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Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

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1,812 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
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Showing 1,800: English reviews
Reviewed 8 January 2016

Our experience was just ok. We weren't welcomed with a very friendly attitude when we arrived following our long drive. Our keys stopped working after our first night, most likely because the front desk accidentally checked us out, and they weren't apologetic at all about the issue. The rooms were clean, bed was comfortable, and I will say that the...

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Helpful?
3Thank Anne C
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Anne, I am really sorry about the lackluster attitude of the front desk. I am going to research who checked you in and address your concern. As far as guest room keys, they can go bad if placed near a cell phone, or tucked in a hot pocket, sometimes the moisture and heat friction is just enough to demagnetize them....

Hong Kong, China
Reviewed 8 January 2016

Review collected in partnership with Country Inns & Suites By Carlson
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3Thank JCLXSSW6
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Gillette, Wyoming
Reviewed 7 January 2016

The rooms are always clean and in good working order. Beds are very comfortable, bathroom is very clean and well stocked. I particularly love the high vanity in the bath room. Ice and vending are conveniently located to rooms.

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2Thank susanblaylock
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Thank you Susan, for you kind review. We love our guests and we hope you will return soon!

Sumter, South Carolina
Reviewed 7 January 2016

Review collected in partnership with Country Inns & Suites By Carlson
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2Thank Karen G
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Lafayette, Louisiana
Reviewed 6 January 2016

I stayed here New Year's Eve. Yes it was pricey. The beds were very uncomfortable. Although the location states is near the Biltmore house is still took considerable amount of time getting to the Biltmore house and the downtown area. For the price I paid it was not worth it

Review collected in partnership with Country Inns & Suites By Carlson
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2Thank 147clb71
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

I am sorry you did not enjoy your visit to Asheville. Our prices are always competitive with the market conditions and we are seven miles to The Biltmore Estate and five miles to downtown. There is nothing we can do about the 45 minute approach once you get to the gate at the estate or traffic flucuations during holiday season....

Indianapolis, United States
Reviewed 4 January 2016

Review collected in partnership with Country Inns & Suites By Carlson
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5Thank Amy L
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Traverse City, Michigan
Reviewed 30 December 2015

Review collected in partnership with Country Inns & Suites By Carlson
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3Thank justmills
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Nashville, Tennessee
Reviewed 29 December 2015

We stayed here one night while traveling for Christmas vacation and were VERY pleased. Great location. Very clean and exceptionally clean rooms. Staff was very friendly and professional. Beds were heavenly as far as comfort. We will definitely stay here again if passing through this way again.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Andy C
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Thanks Andy! We can't wait for you to come back--we appreciate your business very much. Have a great New Year!

Northern Virginia
Reviewed 28 December 2015

Nothing too much to say, either good or bad. We stayed there for three nights. Clean rooms, good pressure and temperature in the shower. Our bed was very comfortable. The free buffet breakfast was just okay. I've had better for sure. No issues with the free Wifi. I could stay here again, though, I imagine there are lots of similar...

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Thank fabnavigator
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

Thank you for the favorable review and we hope that we will be the preferred choice the next time you visit. Have a terrific New year!

Lumberton, North Carolina
Reviewed 27 December 2015

Me and my girlfriend were visiting the Biltmore Estate 21 December 2015. The rooms were great but the location was horrific. We were woken by the elevator and vending machine constantly as it sounded like a wrecking ball!

Review collected in partnership with Country Inns & Suites By Carlson
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4Thank jasonbT3677BD
ALALLISON, General Manager at Country Inn & Suites By Carlson, Asheville West (Biltmore Estate), responded to this review

It is unfortunate with great rooms and a knowledgeable staff (mentioned in the other review you posted for a different site) we still score a two. When guests become annoyed with something like this (other guests) I wish they would call down to Guest Services so that we could try to mediate and resolve the situation while you are still...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to one of the newest hotels near Asheville, the Country Inn & Suites West Asheville Hotel Biltmore Estate. Our Biltmore-inspired hotel features French decor, a tranquil waterfall feature and a French gazebo overlooking the Blue Ridge Mountains. Our hotel is conveniently located near Interstates 26 and 40, just minutes from the beautiful Biltmore Estate, one of Asheville's most popular tourist attractions, the Blue Ridge Parkway, Biltmore Mall and Asheville Regional Airport. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)

Address: 1914 Old Haywood Road, Asheville, NC 28806-1132
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: €79 - €206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Country Inn And Suites Asheville West
Country Inn & Suites Asheville West Hotel Asheville
Hotel Style:
#5 Romantic Hotel in Asheville
#6 Family Hotel in Asheville
#7 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) staff and other travellers.
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Chattanooga, Tennessee
3 months ago
Raleigh, North Carolina
over a year ago
Nashville, Tennessee
Oak Island
3 months ago
Detroit, Michigan
3 months ago

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Questions? Get answers from Country Inn & Suites By Carlson, Asheville West (Biltmore Estate) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jacuzzi Rooms will be on bottom floor.”
 of 5 bubbles letshittheroad2017, 15 Mar 2017 | Read review
“We had a king room suite, it was quiet, great sleeping”
 of 5 bubbles jenniferbZ9129VJ, 8 Mar 2017 | Read review
“Top floor.”
 of 5 bubbles maddogkjg, 7 Mar 2017 | Read review
“Avoid the 1st floor (headlights at night). Park early, it's limited.”
 of 5 bubbles 771jli, 28 Feb 2017 | Read review
“I would suggest not staying near the elevator or the ice machine if you are a light sleeper.”
 of 5 bubbles EasleySC, 27 Feb 2017 | Read review
5 of 5