Hyatt Regency Boston
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Hyatt Regency Boston

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Hyatt Regency Boston
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About

4.0
#43 of 96 hotels in Boston
4.6 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover the city's downtown destination, Hyatt Regency Boston, where luxury and convenience collide. Steps from Boston's most desirable area-attractions such as the Boston Common, Faneuil Hall, and Boston's famous shopping destination, Newbury Street, the hotel sits at the edge of the city's excitement. Tour the Freedom Trail, visit the Museum of Fine Arts, or catch a game at historic Fenway Park, all just minutes from Hyatt Regency Boston. Experience Boston's exhilarating 24-hour neighborhood and burgeoning restaurant scene that includes our casually chic restaurant, Avenue One. Convenient to the Theater District, the Financial District and attached to Macy's for convenient shopping, our downtown Hyatt hotel is also a 10 to 15 minute walk to the South End, Back Bay, the Charles River Esplandade, and is connected to the "T," Boston's mass transit system.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Mini golf
Board games / puzzles
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking nearby
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Snack bar
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Spanish, Chinese
Hotel links
Special Price:Plan a summer of more

Location

One Avenue De Lafayette, Boston, MA 02111-1739
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Boston Logan International Airport
Worcester Airport
67.6 km
See all flights
Chinatown
3 minBoston T
5,938Reviews80Q+A100Room tips

Reviews
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Detailed Reviews
Lacey S wrote a review Jan 2020
Cleveland, Georgia
4.0 of 5 bubbles
My husband and I had a wonderful stay at the Hyatt Regency Boston right after Christmas. The Christmas decorations were lovely and festive. Our room was clean and well-appointed with a nice bathtub/shower combination and plenty of counter space. I would stay here again.

Walgreens, CVS, Starbucks, and a grocer are within 1-2 blocks of the hotel, as well as many restaurants. Although the hotel is in the financial district and in a relatively safe location, most of the stores close early at night, many before 8:00 pm, so do take that into consideration when planning nightly activities. We walked from Fanueil Hall to the hotel and did not feel unsafe, but I still recommend using caution in this area, especially if you are alone. It is about a 15-20 minute walk to Fanueil Hall and 5 minute walk to Boston Common (where the Freedom Trail tours begin).

Their is a $25 "destination fee" that includes things like wifi, cups of chowder in the restaurant, daily bottles of water, newspapers, a discount to the restaurant and some attractions, as well as a few others. We didn't get a chance to eat in the restaurant, but it looked nice. The destination fee is not worth it to me, but it might be to others. NOTE: I booked my vacation package on Weekend.com and did not realize it included the destination fee until I had already confirmed my purchase. My package listed the fee as $20, but when I checked out of the hotel, it was listed as $25. The front desk clerk was kind enough to waive the fee for me because of the discrepancy. All staff we encountered were pleasant and helpful.
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Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StephaniefromOakland wrote a review Oct 2020
Oakland, California
5.0 of 5 bubbles
I came to Boston to visit my son who is in college in the area. I wanted to avoid unnecessary taxis and ubers. This location was perfect for walking to restaurants and sites, including the Faneuil Hall and Seaport areas. My room was exceptionally large and comfortable, with a great work space. Even though restaurant service was limited, the lobby bar had excellent warm and cold breakfast items, snacks and alcoholic beverages in the evening. All the staff was friendly and accommodating. There was no regular maid service (for stays under four days) but the staff quickly brought any requested items to the room.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SML-Travels wrote a review Aug 2021
Perry Hall, Maryland
4.0 of 5 bubbles
We scored an excellent daily rate for our week-long stay in Boston. This hotel was great, just steps from the Downtown Crossing subway station (which gives you direct access to both the Red and the Orange lines), easy walk to Boston Common (where the Freedom Trail starts) and the North End (Italian food!). We also had easy access to other tourist sites such as the Boston Tea Party ship and (a little farther afield) Harvard, the Science Museum, and the USS Constitution/Bunker Hill. The hotel is clean and comfortable. Internet service was excellent. There are numerous restaurants surrounding the hotel.

Boston seems to be pretty strict on COVID regulations. During our stay in mid-June, we were unable to access several museums and the interiors of most buildings on the Freedom Trail because they were closed. The Hyatt requires masks to be worn in public areas. Also, they clean the rooms only once every three days because of COVID but will refresh towels or restock TP as often as you request.

My only gripe with the Hyatt was the $25/night "destination fee" that they tacked on top of the stated daily rate. When we checked in, we were handed a bunch of wooden coins and were told we could get clam chowder in the hotel restaurant by turning in the coins. We never used them. They also claimed they gave us a green card that provides discounts to various sightseeing destinations. Even if they did give us the card, I'm afraid that a few wooden nickels and a discount card aren't worth the $150 they tried to charge us for our 6-night stay. We protested and the charge was removed.
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Date of stay: June 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joe m wrote a review Jan 2020
Newnan, Georgia
5.0 of 5 bubbles
We stayed here for a long weekend in January. It's in a great spot, you can see the opera house not even a block down the street, there's a Dunkin in the same block, and Boston Common is only five minutes away.

