finished. The bed wasn't all the way made and the room reeked with marijuana. It appeared the staff, or someone,...

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Helpful?
Thank CzechZuzka
Reviewed 3 days ago NEW

This was the second time we've stayed here, and I found it to be convenient, great location and a good price- for Boston. it connects to the Prudential and the mall with lots of shops. If the weather is bad, you don't have to even go outside. Room was clean and comfortable. Location is great- close to Newbury Street, Symphony...

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Helpful?
Thank Debbie P
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Debbie P, Thank you so much for staying with us while you visit Boston. I'm so glad you enjoyed the hotel's proximity to the mall and the sites around the city. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Reviewed 3 days ago NEWvia mobile

Stayed here for 5 nights mid Feb , after 2 flights 1 being a transatlantic was very tired on arrival Samantha at check in was amazing polite ,friendly , took care of our needs asked for a high floor we got Floor 26 fantastic views SPG room clean and very comfy large bed .Couldn't fault hotel room or staff who...

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Helpful?
Thank David F
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear David F, Thank you so much for staying with us! I am thrilled to hear that Samantha welcomed you so warmly after your long flight and was able to provide a comfortable room with a great view. We look forward to seeing you again! Warm regards, Angela Vento General Manager

north smithfield
Reviewed 5 days ago NEW

We stayed one night at this hotel and someone at the front desk stole our credit card # at check in and tried using it to buy merchandise. The Credit Card company thought it was suspicious and called us. Transactions were stopped and we were issued a new card. How do we know the # was stolen at the hotel...

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Helpful?
Thank Bill N
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Bill N, Thank you for reaching out. We would very much like to obtain more information from you so that we may get this issue resolved. Please e-mail me at GMAngelaVento@sheraton.com at your earliest convenience. Warm regards, Angela Vento General Manager

Reviewed 5 days ago NEW

I will always stay here while in Boston-now a loyal customer. This is my second time staying at this particular hotel. The first time, 2 years ago, was fine-no issues and nothing stood out. This time made me a Sheraton Boston Hotel fan. My daughter and I stayed here for 1 night while attending the BSO. On my way to...

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Helpful?
Thank Jocelyn P
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Jocelyn P, Thank you so much for letting us know about your recent stay in Boston to see the Symphony. I am absolutely delighted to hear that the front desk staff were able to accommodate you when you found yourself immobile (we do hope that you are doing better!) and continued to provide that top level of service throughout...

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

My friend and I stayed here for one night on a two day leisurely trip to Boston. We arrived about 11.30am and the receptionist checked us in very quickly. Her name was Des'ree. We got a room on the 25th floor. The room was clean, but rather dated in deco and no mini bar (but a fridge for your own...

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Helpful?
Thank Veronika78
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Veronika78, Thank you very much for staying with us during your recent leisure trip to Boston. I'm glad that Desiree was able to assist in getting you a comfortable room and that you enjoyed your stay with us. And thank you for your feedback; it is truly appreciated and will be shared. Warm regards, Angela Vento General Manager

Brisbane, Australia
Reviewed 1 week ago

The Sheraton Boston is in such a great location in the Back Bay area. Walking distance to Newbury St and about 30 mins walk into Downtown Boston. There is an entrance from the hotel straight into the shopping mall which also has plenty of restaurants and places to eat. The hotel itself has plenty of facilities, business center, gym, free...

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Helpful?
Thank JessMTATravel
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear JessMTATravel, I'm so glad that you enjoyed your stay with us, and that you enjoyed our fantastic location! There really is so much of Boston to see within just a few blocks of our front door! We look forward to seeing you again! Warm regards, Angela Vento General Manager

Banff
Reviewed 1 week ago

We love Sheraton hotels. This one offers all we have come to expect. We stayed on the club floor, and the free breakfast and workspace lounge, high up, with gorgeous views of Boston, is spectacular. Also free afternoon appetizers, but we did not have time to do that. We enjoyed the pool but were sorry to learn there is no...

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Helpful?
Thank Divanina
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Divanina, Thank you so much for staying with us while you were visiting Boston! I'm so glad that you enjoyed the club lounge and our great location. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Houston, Texas
Reviewed 1 week ago

I stayed at the Sheraton Boston Hotel on 39 Dalton for the AAAS conference. FOr the first time in my life ever, I left my small pocket book in the lobby with all my phones, driver's license, and cash in it. I was carrying a conference bag at the same time and did not notice the small pocketbook missing for...

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Helpful?
Thank kimdo2017
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear kimdo2017, I am thrilled to hear that Glayson, David, and Matt were able to help with retrieving your misplaced purse. They certainly do go above and beyond each and every day for our guests. Thank you for staying with us and we look forward to welcoming you back again! Warm regards, Angela Vento General Manager

Atlanta, Georgia
Reviewed 1 week ago

Spent upwards of 200 to 300 nights in this hotel over a number of years traveling to Boston for work. It may be the best situated hotel in Boston being attached to a large mall with everything from a basic food court to Tiffany's, numerous dining options (inside the mall) and directly across the street from the best shopping (Newbury)...

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Helpful?
Thank AtlHennessy
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear AtlHennessy, Thank you so much for continuing to stay with us over the years! I'm so glad that you find our location to be so convenient to getting around Boston and seeing the local sights. We look forward to seeing you again soon! Warm regards, Angela Vento General Manager

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €168 - €494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#21 Green Hotel in Boston
#34 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Boston Hotel staff and other travellers.
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Questions? Get answers from Sheraton Boston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra to be on a club floor.”
 of 5 bubbles Divanina, 20 Feb 2017 | Read review
“Rooms in the towers on floors 14 and above are quiet”
 of 5 bubbles kimdo2017, 19 Feb 2017 | Read review
“Rooms with a view of the Charles provide a nice nighttime picture, but also a great view of the neighborhood across the street.”
 of 5 bubbles AtlHennessy, 18 Feb 2017 | Read review
“The high floors do have a nice view.”
 of 5 bubbles RadiantVoid, 7 Feb 2017 | Read review
“Get a view of the Charles River”
 of 5 bubbles jmorgo1, 3 Feb 2017 | Read review
5 of 5