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When the taxi turned into the street to drop us off my first thought was 'surely this isn't the hotel'. It looks awful from the outside and the seedy looking bar directly across the street doesn't help. But on going inside the staff on reception...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 18 July 2016
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff, our room, breakfast, and the convenience of our location. However, I was concerned...More
Service, staff and rooms!
The welcome of the staff was amazing. We arrived, very tired after a nightmare journey in the city centre, with heavy traffic and driving around the city as our GPS could not bring us to the right place.
The hotel offers...More
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 1 July 2016
Hello and thank you for your review!
We are so glad to read that you had a great stay with us! I will be sure to share your review with the entire team as a job well done! We hope to see you next time...More
We stayed here as part of our 3000 mile family road trip which started with Hershey Chocolate World and Park (see separate reviews). I almost always choose a Holiday Inn Express (HIE) for the consistency and to build points. The staff at this location are...More
Thank Samuel T
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 2 July 2016
Dear Samuel T,
Thank you for leaving us a comprehensive review, highlighting not only the bad but also the good points of your stay. It is lovely to hear you found our staff and location excellent and enjoyed the breakfast. However, we regret your stay...More
My one night stay was marred by an appalling checkin experience: given key to occupied room, by a particular front office staff who had poor attitude , & was most unhelpful. Although room I eventually got was quite nice, found service generally unfriendly. Expected more...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 27 June 2016
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received a service which was unacceptable. We constantly strive to provide an environment of comfort and value to our...More
1. I do not recommend valet parking “OPTION” (it is actually an option, although it doesn't seem like it.)
2. Make sure your stay won’t be influenced by the construction right in front of the hotel.(as of April 2016)
Hotel is a bit old...More
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 2 June 2016
Thank you for sharing your recent stay with us, we greatly appreciate it! We are happy to hear you enjoyed our breakfast and happy that our staff was able to help you throughout your stay. We do apologize though for the inconveniences you...More
Response from GMJamieGleason | Property representative |
Thank you for your question regarding Executive rooms. Our executive rooms have a kitchenette in them with both a fridge and microwave. We are updating our hoel and conducting a full renovation!! (Exciting... More
Thank you for your question regarding Executive rooms. Our executive rooms have a kitchenette in them with both a fridge and microwave. We are updating our hoel and conducting a full renovation!! (Exciting!!) but the new executive rooms which will open in some areas later this month will not have a microwave unit-Sorry. Not sure when you are planning to stay but I hope that helps. Hope to see you soon!