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Fairmont Copley Plaza, Boston

1.7 km from Boston centre
  • Free Wifi
  • Restaurant
  • Room Service
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138 St James Avenue, Boston, MA 02116
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2,719 Reviews from our TripAdvisor Community

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Showing 2,547: English reviews
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Oakville, Canada
Reviewed yesterday NEW

This is the second time I have been in this hotel for a weekend stay when my wife and I visited our kids that live and study in Boston. The hotel rooms are run down and, despite efforts to upgrade some elements (ie, carpets and washroom floors) the rooms are very dated. The building is 200 years old and the...

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Helpful?
Thank fernandete66
Ottawa Ontario
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017

We spent four nights at the hotel between Christmas and New Years. It was delightful. It is a formal, historic hotel right on Copley Square. Check in was quick and the service was excellent. Our room was spacious and the bathroom had two sinks and a large shower. The bath products are amazing -- that shampoo makes my hair shine...

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Helpful?
Thank CapitalMom
About Hotel's Favourite Review
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear CapitalMom, We are excited to know that every aspect of your stay was this memorable. Thank you for taking the time to share with us this lovely feedback. We are also happy to hear that you enjoyed breakfast at OAK Long Bar + Kitchen. We do have breakfast packages available, please let us know next time you make a...

New York City, New York
Reviewed yesterday NEW

Our stay at the Fairmont was good. The location was ideal for walking and exploring the many beauties of Boston including a 15 minute train ride to the Museum of Fine Arts which can't be missed. The interior of the hotel is gorgeous. I stop short of giving it a perfect 5 stars due to the fact that there was...

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Thank Taino D
Rockwood, Canada
Reviewed 5 days ago NEW

We have stayed at Copley both times when we came to Boston. The most recent trip was my sister in law's graduation from MIT. We had the Freedom Trail Suite which is a beautiful spacious room with views of Trinity Church, Boston Public library and of course the Tortoise and the hare statues. There is a bus from the airport...

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Thank JayMc11
Medford, Massachusetts
Reviewed 5 days ago NEW

Horrible experience with Fairmont Copley Plaza and still have not even gotten a response back as to why I paid money for a filthy suite! It has been over a month since a representative, Jonathan [--], from the hotel reached out to me in regards to my unsatisfactory review. Seems like they only want the good feedback, and are not...

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Helpful?
Thank emmalynn2017
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear emmalynn2017, We are extremely disappointed to hear about your stay. Your feedback is concerning and is not representative the products and services we are proud to provide our guests with at Fairmont Copley Plaza. As discussed in previous correspondence, I would like to apologize for your experience and wish you provided us with the opportunity to regain your trust...

New York City, New York
Reviewed 6 days ago NEW

I found the room to be pleasant and clean but the view was horrible as overlooked a cooling system. I thought for sure they would keep the great accommodations I experienced in San Francisco but unfortunately the young man behind the counter gave me a room that had a sub par view at best. I was perplexed by this as...

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Thank tcavanaugh2016
Massachusetts
Reviewed 6 days ago NEW

A beautiful corner suite that overlooks the city. The room was decorated beautifully. The view of the city was incredible. The king size bed was the most comfortable bed I have ever slept in. I slept a continuous 8 hours! Very rare for me. We where promptly seated with our reservations for 6:30. Jose was our server and we never...

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Thank Lauri A
Scituate, Massachusetts
Reviewed 6 days ago NEW

My wife and I checked into the Fairmont Copley for a night out on Valentine's Day. Every one of the staff we encountered was friendly and professional, from the valet to the bellman, as well as the front desk. After we went to the room we went down to the Oak Room Restaurant for dinner. It was so nice to...

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Thank Robert R
Yarmouth, Maine
Reviewed 1 week ago via mobile

I used to stay at the fairmont before having kids and loved it so we decided to stay one night for a quick family trip. We were greeted by the friendliest valet who even gave my daughter a stuffed animal resembling their dog in the lobby. She loved it and still does. We requested a crib and refrigerator for our...

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Thank Carly N
Los Angeles, California
Reviewed 1 week ago

Excellent stay as always. My usual favorites at the front desk (Zach, Niko, and Stephanie) always make me smile, laugh, and always let me feel welcome the minute I walk in, or any time they see me. Whatever you're teaching them, please coach me, as my kids have a few things to learn from them. Maybe a 'kids-of-guests' training program,...

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Thank antoniotM5814RK
Jonathan S, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear antoniotM5814RK, Thank you so much for sharing your experience with others. Your detailed review highlights so many of the great colleagues and services at Fairmont Copley Plaza. I have passed along your wonderful compliments to our entire team. One of the many benefits of being a Fairmont Presidents Club member is our ability to track individual guest preferences and...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 

Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116
Region: United States > Massachusetts > Boston > Back Bay
Price Range: €194 - €637 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#15 Green Hotel in Boston
#15 Business Hotel in Boston
#16 Luxury Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Copley Plaza, Boston staff and other travellers.
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Questions? Get answers from Fairmont Copley Plaza, Boston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most of the rooms face an internal yard with limited natural light”
 of 5 bubbles fernandete66, 20 Feb 2017 | Read review
“if you MUST stay here, go with the most basic, cheapest option of a room because it is clear they're not going to give you much more for the extra money you spend. ”
 of 5 bubbles emmalynn2017, 16 Feb 2017 | Read review
“Rooms with view of Copley Plaza a must..........”
 of 5 bubbles tcavanaugh2016, 15 Feb 2017 | Read review
“I would ask for a corner suite with the perfect view.”
 of 5 bubbles 371lauria, 15 Feb 2017 | Read review
“Love breakfast, day/night snacks in the comfort of a private lounge? Book a Gold room. Totally worth the attention, food, and comfort.”
 of 5 bubbles antoniotM5814RK, 14 Feb 2017 | Read review
5 of 5