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Fairmont Copley Plaza, Boston

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#23 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Copley Plaza, Boston
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2,617 Reviews from our TripAdvisor Community

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Showing 2,448: English reviews
1 review
Reviewed 3 days ago NEW

most lovely thing is their service and interior of hotel. I wish for visit again with friends and family. it's been a great time to spend here. Everything was perfect food, environment, customer service, quality, timing of serving etc as i want for me as always. I have added this hotel to my favorite list to visit again here.

Helpful?
Thank Abdul K
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Abdul K, We could not be happier to know that your stay with us was this memorable. Our team takes great pride in delivering the highest levels of service to our guests. Seeing our efforts recognized, is our biggest reward and our greatest motivation. We thank you for sharing this note with us and look forward to welcome you... More 

Ringoes, New Jersey
Level Contributor
304 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
HOTEL’S FAVOURITE REVIEW
Reviewed 12 June 2016

I travel to Boston frequently for work and this was my first stay at the Fairmont and it was excellent! I was upgraded to the gold level which had a private lounge, snacks, drinks and breakfast. My room was large and had any amenity that I could want. The location was great! I was able to walk around, there was... More 

Helpful?
1 Thank teena1014
About Hotel's Favourite Review
Boston, Massachusetts
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 days ago NEW

My husband and I stayed here for our wedding anniversary. The decor was over-the-top in a beautiful way - ornate and rich. The service was excellent, as was the location. This was my first visit, but my husband is in the wedding business and has been several times. The ballroom is gorgeous, even the hallways are amazing. The only reason... More 

Helpful?
Thank mchelle77
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

This hotel chain is best in class no matter where you are in the world. The architecture is stunning. The service is exceptional. The location in Boston is right in the heart of downtown with great restaurants and shopping.

Helpful?
Thank Christine D
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Christine D, Thank you for sharing your lovely note with us. It is wonderful to know that our colleague's attention to every detail is making for a memorable stay with us. We hope you enjoy the rest of your stay. Warm Regards, Suela Kacani suela.kacani@fairmont.com More 

Seattle, Washington
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 days ago NEW

A Classic Fairmont! An iconic property in the middle of the best shopping, restaurants and sights. So beautiful, although a little old in some places (although old can be very nice, updates are nice too!)

Helpful?
Thank M B
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear M B, We thank you for choosing to be our guest at Fairmont Copley Plaza. We appreciate your loyalty to our brand and recognizing that providing our guests with a memorable stay it is the center of our service culture. We are happy to know that you enjoyed our central location in the heart of back bay and all... More 

Brockville, Canada
Level Contributor
249 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 5 days ago NEW via mobile

Always a fav place to stay when in boston. Centrally located friendly and helpful staff, and the bar is awesome. It's arguably the longest contiguous bar in Boston but who knows. Love the breakfast, the pizza the evening all good. Go.

Helpful?
1 Thank kickboy
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear kickboy, We are thrilled to know that you departed our property with our services and colleagues exceeding expectations. It is music to our ears knowing that our guest enjoy a comofotable and memorable stay. On behalf of the entire Fairmont Copley Plaza Team, we thank you and look forward to welcoming you back soon and often. Sincerely, Suela Kacani... More 

Garden City, New York
Level Contributor
8 reviews
Reviewed 5 days ago NEW

The hotel may be ageing out. Yes, it it is old and classic and you are paying the price for it. Breakfast will probably cost you $25 per person. Very limited expensive dinner menu . Excellent location; Near all attractions; We came up from NY by Amtrak Acela and walked to the hotel from Boston Back Bay station. Next time... More 

Helpful?
Thank BOB W
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear BOB W, Thank you for sharing with us your feedback on your recent stay at Fairmont Copley Plaza. We would love for a chance and welcome you back next time your travels bring you to Boston. Please, feel free to reach out to me directly so I may personally look after all the details of your stay. Warm Regards,... More 

Excelsior, Minnesota
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

The Fairmont Copley Plaza is an Elegant Old School Hotel with the smell of Old Wood and Old Walls. The hotel's entrance id Grand and is Tiled in Old mosaics worth a few moments to admire. Front desk (Jason) was very personable and genuinely caring. Rooms were clean, tidy and Modernized. Marble Bathroom with modern heating & cooling. P.S. Travelers... More 

Helpful?
Thank dimebags
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear dimebags, Thank you for kindly for sharing your feedback with us. We are thrilled to see that you enjoyed our location and hotel facilities. I appreciate you recognizing Jason for his professionalism as he ensured that all expectations were met. Our restaurant OAK Long Bar + Kitchen offers a delightful American cuisine with authentic New England bites. A favorite... More 

Syracuse, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

The property is dated, my first room was small and in need of repair, I requested room change.The second room - bathtub needed to be replaced or refinished and ventilation was loud and nonfunctional. Although, the manager was very nice and helpful. The valet was busy and inattentive. One of the doorman was either distracted or rude - appeared to... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Deborah Z
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Deborah Z, We appreciate your loyalty to Fairmont Copley Plaza and I thank you for taking the time to share with us your feedback on your most recent stay. I am sorry to see that you departed our property with our staff and services not meeting expectations. I kindly ask that you reach out to me directly, so I... More 

Newbury, United Kingdom
Level Contributor
69 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 days ago NEW

My usual Boston hotel was fully booked, so I stayed here based on a recommendation from a work colleague. It was just across the street from our office, so I thought I'd give it a go. I'm so glad I did. The hotel is magnificent. Staff were amazing, no task was too small, and they all had a wonderful smile,... More 

Helpful?
Thank boso
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear boso, It is truly wonderful to be reading your review. I could not be happier to know that we have now gained a friend for life. I am thrilled to see that our team of hospitality professionals did such a fine job ensuring you had a comfortable and memorable stay. We look forward to welcome you back soon and... More 

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 

Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €181 - €472 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#15 Green Hotel in Boston
#15 Business Hotel in Boston
#16 Luxury Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Copley Plaza, Boston staff and other travellers.
16 questions
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Questions? Get answers from Fairmont Copley Plaza, Boston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Signature rooms and Suites are the way to go.”
 of 5 bubbles dimebags, 26 Nov 2016 | Read review
“Club floor”
 of 5 bubbles travellinghopefully, 20 Nov 2016 | Read review
“4th floor is the club level, interior rooms are quieter than street side rooms”
 of 5 bubbles tompI2498TF, 16 Nov 2016 | Read review
“Our room was Great, faced the main thoroughfare but was quiet and comfortable.”
 of 5 bubbles StixAblaze, 2 Nov 2016 | Read review
“Look for deals with stay 2 nights get third free is the best way to make this economical and stay in a suite on the gold (concierge)floor”
 of 5 bubbles 958paulinew, 1 Nov 2016 | Read review
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