Pros:
1) Spotless rooms and common areas
2) Great location, convenient to many things to do
3) Very helpful staff

Cons:
1) Sliding doors separate bedroom from bath, etc. Nobody likes these.
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Date of stay: January 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: 16th floor was very quiet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jhaas32221 wrote a review Mar 2021
5.0 of 5 bubbles
This is a nice and quiet hotel in Downtown. It is a short walk to the train stations and a decent distance from many landmarks. There are many restaurants to choose from nearby, though many are still closed due to COVID. The rooms were clean and modern. I wasn't thrilled with the $25/night hotel fee, but they give you a list of everything it pays for, such as a restaurant credit and free hand sanitizer. Overall, I really enjoyed my stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
consultme wrote a review Jan 2020
Austin, Texas
+1
4.0 of 5 bubbles
This property is in a great location, rooms are clean. Property has been updated. There is a decent fitness room (although lots of stairs to get down there—didn’t see an elevator), restaurant is ok. It feels less like a Hyatt Regency and more like a Hyatt Place in a CBD location. No complaints. Asked for a private room for four people to have a lunch meeting and they wanted to charge $500 for that.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hoogo wrote a review Sept 2021
USA
1.0 of 5 bubbles
The $25 per night destination fee (what the heck is that, anyway?) appears to be a sneaky trick that allows the Hyatt Regency Boston to advertise one price while charging a higher one. Similar to a resort fee, it should be illegal and will be when I rule the world. After this affront, there is nothing they could do to earn more than one star in this review. I should have charged them a $50 per night "you're lucky to have hoogo as a customer" fee.

Otherwise, the Hyatt Regency Boston is close to the upscale hotel it aspires to be. Service is polished, the hotel is nicely decorated and in fine fettle. However there are some odd quirks. I don't like the frosted glass door in the bathroom, I could not shower without lighting the room while my wife slept. The sliding doors are an abomination, they leave a peep gap in the middle, rumble when they are opened and closed and do not lock. I was disturbed by plenty of rumbling and banging of doors and shower noises from neighboring rooms.

The mattress was so thick, the bottom sheet so narrow that only an inch of sheet could be tucked in at the sides. The sheet came out as soon as I untucked the duvet and repeatedly thereafter. I do not check into hotels to remake the bed. This hotel is apparently a former mall. The lobby is one floor up from the street and there are dedicated elevators to take you up just this one floor, no option to use stairs. A second set of elevators services the remaining floors.

Rooms are serviced only every fourth day during the pandemic. I suggest you ask for all the towels and Keurig cups you want for your stay when you check in. Lighting was good, electrical outlets and usb ports were at both bedside tables and on a ledge. Provided toiletries were good, water was hot, water pressure good. I would prefer a dresser with drawers rather than a closet with shelves. Two free bottled waters were available in the lighted mini-fridge, we left it to the next guests to add to the plastic waste problem, tap water tasted just fine.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
samsdaman wrote a review Jan 2020
2.0 of 5 bubbles
I never write hotel reviews, but I really couldn't let this one go. Overall, the stay itself was fine. It was NYE and even though I grew up nearby, I didn't want to stumble into my house at 4am. So, my friend and I grabbed a room for the night. It was clean, had four walls, a ceiling, and a floor. We didn't need much else. Bed's were okay, and sheets felt like a construction tarp, but that's not really my gripe.

The destination fee was, frankly, a joke. Sure, it's only $25, hardly a huge burden. But what I was most frustrated by was how blatant an example of nickle and diming it was.

Here's how it works:

For a non-negotiable $25 per night, Hyatt throws in a dozen "perks". These range from luggage storage to guided morning walks to a free cup of clam chowder. In other words, instead of offering perks that you can choose to purchase, they require you to buy a plethora of services that they know you either won't likely take advantage of, or that every hotel I've ever stayed at would offer for free. The free cup of chowder is a ploy to get you to eat at their restaurant. Nobody with dinner reservations is going to pop in for just a cup of chowder. Luggage storage is included at every hotel I've ever stayed at. I don't know anybody in 2020 who makes their phone calls from their hotel room landline. Wifi should be free at every hotel. And who is taking them up on their offer for a guided morning walk? These are just a few examples of what the destination fee offers. It's an "everything but the kitchen sink" model to make you believe you're getting so much value for your extra $25 per night. It's a joke. You know it, I certainly know it, and I imagine Hyatt knows it.

