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Fairmont Copley Plaza, Boston

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#23 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Copley Plaza, Boston
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2,809 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Copley Plaza, Boston
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Showing 2,634: English reviews
Syosset, New York, United States
Reviewed 17 November 2015

The staff was very pleasant and helpful. The rooms were clean and spacious for the price. Breakfast in the hotel restaurant was very pricy and just ok. I'd eat outside the hotel unless you were rushed. There are plenty of other eateries close by. Parking overnight is a fortune! $51.00 is highway robbery in my opinion and I live and...

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Helpful?
1Thank Steve V
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

All of us at the Fairmont Copley Plaza would like to thank you for your wonderful comments regarding your stay with us. We’re so pleased that our location on Copley Square and our engaging colleagues made your experience more enjoyable. I have reviewed your feedback on parking charges and breakfast experience with our team as we always want to provide...

Providence, Rhode Island
Reviewed 14 November 2015 via mobile

Location is super for exploring Boston on foot. The service was wonderful and the decor is chic and metro. But - the bathrooms need an upgrade, the hotel room small, the mattress worn and seriously uncomfortable.

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2Thank Emkayde
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

It was wonderful having you with us at the Fairmont Copley Plaza, and thank you for taking the time to share your review with us here on tripadvisor. I hope that you will accept our sincere apologies for the deficiency in the bedding and discomfort you experienced during your stay. Our colleagues work diligently to ensure our guest room product...

Chattanooga, Tennessee
Reviewed 14 November 2015 via mobile

This stunning hotel is ideally located for shopping, theatre, and sightseeing! The staff were helpful and hospitable. The entire stay was a pleasure! Across the street from Trinity Church and the Boston Public Library, it's location is convenient for any type of activity you wish to pursue when you are in Boston!

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Helpful?
Thank tammybarber
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

It was wonderful having you with us at the Fairmont Copley Plaza, and thank you for taking the time to share your review with us here on tripadvisor. I am absolutely delighted that your stay with us left such a positive impression and our location on Copley Square across from the Boston Public Library and Trinity Church made your stay...

Chicago
Reviewed 14 November 2015

Great location, very helpful staff, nice rooms, easy to navigate. This has become a favorite hotel in Boston for us (and we are former Bostonians). Older style, but great tradeoffs with that -- larger rooms and love being able to open the windows in our room yo get fresh air. No former smoky smells in rooms, also a plus. Oak...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank debtaft348
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

It was wonderful having you with us at the Fairmont Copley Plaza, and thank you for taking the time to share your review with us here on tripadvisor. I am absolutely delighted that your stay with us left such a positive impression: from our very helpful colleagues, great location, to our recently renovated guest rooms. I am so happy that...

Reviewed 12 November 2015

Beautiful hotel, and great staff. Gorgeous location, and definitely worth staying here. Concierge was of great help to us in booking a dinner reservation at 8 PM on a Friday. OAK was a great place for a quick meal and drinks.

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Helpful?
Thank Emily D
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

We are very pleased to read your review as it highlights so many positive aspects of the Fairmont Copley Plaza. As you personally experienced, our greatest assets are our colleagues who genuinely care about each guest and are sincere in their delivery of engaging service. I will share your comments with both the Concierge and Oak Long Bar+Kitchen teams. Thank...

Topeka
Reviewed 11 November 2015

Beautiful public spaces, great location, but customer service (except for 3 AM room service folks) was very poor...felt dismissed when asking questions of desk staff and often no one even came to the table to the bar area to serve...and just very poor value for money when looking at quality of room and purchased premium amenities. Will look elsewhere next...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank howardr608
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for taking the time to share your experience at the Fairmont Copley Plaza with us. We’re so pleased that our location on Copley Square and classic lobby with coffered ceilings made your experience more pleasant. I regret that our attention to detail in our Restaurant and Front Desk was a letdown. We have reviewed your experience with our...

Los Angeles
Reviewed 11 November 2015

I came for the Boston Book festival, at the end of a very tiring business trip, and spent a very restorative few days here. The suite was enormous, modern and beautiful in restful shades of gray, white, and silver, and featured something that is so rare now, but really speaks to me--- wonderfully preserved period details such as the exquisite...

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3Thank FoxVoyage
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for taking the time to share your review with the tripadvisor community - we greatly appreciate your recommendation of the Fairmont Copley Plaza. It was wonderful having you with us during the Boston Book Festival and I am delighted to hear that you enjoyed your beautiful suite overlooking Copley Square. I will be sure to share your compliments...

New York City, New York
Reviewed 10 November 2015

We stayed at the Fairmont one night. Due to a last minute booking and limited availability, the room was very expensive - and not worth the price. While the suite was large, the bathroom was in need of an upgrade (freezing cold with a window that didn't fully close). The room faced the street and was very noisy, making it...

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Helpful?
1Thank Erastus10
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

Thank you for your candid feedback regarding your stay at the Fairmont Copley Plaza. I sincerely regret the difficulties you encountered during your recent stay and the noise disturbances that made it difficult to sleep. I hope that you will accept our sincere apologies for not delivering the levels of quality you expect and deserve from our colleagues in our...

Tokyo, Japan
Reviewed 10 November 2015

Was traveling to Boston on buisness. This hotel is very central and there's a lot to see and do within walking distance. They also had a farmers market right outside the hotel which was a nice surprise.

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Helpful?
2Thank chaplin358
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

We are truly grateful for your kind recommendation of the Fairmont Copley Plaza and we thank you for taking the time to share your experience with us. Our convenient location on Copley Square makes it easy for our guests to explore our wonderful city, from shopping on Newbury Street, walking to the Boston Common and most of all - the...

Auckland Region, New Zealand
Reviewed 9 November 2015

This hotel purports to offer a "five star experience" based on a long history of superior accommodation and a more recent refurbishment. The recent two night stay failed to live up to any expectations. Arrived late evening and ordered room service. Service arrived and the only place to place the tray was on the bed - the waiter duly did...

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Helpful?
2Thank gail h
Carlos B, Hotel Manager at Fairmont Copley Plaza, Boston, responded to this review

I hope that you will accept our sincere apologies for the lapse in service which occurred during your stay with us. We clearly missed the mark with your room allocation and In Room Dining experience. I take full responsibility for the inconvenience it caused you, thus negatively impacting your experience. Your disappointment is warranted and our lack of attention to...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 

Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €294 - €610 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont
Hotel Style:
#12 Romantic Hotel in Boston
#12 Family Hotel in Boston
#15 Green Hotel in Boston
#15 Business Hotel in Boston
#16 Luxury Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Copley Plaza, Boston staff and other travellers.
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Questions? Get answers from Fairmont Copley Plaza, Boston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you may want to ask about how far your room is from the elevators”
, 29 Apr 2017 | Read review
“Corner suites are large and sunny; ask for rooms on the outside perimeter of the hotel”
annasuewilson, 25 Apr 2017 | Read review
“Outside rooms are more fun as you feel connected with the city.”
mary1012017, 21 Apr 2017 | Read review
“Ask for a room with a view directly out to Copley Plaza”
866brucel, 16 Apr 2017 | Read review
“Upgrade to Signature Room overlooking the Plaza. Ask for quiet room.”
Davebib, 14 Apr 2017 | Read review
5 of 5