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Fairmont Copley Plaza, Boston

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#23 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Copley Plaza, Boston
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2,716 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Copley Plaza, Boston
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Showing 2,545: English reviews
Northfield, New Jersey
Reviewed 27 August 2015

The Fairmont was absolutely gorgeous, the staff went out of their way to assist us. In a weekend stay the staff knew our names and were all eager to assist our every need.The rooms were clean, comfortable and easily accessible.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Frank R
LauraQuatrain, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for taking the time to share your review with the trip advisor community - we greatly appreciate your assessment of your experience at Fairmont Copley Plaza. I am very happy that your stay with us left such a positive impression. We hope you will join us again - and soon! Warm regards, Laura Quatrain Guest Relations Manager laura.quatrain@fairmont.com

Portland, Maine
Reviewed 25 August 2015

Decided last minute to stay overnight as was planning to meet friends who live in suburbs of Boston for a birthday Sunday Brunch celebration @ hotel's Oak Room. Booked room for Sat night over the phone directly with hotel Reservationist who was very personable and helpful. Asked if there were any Specials and she told me about a Package that...

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1Thank ssilcg
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

We are very pleased to read your review as it highlights so many positive aspects of the Fairmont Copley Plaza. As you personally experienced, our greatest assets are our colleagues who genuinely care about each guest and are sincere in their delivery of engaging service. We look forward to your return. Warm Regards, Carlos Bueno Hotel Manager carlos.bueno@fairmont.com

Princeton
Reviewed 24 August 2015

This is a well located and attractive hotel. However the guest room pillows smelled of curry and sweat even after having staff change the pillow cases. The bed itself was less comfortable that I would have expected for a hotel of this calibur. Apparently pets are allowed because for two days I heard a persistently barking dog a few doors...

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank alexanderpI337FK
Carlos B, Carlos Bueno at Fairmont Copley Plaza, Boston, responded to this review

Thank you for both your candid feedback and positive comments regarding your stays at the Fairmont Copley Plaza. I hope that you will accept our sincere apologies for the discomfort you experienced during your stay. I was sorry to read the incident with your pillow. Your disappointment is warranted and our lack of attention to detail cannot be excused. I...

Eugene, Oregon
Reviewed 23 August 2015

Great old hotel, perfectly located in Boston. Can walk to just about any landmark and shopping area in Boston. Less than a mile from Fenway Park. Our room was a small suite, 141. It was at the front of the hotel and on the first floor. Street noise, especially in the morning, was a bit bothersome. Suite was spacious.

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1Thank Duck1949
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for taking the time to share your review with the tripadvisor community - we greatly appreciate your recommendation of the Fairmont Copley Plaza. We’re so pleased that our location on Copley Square made your experience more enjoyable. I hope that you will accept our sincere apologies for the noise and discomfort you experienced in the early mornings. I...

London, United Kingdom
Reviewed 23 August 2015 via mobile

As someone who cant sleep in a soft bed, I had 4 pretty bad nights sleep here. Also the door wasn't very soundproof given its age so lots of noise when people passing in the hall. Good gym and friendly staff, location is good for the conference centres and a long walk to Faneuil hall.

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Thank sunbednzi
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for your candid feedback regarding your stays at the Fairmont Copley Plaza. I hope that you will accept our sincere apologies for the noise and discomfort you experienced during your stay. I sincerely hope we have the opportunity to welcome you back to the Fairmont Copley Plaza again. Warm Regards, Carlos Bueno Hotel Manager

Reviewed 21 August 2015 via mobile

This hotel enjoys a great location, but like most Fairmont's I have stayed at it just doesn't cut it as a four star hotel. Our room was dingy with worn furnishings and dirty walls. On the second day we were there I turned on the AC only to discover the vent completely plugged with six inches of dust. I brought...

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1Thank Rcm2016
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for taking the time to share your review with the tripadvisor community - we greatly appreciate your honest assessment of your experience at Fairmont Copley Plaza. I hope that you will accept our sincere apologies for the lapse in service which occurred during your stay with us. We clearly missed the mark and I take full responsibility for...

Richmond, VA
Reviewed 21 August 2015

We recently stayed here for a family vacation. The hotel is beautiful, the staff were extremely pleasant and professional. The hotel feels very secure with keyed entry into elevators, stairwells, etc. Our room was exceptional. It was large with beautiful views overlooking the square. The bathroom was very nice and clean. I could go on and on with all the...

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Thank magswitt
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

We are very pleased to read your review as it highlights so many positive aspects of the Fairmont Copley Plaza. As you personally experienced, our greatest assets are our colleagues who genuinely care about each guest and are sincere in their delivery of engaging service. I’d like to take this opportunity to point out that members of our loyalty program...

Portland, Oregon
Reviewed 19 August 2015

Great Views, Fabulous Service and Top Notch attention to detail. Thank you to everyone who made our stay so terrific. We enjoyed breakfast each day, room service and the pretty harbour view. The Room service was incredible actually. The lobby bar with the live music and the snacks and drinks were just what we needed. Thank you

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Helpful?
Thank leavingtherain
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

We are very pleased to read your review as it highlights so many positive aspects of the Fairmont Copley Plaza. As you personally experienced, our greatest assets are our colleagues who genuinely care about each guest and are sincere in their delivery of engaging service. We look forward to your return. Warm Regards, Carlos Bueno Hotel Manager

Mount Pleasant, South Carolina
Reviewed 19 August 2015

The hotel was average, but certainly not worth what we paid. The gold club level was disappointing. Would not recommend and will chose differently when I return to Boston. Would stay closer to downtown.

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Thank Holly M
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for sharing your feedback with us here on TripAdvisor. I'm sorry to hear that your experience did not meet your expectations. We appreciate your post and I have shared your experience with our team in an effort to continue to improve our operation and deliver the levels of service our guests expect and deserve. If there is anything...

Houston, Texas
Reviewed 19 August 2015

no negatives...fabulous hotel...we went for our anniversary Close to everything, had a crown pop off and the concierge found a dentist close-by that was open on Saturday....aways a joy to stay in a Fairmont!

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Thank jlvan
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

All of us at the Fairmont Copley Plaza would like to thank you for your comments regarding your stay with us. We’re so pleased that our location on Copley Square made your experience and anniversary more enjoyable. We can’t wait to welcome you back! Thank you for your review. Warm Regards, Carlos Bueno Hotel Manager carlos.bueno@fairmont.com

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 

Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €192 - €623 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont
Hotel Style:
#12 Romantic Hotel in Boston
#12 Family Hotel in Boston
#15 Business Hotel in Boston
#15 Green Hotel in Boston
#16 Luxury Hotel in Boston
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with view of Copley Plaza a must..........”
 of 5 bubbles tcavanaugh2016, 15 Feb 2017 | Read review
“I would ask for a corner suite with the perfect view.”
 of 5 bubbles 371lauria, 15 Feb 2017 | Read review
“Love breakfast, day/night snacks in the comfort of a private lounge? Book a Gold room. Totally worth the attention, food, and comfort.”
 of 5 bubbles antoniotM5814RK, 14 Feb 2017 | Read review
“Facing Copley Plaza and Trinity CHurch”
 of 5 bubbles pjkoala, 14 Feb 2017 | Read review
“The rooms at the end of the hallways are a bit more noisy.”
 of 5 bubbles WritingTeach, 4 Feb 2017 | Read review
5 of 5