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Hilton Boston Back Bay

3,005 reviews
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Traveller (479)
Room & Suite (327)
Pool & Beach (46)
Overview
  • Excellent36%
  • Very good41%
  • Average16%
  • Poor5%
  • Terrible2%
Travellers talk about
“diamond lounge”(78 reviews)
“prudential center”(245 reviews)
“great location”(467 reviews)
Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Offers from Hilton Boston Back Bay
Special Offer: Double Points, Every Stay
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Rooms
7 Mar8 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,005)Write a Review
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1,026
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1 - 5 of 2,736 reviews
Reviewed 3 days ago

Staying here for the past few days. In Boston on business. Atrocious for business traveller, Why? - garage elevator down - no valet - business center PC doesnt work - WiFi in room is worse than DSL, if u r lucky to be connected -...More

Thank abhayambati
Hotel's Favourite
Reviewed 20 December 2017

We had another five-star stay at the Back Bay Hilton, this time as we celebrated our 45th anniversary on 16 December. We stay one two three times almost every year, and it just gets better. The rooms, which were already terrific, have been refurbished, and...More

Thank ENDeav0r
Response from HiltonBostonBackBay, General Manager at Hilton Boston Back BayResponded 27 December 2017

Dear ENDeav0r, Thank you for taking the time to commend our team members for providing you with excellent guest service. We are delighted that your recent stay at the Back Bay Hilton was one that exceeded your expectations and will be sure to commend Semir...More

Reviewed 1 week ago via mobile

Came down to the big city for the weekend to take my wife out for some retail therapy and dinner. Picked this hotel for the location. It’s right in the middle of everything and easy access to Copley, Prudential Center, Fenway, and all kinds of...More

Thank Robin03448
Response from HiltonBostonBackBay, General Manager at Hilton Boston Back BayResponded 4 days ago

Robin, Thank you for taking the time to review your most recent stay with us. Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. Thank you for taking the time and effort to share your...More

Reviewed 1 week ago via mobile

Hotel room was very nice... Lobby had a ton of renovations going on that made for a less than awe inspiring impression, but I can understand this. What I can't understand is their parking garage elevator being broken for all 3 days I stayed. I...More

Thank William K
Response from HiltonBostonBackBay, General Manager at Hilton Boston Back BayResponded 4 days ago

William K, Thank you for your review of the Hilton Boston Back Bay. We always appreciate guest feedback and continuously take comments into consideration as we strive to improve our guest service experience. Secondly, we would like to apologize for the issues you encountered in...More

Reviewed 1 week ago

We stayed at the Hilton Back Bay 2-5 February and were very satisfied. The price was great for a Hilton and the room was very comfortable, clean and modern. The beds were almost too comfortable- we struggled to get up in the morning because we...More

Thank Jessica B
Response from HiltonBostonBackBay, General Manager at Hilton Boston Back BayResponded 4 days ago

Jessica B, Thank you for taking the time to provide us with such a great review. We always strive to create memorable and enjoyable experiences for all our guests. Our staff will be thrilled to learn that you valued the service they provided. We hope...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$170 - US$499 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Boston
#37 Family Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$170 - US$499 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Boston
#37 Family Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (479)
Room & Suite (327)
Pool & Beach (46)
Dining (29)
Amenities (56)
Business Centre & Event Rooms (6)
Nearby
Back Bay
Wander around this quintessential neighborhood in the
heart of Boston for high-end shops, restaurants, and
the feeling of city bustle. Its most identifiable
skyscrapers, the Prudential Center and John Hancock
Tower, are highlights of the city skyline. Visit
Newbury street to explore unique and trendy boutiques
– as well as every other kind of store imaginable –
all housed in beautiful brownstone buildings. In nice
...More
Questions & Answers
Ask a question
396george1967
27 January 2018|
AnswerShow all 7 answers
Response from Jennifer D | Reviewed this property |
No matter the request, it seems they accommodate us. Coming from the west coast, we arrived at 8 Am in the lobby. They held our luggage, we went to breakfast, returned to the hotel and we were able to get to our rooms early... More
1
Vote
pengxiang z
14 September 2017|
AnswerShow all 3 answers
Response from connie t | Reviewed this property |
Call the hotel. However my son traveled extensively before age 21 and did not have issues.
0
Votes
Christine C
1 August 2017|
AnswerShow all 8 answers
Response from Brenna R | Reviewed this property |
It's not that hard. Take the green line from either Hynes convention center or prudential to government center. Then you switch to the blue line which goes to the airport. Just look at the maps and you'll be fine.
1
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12345612
Room Tips
"Gof for top floors"
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""Superior" rooms tend to be more spacious and are located on higher floors if you want a city view."
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"The high room had a great view!"
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"Rooms on northwest corner on floors 18 and above have great views of the Charles River, Cambridge and Fenway..."
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