This hotel was DISGUSTING!! Trash and abandoned cars out front, dirty hallways, my room had a dirty lamp shade, no cover on the trash can, dirty sheets with someone else hair on it and yellow stains, I wasn’t given a wash cloth, holes in the pillows, water damage in the bathroom and the MOST alarming a broken smoke detector with the wires hanging out of it !!!
We booked this hotel for one night, $115 total which I know is insanely cheap for SF. Pretty much every hotel is on sale right now so we figured it would be a budget hotel experience in a decent environment (for example, the Hilton was around a similar price point). We were in the city for Memorial Day Weekend and wanted to spend a night after seeing friends. I had zero expectations since it was just a place to sleep and relax after a busy day. I read the reviews after it was booked and saw that it was ranked near last out of every hotel in San Francisco. I knew we couldn't cancel so hoped for the best. Take it from me, the negative reviews are all true. We checked in and went up two floors of a dark and dirty staircase and found our room. Here were the major issues that made it (for us) impossible not to leave... -Sheets were dirty and stained -Fan had layers of matted hair and dirt stuck in it -TV had no remote and couldn't be turned on -No soap -Smelled like cigarettes and mold -200 sq feet (which to their credit, is disclosed, but when it's filthy and stinks, feels way worse The straw that broke the camels back and this is 100% true...I go to open the window and on the floor above us, in a room facing ours, a man suddenly comes out his window. His is going to smoke a cigarette on the roof/window sill and is clearly high out of his mind. Eyes bulging, cracked out. He is wearing nothing but combat boots and underwear. I'm assuming he was making meth given the outfit but it was too much to stay. This experience was in the afternoon so we assumed it would only get crazier at night. We left the hotel after that and ate the $115. We exited the building and there was a man smoking crack in a corner by the front entrance. DO NOT BOOK HERE.…
I booked a stay here on March 13 and immediately tried to cancel because I read reviews about fraudulent activity by the hotel reported by several other guests. The hotel claimed that the stay was non-refundable and refused to refund despite the stay being booked just moments earlier. I decided to try the hotel since I wouldn’t be able to be refunded anyway, and I was appalled by the condition of the place. It’s incredibly dirty. The receptionist seemed terrified to have to sit in a tiny lobby (no social distancing possible at all as the lobby is barely six feet wide) with improper PPE. The hotel does not care about their employees or their guests. The whole place is dark, dank, and dirty. The reservations manager was the absolute worst customer service rep I’ve encountered in my life. He raised his voice at me and refused to refund my money for a room I declined to occupy at the height of a global pandemic. The hotel should be cleaned up and taken over by the City of SF so it is fit to house the homeless folks in the city.…
The website makes it look like a nice hotel, but the reality is more like a hostel with private rooms. There is no concierge and most of the time also no 'receptionist' so the front lobby is empty. Some of the rooms are tiny and there is no soundproofing, so it feels like you have the window open to the fairly busy street and if you're unliky to have a room close to the stairway, all the sounds (including the washing machines that are in every level) are clear. We complained about several things and got absolutely no answer from management and the 'receptionist' just said that management deals with complaints and they can't do anything.
Located just a few blocks from the fringe of the "Tenderloin" district, the hotel is located in a bit on a seedy area. Rooms are small and there is very little storage for your belongings in the room and bathroom. The hallways and staircases are very narrow. Which is not an issue, assuming the elevator is working (it was not working on several occasions while we were there). Not convenient if you're on the 4th floor have to drag luggage up/down stairs. Also, the elevator is tiny and very retro... Meaning, you have to pull across two doors to open/close it. You are given a door code to access the building, as well as one to access your room. The hotel front lobby /entrance is not always staffed, hence the need for a door code for the building. The hotel staff seemed friendly and were responsive to any questions we had. Outside the hotel, there are homeless people everywhere. Quite a sad site. There are lines of tents on adjacent streets/alleys where these people sleep at night. While I acknowledge that this is a city-wide issue, it seems particularly bad in this area. I wouldn't venture too far south of this hotel after dark. Daytime seems safe enough though. …
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