Receptionist at the front desk, by the name of Jason, was EVERYTHING you could wish for coming in to rent a room for a stay. He was plesant, friendly, very helpful, professional. All of thee above and more. Even with this crazy covid ordeal. His additude was. On point, and didn't make me feel uncomfortable at all. As a former business owner, i know what qualities to look for. My take... He deserves a raise lol if i must say so, myself. Good day all!
Just stayed here for one night and I definitely will be returning soon! The property is immaculate and the staff is amazing. From checking in to suggestions for what to do, I couldn’t have asked for more. Both Santiago and Kyle were phenomenal they definitely made my stay memorable. Thank you for the best night in San Francisco!
I stayed at the W for 14 nights as I moved into my new apartment. The staff are incredibly friendly, helpful, and respectful. I was impressed by the COVID measures, especially around contactless check-in and gym reservations. The room itself that I stayed in was also so lovely: the "Mega Corner, Larger Guest room" with 1 king size bed. I especially loved the city view! The one small piece of feedback I have for the team is that not having dinner service was pretty difficult and unexpected; since I had a 50 dollar meal coupon, I was hoping to use it for evening meals. Would have appreciated a heads-up via email for this caveat. Otherwise, a great stay overall and highly recommend this hotel to anyone looking to stay in the SoMA area!
I came right as Covid was hitting and the staff couldn’t have been more kind or caring. I was upgraded to a beautiful corner suite, I could have stayed there all day it was so comfortable (especially the bathroom and the giant tub). Most restaurants had closed so I had dinner one night in the lobby, my meal was divine. Excellent fitness center and a beautiful spa. I really have nothing bad to stay, it was excellent!
Beautiful hotel in downtown SF close to the conference center. The hotel has very limited amenities as space is a premium in SF but the rooms are very nice and clean. Early check in is impossible here so I would not count on it. Would stay again!
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