There was nothing about our stay that was above average, though nothing was atrocious. We payed for a room to pass out in and that's what we got. But I don't like being nickle and dimed. And for an extra $25 per night that isn't negotiable, I'd never stay at another Hyatt again. Certainly not one that has the destination fee. Any self-respecting brand in the hospitality or entertainment industry should cringe at that type of practice.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heidi S wrote a review Feb 2020
1.0 of 5 bubbles
We came to stay a few nights. The first night the tray where the ice bucket, glasses and tongs are located was dirty with crumbs all over the tongs and tray. The next morning I went to desk and asked if they would clean that so I could have ice if I wanted. The “manager” was not nice, didn’t seem to care that there was a mess. Came back to room and still not clean. If they don’t clean that visible tray what are they not cleaning that isn’t as visible?? Tonight I notice a stain on white sheets. They are probably not clean either. I expected it to be done since I specifically asked. They charge you $25 resort fee. It’s BS. We didn’t get a drink when we came, premium high speed WiFi is complete crap. I couldn’t use it, nothing loaded.
Don’t waste your time here. There are a lot of places to stay in Boston that are better. I certainly won’t come here again.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Greg N, General Manager at Hyatt Regency Boston
Responded 26 Feb 2020
Thank you for taking a moment to write this review. We are extremely disappointed that your room's cleanliness and our customer service was not up to our typical high standards. We would love to connect with you directly to learn more. Would you please email your stay information to qualitybosto@hyatt.com? Looking forward to hearing from you,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Go757192 wrote a review Jun 2021
Park Ridge, Illinois
5.0 of 5 bubbles
I stayed at this hotel for a personal vacation and while the Back Bay neighborhood is more scenic, this Downtown location is very convenient to historic sights, the Boston Common, the Long Wharf, and transportation (T) stations. Taking the Silver Line 1 (SL1) from Logan Airport is fantastic b/c it's free and goes to South Station, an 8 min. walk to the hotel. (Going to the Airport you do have to pay the fare of $2.40 while a taxi will cost about $30.) My room had a nice view and was very quiet and so I slept soundly. The room was clean and spacious, especially the bathroom. One day it rained heavily and so I had to cut short plans and return to the hotel. The comfortable room was perfect for just hanging out; especially having a table and chaise lounge instead of a desk. I only ate breakfast at Avenue One, but it was tasty and well-prepared with excellent service. Overall, I was pleasantly surprised and enjoyed my stay very much.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue asked a question Aug 2023
Bishops Stortford, United Kingdom1 contribution
Can anyone recommend any good but not too expensive restaurants nearby. Especially for breakfast.
Answer from Michael M
7 contributions2 helpful votes
There is a Bagel Bar down Washington Street on the School Street junction called Brueggers Bagels, 7-school-street
Answer from Michael M
7 contributions2 helpful votes
Cananswer that question. Typically they are not but best call the reception to clarify
Matt R asked a question Sept 2022
Are there any smoking balconies
Answer from the2bestcats
Hillsborough, New Jersey2 contributions1 helpful vote
I do not know the answer since I am not a smoker.
Answer from promo6686
1 contribution
not opened last i looked(never siad when it would be opened!
Answer from mdlewis88
Syracuse, New York2 contributions
I would say yes but I suggest calling ahead and let them know.
hedgepig wrote a tip 15 Jun
Newport, Rhode Island155 contributions139 helpful votes
2.0 of 5 bubbles
"Ask for a city view. Don't ask for chicken added to a salad (pre-cooked, dry, tasteless)"
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Linda W wrote a tip 2 Jun
2 contributions
5.0 of 5 bubbles
"If you are planning to visit Boston, this is the place to stay."
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Kai B wrote a tip May 2024
Brooklyn, New York48 contributions22 helpful votes
4.0 of 5 bubbles
"Request a non-connecting room if you don’t need one."
Read full review
pdh wrote a tip May 2024
Totton, United Kingdom18 contributions2 helpful votes
5.0 of 5 bubbles
"Always ask to sort things out at time of visit."
Read full review
Vanderneucker wrote a tip Apr 2024
Seabrook, New Hampshire275 contributions425 helpful votes
5.0 of 5 bubbles
"Request a higher floor they are very quiet"
Read full review
Not the right property for you?
There are more places to choose from in the Boston area.
PRICE RANGE
€290 - €478 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency boston hotel boston, boston hyatt regency, hyatt boston
LOCATION
United StatesMassachusettsBostonDowntown / Downtown Crossing
NUMBER OF ROOMS
502
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT REGENCY BOSTON - UPDATED 2024 Hotel Reviews & Price Comparison (MA) - Tripadvisor

Frequently Asked Questions about Hyatt Regency Boston
Which popular attractions are close to Hyatt Regency Boston?
Nearby attractions include Freedom Trail (0.3 km), Miracles & Other Deceptions: The Close Up Magic of Paul Gertner (0.5 km), and Bites of Boston Food Tours (0.3 km).
What are some of the property amenities at Hyatt Regency Boston?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Boston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Boston?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hyatt Regency Boston?
Conveniently located restaurants include Cafe Bonjour, Sam LaGrassa's, and The Q.
Are there opportunities to exercise at Hyatt Regency Boston?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Hyatt Regency Boston located near the city centre?
Yes, it is 0.5 km away from the centre of Boston.
Are any cleaning services offered at Hyatt Regency Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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