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The Westin Boston Waterfront

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#39 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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The Westin Boston Waterfront
The Westin Boston Waterfront
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2,523 Reviews from our TripAdvisor Community

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Showing 2,373: English reviews
Reviewed 2 December 2014

I really enjoyed this hotel. The lobby is huge and has plenty of places to relax, work, eat etc. The hotel is about halfway between Logan Airport and the heart of Boston. I found it was about a 30 minute walk to Beacon Hill. Taxi rides were about 10 minutes and cost around $8. The hotel rooms themsevles are nice....

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1Thank DanielSkiffington
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I am very happy that you had the chance to stay with us, and delighted to hear you had such an enjoyable trip. I truly appreciate your comments about our location and wonderful lobby, and hope we have the...

Milton, Massachusetts
Reviewed 2 December 2014

We had been given a gift certificate for a one-night stay here, and looked forward to the chance to get away from home, even though we only live 7 miles from Boston. I didn't expect they would give us a great room where it was free, but were mistaken! When checking in, (they let us check in at noon, because...

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1Thank Nancy G
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to write a review following your recent stay at The Westin Boston Waterfront. I'm delighted you had the opportunity to stay with us, and thrilled we were able to exceed your expectations. I'd have to agree with you that view of the city at night is spectacular - it certainly is a...

London, United Kingdom
Reviewed 28 November 2014

I stayed at the Westin when visiting a friend in Boston. The location is ideal as it is so close to everything which is very convenient. The rooms were very clean, well kept and modern with all the mod cons you want. The bathrooms are lovely and big and have great toiletries in them. The staff are absolutely lovely and...

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1Thank Beau2010
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for choosing The Westin Boston Waterfront and taking the time to write a review following your stay. I'm delighted you had such an enjoyable trip, and especially glad to hear you found the staff to be accommodating and helpful. I'd also have to agree with you that our location is ideal in that it is close...

Asheville
Reviewed 25 November 2014

I was here for a convention for almost a week. I experienced exemplary service the entire time including on time room service each time I ordered. The hotel has nice views of the skyline and some of the waterfront. My only complaint is that some of the furniture in the rooms desperately needs upgrading.

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Thank Kmgowin
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to write a review following your recent stay at The Westin Boston Waterfront. I'm delighted you had the opportunity to stay with us and so happy to hear we exceeded your expectations. We pride ourselves on exemplary service and your comments only serve to validate that. We too agree that the chairs...

Georgia
Reviewed 24 November 2014 via mobile

I came in to lots of trays of food on the floor. My room was clean. Their were two tabs for complimentary water that had no water. But I called the front desk and found out the staff was doing a tray pickup as we spoke. And the waters would be up shortly.

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Thank soldieroflite
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to post a review of The Westin Boston Waterfront. I apologize for the issues you encountered upon arrival. We regularly refresh the floors of room service trays, although perhaps we need to review how often we are doing this. I am glad to hear you found the staff to be helpful, and...

New York
Reviewed 22 November 2014

This hotel should be your choice only for an in-house conference. It is huge, in a not particularly scenic nor convenient part of Boston. It's a one mile walk to South Station from here, through an industrial area. Our hotel room was a king and there was just adequate space. The room was a bit tired and appeared to be...

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Thank AnnMNY
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I appreciate your honest feedback and am glad you found the hotel to be convenient to the convention center and South Station. I was surprised to hear you didn't find the area to be bustling, as the neighborhood and surrounding area...

Santa Cruz CA
Reviewed 21 November 2014

This is the second time I have visited the Westin Waterfront. I attended the American College of Rheumatology Meeting during 11/14/14 through 11/19/14. The hotel has excellent rooms with comfortable beds. Some rooms are available with exercise equipement. Our room had a sophisticated treadmill. Our room was well insulated from ambient noise. The Concierge was especially helpful with restaurant recommendations....

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1Thank Sparksky
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront. I'm delighted you chose to stay with us again, and had such an enjoyable visit. I'll be certain to pass along your positive comments to our concierge and front drive teams..we pride ourselves on providing the highest level of service, so I'm appreciative of your feedback. Once again,...

North Attleboro, Massachusetts
Reviewed 20 November 2014

Stayed following a conference attended by my wife. Would have preferred a hotel that was closer to town with 'walkable' destinations, but given that she wanted to park and be done with travel, this was just fine. She raved about the warm and professional staff she encountered at each step of the process. She railed about the electronic system used...

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Thank JR8675309
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I'm delighted you had the opportunity to stay with us. I truly appreciate your comments about our wonderful staff, we pride ourselves on providing the highest level of customer service so I'm glad to hear you and wife enjoyed the welcoming...

Cambridge, Massachusetts
Reviewed 20 November 2014

all I can say really is that: a beautiful hotel. beautiful rooms, beautiful view from a high floor (shame the windows do not open at all), beautiful lobby, courteous staff. the location is not great unless you are using the adjacent conference centre, but not too bad either, and the name means it's quite close to the waterfront - that's...

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1Thank Pucci D
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of The Westin Boston Waterfront regarding your recent stay with us. I am very happy you had the chance to stay with us and enjoy all the amenities we offer. While we aren't exactly in the city center, I think it bears noting that this area continues to develop and the restaurants and...

Sherman, Connecticut
Reviewed 16 November 2014

Very nice hotel, comfortable with all the amenities. Expensive but convenient for Convention Center. It is a shame they don't offer special rates for Convention Center attendees. Parking is convenient with in and out access for hotel customers.

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Thank Mark E
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay. I'm delighted we had the opportunity to welcome you and am so glad you enjoyed your stay. Once again, thank you for your review and we hope to welcome you back soon.

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Staying in Seaport District / South Boston Waterfront

Neighbourhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: €247 - €533 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#29 Luxury Hotel in Boston
#30 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Boston Waterfront staff and other travellers.
39 questions
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a higher level, corner room that is sunny and overlooks the water. Check out the room before you unpack your luggage.”
ANNSWER, 25 Apr 2017 | Read review
“16th floor views are fantastic”
Sifsaf, 16 Apr 2017 | Read review
“All rooms were quiet”
jaym326, 30 Mar 2017 | Read review
“Rooms on the higher floors has more privacy”
kiddf2017, 24 Mar 2017 | Read review
“Gokdroom to excellent”
chuckdeutsch12, 9 Mar 2017 | Read review
5 of 5