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Fairmont Copley Plaza, Boston

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#23 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Copley Plaza, Boston
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2,804 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Copley Plaza, Boston
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Showing 2,630: English reviews
Tunbridge Wells
Reviewed 13 September 2015

Rooms are tired and bathrooms in particular need up-grade and re-decoration. This hotel is trading on its historical reputation which the larger hotel chains will take advantage and steal returning clients.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 829jeremys
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for your candid feedback regarding your stay at the Fairmont Copley Plaza. I hope that you will accept our sincere apologies for the discomfort you experienced during your stay. We pride ourselves on providing warm, sincere and engaging service that ensures our guests feel valued, I can see that we did not achieved that. I sincerely hope we...

Danvers, Massachusetts
Reviewed 12 September 2015

Staff was wonderful and helpful in making my daughter and her husband's wedding day, a very special day.The room was lovely and very clean, Staff were always willing to offer assistance with a smile. My family and friends will always remember this day. Thank you very much.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank robertcU2686WI
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for choosing the Fairmont Copley Plaza for your Daughter’s wedding and for taking the time to write such a wonderful review. I will be sure to share your compliments with our colleagues, they will be absolutely thrilled! We look forward to your return. Warm Regards, Carlos Bueno Hotel Manager

Wilmington
Reviewed 11 September 2015

A quaint hotel in Copley Plaza where the staff couldn't do enough to please. The hotel is close to the T and Amtrak station, which is a big plus. The concierge knew all the local top eating places and watering holes

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Raymond B
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for taking the time to share your review with the tripadvisor community - we greatly appreciate your recommendation of the Fairmont Copley Plaza. I will be sure to share your compliments with our colleagues, they will be absolutely thrilled! I look forward to welcoming you back again, and do hope it will be soon. Warm Regards, Carlos Bueno...

Bradenton, Florida
Reviewed 11 September 2015 via mobile

This is a most magnificent and elegant hotel in downtown Boston across from the Copley Plaza, a beautiful green space. Their staff is most accommodating and friendly. The ambiance is both regal and warm. The Lobby is brightly filled with flowers and original art. The rooms were large and comfortable (we booked several types). Our daughter's wedding took place at...

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Helpful?
1Thank lindabeavers
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Linda, Thank you for sharing your post with the TripAdvisor community. We are very pleased to read your review as it highlights so many positive aspects of the Fairmont Copley Plaza. As you personally experienced, our greatest assets are our colleagues who genuinely care about each guest and are sincere in their delivery of engaging service. We are so pleased...

hlc216
Reviewed 11 September 2015

Very nice hotel. Only two complaints are that bathroom was small and corridors were dark and stale. Corridors could use and update but can't do much about the bathroom size. Only one sink in a tight space. Otherwise the hotel amenities were excellent and the hotel is in a nice location.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank hlc216
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for sharing your feedback with us here on TripAdvisor - We greatly appreciate your assessment of your experience at our hotel. While I'm pleased that you enjoyed our central location on Copley Square, I am sorry to hear your room & nearby accommodations did not meet your expectations. I greatly appreciate your comments about aspects of the room...

Boston, Massachusetts
Reviewed 11 September 2015

The Fairmont Copley Plaza, without question, is the most beautiful and most accommodating hotel in Boston. First class service at all times. We had our wedding ceremony and reception there this past August and it was off the charts. We worked with Alicia, the Fairmonts Catering Sales Manager, and she was AMAZING!!!! She went above and beyond to make sure...

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Helpful?
Thank Hannah B
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Hello Hannah and thank you for your post. I am so thrilled that you enjoyed such a special wedding ceremony with us! It’s great to hear that our staff made you feel so welcomed and left you with such a positive impression. As you personally experienced, we are very lucky to have Alicia on our team as she truly does...

Chapel Hill, North Carolina
Reviewed 10 September 2015

I spent pleasant two nights in August, finding this Grande Dame to be well appointed and reconditioned. The street-level great halls, reception areas, and ballrooms are amazing and opulent, but it was the historical prints, maps, and memorabilia on the walls that charmed me most.

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Helpful?
Thank Phil W
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Hello Phil, Thank you for sharing your experience with us! I'm so pleased to hear that you enjoyed your albeit brief stay. The Fairmont Copley Plaza is a Boston landmark with a storied past and exciting future, and am delighted that you enjoyed our grand architecture. I do hope we will have the pleasure to have you stay with us...

Prague, Czech Republic
Reviewed 10 September 2015

Great location and ambience. Very comfortable guest room. Very helpful and friendly staff. Lots of good restaurants, museums and historical sites within easy walking distance. I would certainly stay again. A quality hotel.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 285helen
LauraQuatrain, General Manager at Fairmont Copley Plaza, Boston, responded to this review

Hi Helen, Thank you for sharing your experience with us. I'm delighted to hear that you enjoyed your stay, from our central location on Copley Square to the friendly service demonstrated by our amazing colleagues. Thank you, again, for your feedback and we hope to welcome you back to Boston soon. Regards, Laura Quatrain Guest Relations Manager Laura.Quatrain@fairmont.com

Ormskirk, United Kingdom
Reviewed 9 September 2015

The Fairmont Gold floor on the 4th floor. A good size room with a view of Copley Plaza. Clean, very comfortable bed, easy access shower in the bath. Breakfast as part of the Fairmont Gold was good, although some items ran out and replenishment was neede to be requested as the staff seemed unaware at times that refill where needed....

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Helpful?
1Thank iansS7343GB
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Hi Ian, thank you for sharing these comments regarding your recent stay with us on Fairmont Gold. I’m disappointed to hear that we did not exceed your expectations, but we do appreciate your feedback on how we could be better. We strive to offer our guests top quality offerings & services in the gold lounge and I’m sorry to hear...

Miami, Florida
Reviewed 9 September 2015

We recently had our wedding in the Oval room of the Fairmont and stayed a couple of days before. They could not have been any more warm and accommodating. It is one the most beautiful and elegant hotels we have ever stayed in and the hotel staff made sure everything was perfect and went off without a hitch! Alicia was...

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Helpful?
Thank Maura838
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Hello Maura, Thank you for your post. I am so pleased to hear that you and your husband returned to our hotel for such a special wedding celebration! I have shared your comments with Alicia, our Catering Sales Manager, as well as our colleagues as I am sure they will be just as delighted to hear how memorable your visit...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 

Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €295 - €614 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#15 Green Hotel in Boston
#15 Business Hotel in Boston
#16 Luxury Hotel in Boston
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are large and sunny; ask for rooms on the outside perimeter of the hotel”
annasuewilson, 25 Apr 2017 | Read review
“Outside rooms are more fun as you feel connected with the city.”
mary1012017, 21 Apr 2017 | Read review
“Ask for a room with a view directly out to Copley Plaza”
866brucel, 16 Apr 2017 | Read review
“Upgrade to Signature Room overlooking the Plaza. Ask for quiet room.”
Davebib, 14 Apr 2017 | Read review
“Don't go to the sixth floor!”
briankP155ZN, 10 Apr 2017 | Read review
5 of 5