Wow it’s kinda a dump we had to beg for towels they didn’t have any clean ones till the next day The 4 nights we were there they wouldn’t even come change sheets ,,it’s very noisy bums are outside all the time yelling at people. The ceiling had putty marks all over it from repairs and our balcony overlooked 7-11 where bums hung out
We stayed two nights and the rooms were clean and the staff was nice. The heat wouldn't shut off in the room, I called the front desk and they moved us immediately to the room next door. The hotel shut the gate at night and we felt safe at the hotel. I will definitely go back and stay with them the next time I'm in San Francisco.
Office staff talked to you through a glass window, only can enter and exit through a locked gate that they open at request and lots of homeless people wondering around outside. Have to use an elevator because stairs are crumbling and "out of service". Looks like a hourly motel but we did peek in our room before leaving and it seemed decent. Location did not appear safe at all! Left hotel and stayed elsewhere hoping we would get a refund. Priceline/booking.com was unable to do so and hotel wanted us to speak with them although we didn't book through them and were not going to go back there or talk to anyone on that property.
Location, Location, Location! A great value that can’t be beat! I am a local from San Mateo who loves taking an overnight ‘staycation’ in the city. Considering price, the location one block from the waterfront, free parking, and spacious room not to mention 24/7 security, what’s not to like:). My stay was wonderful, and the friendliness from Adam who took my reservation, and Jay who assigned me a lovely room was exemplary! The hotel staff providing clean towels and asking how I was enjoying my stay were also wonderful. Book it, I’ll be back, and next time booking the penthouse:)
After reading a lot of reviews, I booked this hotel. The location is excellent. But we could hardly sleep at all at night. If you are a light sleeper, please think again when you want to book a hotel like this. The walls are so thin that you can hear everybody who stays near you, people talking and playing the music, children crying in the middle of the night, even when people are walking, you can hear it! The noise on the streets in the hotel area was TERRIBLE! The cars were still racing in circles at the midnight time and perfectly kept you awake on a Saturday night. How can people in SF stand it? Apart from the noise, the cleaness of the hotel is another issue. I've never stayed in a hotel that doesn't do any housekeeping during your stay. I booked two nights and to my surprise, on the second day, after a long day when I got back to the hotel, the room was undone. The garbage was not taken away, the used towels were not changed, the bed wasn't made. I called the receptionist to ask if they had forgotten to clean the room and was told that there was no housekeeping because of COVID-19 and if I wanted clean towels, I had to get them myself at the front desk. How Great! I can understand that we need to keep social distancing to stop spreading the virus, but when there was nobody in the room, why can't a housekeeper clean the room? To me, it doesn't make any sense and everything seems to be for the hotel's convenience, not for the guest's. One of the reasons I booked this hotel is that there is free parking. But please notice, the parking is very limited and it's not guaranteed. Not recommended for this price.…