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This hotel is situated in a quiet corner of Back Bay but is just one or two blocks away from the T and the major streets that will get you wherever you are going. We used it as a base to tour local colleges and...More
Hotel was under renovation, but that didn’t hinder the amazing service all around. Doormen, front desk staff, maid service and bar staff ALL friendly, professional and made you feel welcomed. Everyone greeted me with a smile. It really just makes the stay that much better...More
I reviewed Hilton Back Bay before, and gave it a low rating because I had a significant problem at checkout that could have been fixed easily, but the manager on duty was unhelpful. Besides that problem it was a beautiful property and a nice stay....More
Back Bay Hilton is a great location with perfect amenities. Second stay here and would definitely return. Within walking distance of fantastic restaurants and an easy train ride to anywhere else. Very safe and comfortable.
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When you spend a day traveling to get somewhere, it's always disappointing when the hotel says "oops, sorry, no king size bed for you. You'll have to change rooms tomorrow." I don't like to change rooms almost as much as I don't like hotels who...More
Response from John-HiltonHelp, on behalf of management at Hilton Boston Back BayResponded 4 days ago
Thank you for taking the time to review your experience at our property. We’re very sorry you experienced an undesirable stay and level of customer service with us. We addressed the problems you mentioned with our team as we always appreciate feedback that...More
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice
weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
If the room you reserved is not available. They store your luggage and ask you to come back after a stroll in the mall, etc., or have a drink on the premises. This only happens if you ask for a specific room on a specific... More
If the room you reserved is not available. They store your luggage and ask you to come back after a stroll in the mall, etc., or have a drink on the premises. This only happens if you ask for a specific room on a specific floor! They are very good about it. If you alert them about your early check in, they will have your room ready for you unless the person staying in the room has asked for a late check-out. I have been using this hotel since 2000...no problems..We always enjoyed our stay in this hotel and feel at home..