Lady delayed check in and blamed us. Small group of 5. One of those arrogant clerks !! She did worse on checkout. Wasted a precious hour of our tour in the mansion. And again blamed us. Manager had to intervene. She apologized. But the damage...More
"Be assertive on your request. Arrogant front desk! Very expensive hotel!"
"We could not have been more pleased with our Premier Room with a view of the mountains."