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Sheraton Boston Hotel

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#46 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Sheraton Boston Hotel
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2,019 Reviews from our TripAdvisor Community

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Whitefield, New Hampshire, United States
Reviewed yesterday NEW

We were put in a handicapped room...we have no disabilities!! Lukewarm water in shower and poor water pressure. Noisy room from elevator!! Beds were comfortable though..all in all a disappointment....plus who charges for in room wi-fi these days? The Sheraton does..$9.95. They provide free bottled water...one bottle!!

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Helpful?
Thank Edie B
Zurich, Switzerland
HOTEL’S FAVOURITE REVIEW
Reviewed 6 January 2017

Once again we stayed at the Sheraton Hotel in Boston. Yes, it is a bit older, but its location is just perfect. We arrived from Europe and so we always get up quite early in the morning. From the Sheraton you can enter the Prudencial Center all night, stores are closed, but there's a few stores around that are open...

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1Thank Kaiser96
About Hotel's Favourite Review
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Kaiser96, Thank you so much for staying with us! I'm so glad that you found our location to be convenient and that you enjoyed our amenities. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Madison, Wisconsin
Reviewed 4 days ago NEW

We stayed at the Sheraton for 9 nights as my son auditioned at local conservatories. The staff was very friendly, even housekeeping. My son got the flu and they were very helpful in providing a change in accommodations to help us deal with this. The location was great, as we were there during a blizzard, but could access restaurants and...

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Helpful?
Thank escape97
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear escape97, Thank you for letting us know about your recent stay with us! I'm thrilled to hear that it was so comfortable and convenient. I hope that your son is feeling better! We look forward to seeing you again! Warm regards, Angela Vento General Manager

Reviewed 5 days ago NEW

I booked a reservation with Sheraton three months in advance of a conference, but never received a confirmation. I called three times to have my reservation sent to me, and was told variously that it would be re-sent, that it was missing and that a manager would call me back, and that I would have to be charged for a...

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Helpful?
1Thank Iain M
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Iain M, Thank you for letting us know about your experience; I am certainly disappointed that your reservation was handled in this manner, as it is not how we strive to operate here at the Sheraton. To be better able to provide a resolution, I would like to get some more information regarding your reservation. Please feel free to...

Reviewed 6 days ago NEWvia mobile

Amy and David at the concierge desk were sooooooo helpful! Thank you so much for this wonderful hotel experience!!!!! We didn't have internet and a previous concierge helped me and then Amy booked an excursion for me..... thank you!

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Helpful?
Thank Nancy J
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Nancy J, I am thrilled to hear that Amy and David were able to help you with your internet and with booking excursions! They are such great resources when it comes to getting around the city. We hope to see you again soon! Warm regards, Angela Vento General Manager

Heide, Germany
Reviewed 6 days ago NEW

To be a business hotel is not a bad thing as such, but there could be more to it. The location is good with direct access to the Prudential Center and the Convention Center but the hotel is a bit outdated... The room doors are ill fitted like in the 60ies and everytime somebody closes a door it is a...

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Helpful?
Thank Jochen2011
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Jochen2011, Thank you for reaching out and I am so pleased the location worked well for you. I am deeply sorry for the noise disturbance throughout the night. We strive to provide a good nights rest and I apologize that this was missed during your stay. Thank you for being a valued Gold member with SPG and Marriott Rewards....

Reviewed 1 week ago via mobile

Would recommend this hotel. A bit pricy for such small rooms. Came for a conference. Rooms clean, staff helpful. Enjoyed the pool and fitness center. Very good for a hotel. Like that it is attached to the mall with the time of year that we arrived. Cold , winter.

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Helpful?
Thank Janet S
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Janet S, Thank you for letting us know about your recent stay during the conference! I'm so glad that your stay was comfortable and that you enjoyed our great location. We hope to see you again! Warm regards, Angela Vento General Manager

Reviewed 1 week ago via mobile

Everything was fine when we first arrived at the hotel. The room was clean, and the location is prime. We had to extend our stay for one more day due to snow storm, so we payed for one more night at the lobby and got a new set of keys for the same room. But the staff kept bothering us...

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Helpful?
Thank sophiesophieyy
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear sophiesophieyy, Thank you for taking the time to let us know about your recent stay. I'm terribly sorry that you received such mixed treatment when it came to your extended reservation. Your feedback is truly appreciated and will be helpful in how we streamline the processes at the front desk. We do hope to see you again! Warm regards,...

Montpelier, Vermont
Reviewed 1 week ago

My friend and I stayed here while attending a convention at the Hynes Convention center in late February 2017. Because we were attending the convention we got a slightly discounted rate on our room which is the main reason we stayed here. It was really just your average hotel, nothing special about it at all besides the supreme location; we...

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Helpful?
Thank Celina R
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Celina R, Thank you for taking the time to let us know about your recent stay. I'm glad that the hotel was in a prime location for getting to your conference and accessing the shopping areas. Your feedback is truly appreciated, and I will make sure to let our engineering department know of the sound issues that you experienced....

Chicago, Illinois
Reviewed 1 week ago via mobile

We were lucky to get a nice upgrade and had a spacious suite! It was super convenient to walk to everything and especially the shops in the Prudential Center! If you have good navigational skills, you can easily get to Back Bay which is my FAVORITE area. The staff was nice and we misplaced a shoppimg bag in the lobby...

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Helpful?
Thank Britt B
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Britt B, Thank you so much for staying with us! I'm thrilled to hear that you enjoyed our great location and that the staff took such great care of you by upgrading your room. We look forward to seeing you again! Warm regards, Angela Vento General Manager

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €224 - €567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#21 Green Hotel in Boston
#35 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Boston Hotel staff and other travellers.
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Questions? Get answers from Sheraton Boston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors have excellent views”
  • This is a pano from our giant window. Floor 25.
  • Sunrise from our window.
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“The higher levels have more beautiful views.”
 of 5 bubbles PauloP51, 28 Feb 2017 | Read review
“Pay the extra to be on a club floor.”
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