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    Hotel Vertigo

    940 Sutter Street, San Francisco, CA 94109-6025
    Save
    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE US$8
    US$221
    US$213
    US$221
    US$221
    Traveller (419)
    Room & Suite (132)
    Dining (2)
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    Overview

    • Excellent27%
    • Very good47%
    • Average17%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “union square” (192 reviews)
    “sutter street” (31 reviews)
    Free Wifi
    3.5 Star Hotel
    All hotel details
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    Hotel Carlton, a Joie de Vivre hotel
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    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Reviewed 29 January 2017

    The Vertigo was recommended by a work colleague, and I'd do the same. Modernised hotel with distinctive decor, friendly staff, decent sized rooms and a good location - an easy walk from Union Square but far enough away to feel like a neighbourhood. Comfortable bed,...More

    Helpful?2  
    Response from HaiyiHotelsSF, Manager at Hotel Vertigo

    Dear SeriousFrolic, We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are pleased that you enjoyed our accommodations as well as the hospitality of our staff. We hope to welcome...More

    Reviewed 16 January 2017 via mobile

    Nice location for walking to Union square, Chinatown, and to the wharf. Lots of diverse restaurants close by, different price ranges. Very helpful front desk staff. Plenty of ubers in the area. Hotel is historic because of its cameo in the movie vertigo, so it...More

    Helpful?1  
    Response from HaiyiHotelsSF, Manager at Hotel Vertigo

    Dear cpmnp, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations and service of our...More

    Reviewed 16 January 2017

    Booked this hotel through Tablet Hotels, who used to be a trustworthy source of good hotels. The staff was unfriendly, the room was old and smelled funny. The bed and linens were cheap. Their internet connection was a joke, slower than a 56K modem.More

    Helpful?2  
    Response from Jaime G, General Manager at Hotel Vertigo

    Dear 287gibili, We sincerely appreciate your business and are sorry to hear there were some issues during this recent stay. If you could please reach out to me directly at jgonzalez@haiyi-hotels.com so I may obtain the room you occupied and follow up with your feedback....More

    Reviewed 13 January 2017 via mobile

    The good fortune on Vertigo from JPM Health enables market based price gouging. But this one makes me dizzy. You would think that for the premiums the hotel received it could respond in some way from a service level. The friendly desk attendants all seem...More

    Helpful?1  
    Response from Jaime G, General Manager at Hotel Vertigo

    Rick B, When reading reviews like yours, I always seek to understand how we let such frustration slip by past check-out. In your case, I apologize for the "bleak and non-existent" wi-fi and the fitness center that had not been completed during your stay. We...More

    Reviewed 10 January 2017

    The location was fine - it's a hilly 20 minute walk to the convention center, which is fine by me. Service was friendly and as helpful as they could be. Room was big enough and clean. BUT. The walls are paper thin. I could hear...More

    Helpful?1  
    Response from HaiyiHotelsSF, Manager at Hotel Vertigo

    Dear Heelzebub, Thank you for your recent review of our hotel. I am pleased to hear that you enjoyed our accommodations during your stay with us but I do sincerely apologize about the frustrations you experienced with our internet service. Your feedback will certainly be...More

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    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Dry Cleaning
    • Laundry Service
    • Room amenities
    • Air Conditioning
    Details
    • Price range
    • US$180 - US$370 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #59 Green Hotel in San Francisco
    Photos
    Traveller (419)
    Room & Suite (132)
    Dining (2)
    Hotel & Grounds (259)
    Nearby
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    Questions & AnswersAsk a question
    mcinmd
    Has the cafe and wine bar opened?
    1 April 2017|
    Answer Show all 2 answers
    Response from Peer M | Reviewed this property |
    Don't think so - It was not open, nor was any remodeling started when i stayed there two months ago.
    0
    Votes
    alfilogist
    Do you have airport suttle service?
    26 November 2016|
    Answer Show all 9 answers
    Response from Suze E | Reviewed this property |
    Yes they do
    0
    Votes
    Mallory O
    Do the rooms have private bathrooms?
    22 October 2016|
    Answer Show all 10 answers
    Response from Warren T | Reviewed this property |
    Yes they do.
    0
    Votes
    Room Tips
    "Street side was not noisy, side of building less light, but who stays in their room?"
    Read review
    "Do Not Stay Here"
    Read review
    "311 was a good room which faced the inner courtyard."
    Read review
    "Get to know your staff, they're people too!"
    Read review