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    Extended Stay America - Asheville - Tunnel Rd.

    6 Kenilworth Knls, Asheville, NC 28805-1845
    +1 877-432-9997
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    24/12/2017 25/12/2017
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    US$86
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    Traveller (1)
    Room & Suite (5)
    Dining (2)
    Overview
    • Excellent33%
    • Very good22%
    • Average16%
    • Poor22%
    • Terrible7%
    Travellers talk about
    Free Wifi
    Free Parking
    Non-Smoking Hotel
    Family Rooms
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (66)
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    1 - 5 of 66 reviews

    Reviewed 1 week ago

    Hotel is ok at best. Do not like being lied to about having continental breakfast. There is no continental breakfast just a few baskets with granola bars. The way they charge you up front and then refund you the difference at checkout is unreal. The...More

    Review collected in partnership with Extended Stay
    1  Thank Jennifer A
    Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 1 week ago

    Jennifer, thank you for your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have...More

    Hotel's Favourite
    Reviewed 18 July 2017

    I always stay at this facility when coming home to visit family and friends as I did this past weekend. I hadn't been home in a couple of years but was very pleased with all the remodeling that had been done to this facility. New...More

    Review collected in partnership with Extended Stay
    Thank Lathanette C
    Response from 00esa, General Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 19 July 2017

    Thank you for returning to Extended Stay America - Asheville - Tunnel Rd. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay once again. We appreciate your consistent support and can't wait to welcome...More

    Reviewed 27 October 2017 via mobile

    Is it possible to give negative stars for a hotel? Run away from this place as fast as possible. We made a reservation for a handicapped room on the first floor with two beds and a wheelchair roll in shower. Associate on the phone confirmed...More

    2  Thank monteray98
    Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 28 October 2017

    Please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen...More

    Reviewed 19 October 2017

    Upon entering room smelled like musty mildew, we reported to staff and were told rooms were sold out and they would lend us a bottle of Lysol. Room was in general disrepair stains on floor, walls and furniture damaged. We reported all and staff did...More

    Thank blueskies818
    Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 20 October 2017

    It is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve....More

    Reviewed 16 October 2017 via mobile

    We didn't have high expectations as the reviews were mediocre, but it was disappointing. They made sure to put us in the most remote room because we booked through a third party. The room had an odd odor. It had a kitchenette with not so...More

    Thank chrus59
    Response from 00esa, Manager at Extended Stay America - Asheville - Tunnel Rd.Responded 18 October 2017

    Thanks for evaluating your stay. We are truly sorry for not meeting your expectation and regret the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in...More

    Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
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    #14 of 66 hotels in Asheville
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    Hampton Inn Asheville - Tunnel Road
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    Renaissance Asheville Hotel
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • US$79 - US$169 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 101
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Extended Stay, getaroom.com, TripOnline SA and Cancelon so you can book your Extended Stay America - Asheville - Tunnel Rd. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • North Carolina >
    • North Carolina Mountains >
    • Asheville
    • Also Known As
    • Extended Stayamerica Asheville - Tunnel Rd. Hotel Asheville ,
    • Extended Stay America Asheville ,
    • Extended Stay Asheville
    Add Photo Photos
    Traveller (1)
    Room & Suite (5)
    Dining (2)
    Hotel & Grounds (4)
    Bathroom (1)
    Nearby
    Nearby HotelsSee all 66 hotels in Asheville
    Country Inn & Suites By Carlson, Asheville Downtown Tunnel Road (Biltmore Estate)
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    Renaissance Asheville Hotel
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    The Omni Grove Park Inn
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    Hampton Inn Asheville - Tunnel Road
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    Ask a question
    Questions & Answers
    Valerie S
    22 February 2016|
    AnswerShow all 2 answers
    Response from Nina K | Reviewed this property |
    Use uber. We did.
    0
    Votes
    cmason2
    14 December 2015|
    AnswerShow all 3 answers
    Response from Manager-AAL | Property representative |
    Yes, all rooms have a kitchen.
    0
    Votes
    Room Tips
    "Get a corner room to have more window views."
    Read review
    "I doubt there are any."
    Read review
    "They have a free basic WiFi or you can purchase higher speed if you need"
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    "There are no good rooms, because the entire hotel is sub-standard."
    Read review
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