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The Westin St. Francis San Francisco on Union Square

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335 Powell Street Union Square, San Francisco, CA 94102-1804
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 22/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin St. Francis San Francisco on Union Square
Updated 22/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#102 of 245 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Timeless yet modern, The Westin St. Francis San Francisco on Union Square has been offering guests a warm welcome and an enriching, restorative stay since opening on March 21, 1904. With its turn-of-the-20th-century European style, our hotel in downtown San Francisco, CA, blends the elegance of oak-paneled restaurants and the stately grandeur of the lobby with a $45 million reinvention of the Landmark Building guest rooms, ushering in a new chapter for this storied destination. At this standout among San Francisco hotels on Union Square, you can host events in venues and ballrooms where the finest big bands once played. Recharge in elegant rooms, many featuring chandeliers and marble bathrooms, with modern touches like Heavenly® Beds and Enseo Smart TV systems. As the only hotel on Union Square, SF, it is close to the Financial District and Moscone Convention Center, and with cable cars just outside our front doors, we are at the intersection of the glorious past and vibrant present of this incredible city.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Paid public parking on-site
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Safe
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
380Restaurantswithin 0.5 km
158Attractionswithin 0.5 km
934Reviews32Q+A100Room tips

Reviews
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LAEventpro wrote a review Yesterday
Los Angeles, California23 contributions39 helpful votes
Hello Readers I was over charged $50 per night on my last stay at the St Francis. Multiple calls to Marriott could not solve this problem. BEWARE GUESTS that you are going to overpay. I do not recommend this hotel and suggest you look elsewhere.
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Date of stay: September 2022
Rooms
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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slchottie wrote a review Jul 2021
Salt Lake City, Utah39 contributions58 helpful votes
Hotel's Favourite
gorgeous rooms as expected with westin. customer service was fantastic (even as we get back to traveling after the pandemic). westin st francis is walking distance (or a short uber ride) from everywhere you want to visit in san francisco. our new fav hotel in san francisco.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
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Response from Elaine Clancy, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 6 Aug 2021
we are happy to hear you had an amazing stay, enjoyed our great location and had excellent service! We look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CART101 wrote a review 3 Oct
Ventura County, California102 contributions78 helpful votes
We’ve stayed here before but this time, we came into the City to attend a San Francisco Giants/LA Dodger game at Oracle Park. The staff was pleasant, the hotel is still charming and nice and our room was very nice with a view of Union Square. It is close to all sorts of shopping, Chinatown and Restaurants. You can take public transportation or Uber it to Oracle Park but we landed up walking an easy and interesting 1 1/2 miles miles there with no problems with anything and that includes the very big homeless population that is all over the City. The hotel restaurant Cafe Rito is overrated and expensive and is self serve. It just doesn’t seem right to grab a pricey bottle of wine out of the fridge and take it to your table cafeteria style. The bar is OK but we suggest you find another place to dine because there are many right place right outside the door. This is a fantastic Union Square location.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jinkies2013 wrote a review Sep 2022
Basildon, United Kingdom89 contributions47 helpful votes
You can tell this is an old hotel as it has grandeur and presence. Check in was quick and we was given complimentary bottles of water. The room was comfortable and clean with a safe, hairdryer, iron , fridge and coffee making facilities. I was moaning as there was no electric sockets next to the beds for phone charging. The next day I discovered that the bedside cabinet draw is not a draw. If you push on it a flap opens and there is an array of sockets and USB sockets. I would suggest the hotel makes this a bit more obvious. There is a cafe in the lobby which we used a couple of times after a long day out sightseeing. It is more expensive than a non hotel cafe as is the norm so use the Walgreens nearby to get your water and snacks. The hotel is situated in Union Sq which is an attractive area and has a coffee shop and seating outside. However, it is full of homeless people who seem to have made it their home sadly. They never bothered us but it was sad to see. The area is home to high end stores and mainstream stores for shopping. You can catch the cable car from across the street from the hotel but we had to be shown where as it is not marked and is literally a small concrete island in the middle of the road. Taxis often queue outside the hotel which is handy. You are some distance from Fisherman’s Wharf but the cable car takes you there. On leaving we was able to store our luggage safely with the concierge while we went out for the day before our flight.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Plains E wrote a review Sep 2022
3 contributions
Despite a multitude of mechanical and plumbing problems, not to mention overall issues with cleanliness, Front Desk agent "Emily" was extremely rude and condescending. I worked at a front desk before I realized I was just not right for the job and found something better suited to my personality (despite being receiving numerous accolades and zero complaints in two years). I suggest Westin should invest in better talent.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
Dear plainsego, We greatly appreciate the feedback you have provided. Receiving warm and friendly service from our Associates sets the tone for a great stay. This was not your experience, and we sincerely apologize for this. Your feedback has been shared with our Front Desk, Housekeeping, and Engineering Management Teams, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service their Associates provide. We have confidence that these necessary steps will ensure your overall experience is an isolated incident. We hope we have the opportunity to welcome you back to The Westin St. Francis to transform your opinion of us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brendan W wrote a review Sep 2022
Charlottesville, Virginia62 contributions9 helpful votes
Truly beautiful lobby, with great bar options. Had a strange issue with the room type, but once that was worked out I was moved to a truly stunning suite with city views. Bathrooms were exceptional, bedding was the usual Westin setup—but still just a little extra comfy somehow. Looking forward to visiting again soon.
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Date of stay: May 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarah L wrote a review Sep 2022
London, United Kingdom2568 contributions658 helpful votes
I booked this hotel primarily for the location as it's right in the heart of Union Square which makes it a great location from which to travel to different places to. We were kindly upgraded to a Tower Room upon arrival and it was really large and had a great view of the Square. The lobby of the hotel was bustling with many people and the elevators were very frustrating and it took forever for one to arrive. Though it wasn't too bad a stay, I wouldn't stay here again.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
Dear Sarahl487, We are delighted to hear you enjoyed our central location and your spacious Tower Room with a great view of Union Square. However, we apologize if the popularity and occupancy of the hotel during your stay tarnished an otherwise wonderful visit. We do hope you change your mind and visit us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve P wrote a review Sep 2022
2 contributions1 helpful vote
The formerly great St Francis! What happened to this landmark hotel?! The lobby no longer has a place to sit down, the bar is closed until evening, the restaurant is open only for breakfast, the lobby bar near check-in is a coffee bar and microwave food stop with outrageous prices, the shops are closed and empty, room service is breakfast only. We paid a ton to stay in our favorite hotel but it no longer exists at this property. Shame on Marriott for a mediocre, has been experience. Oh and make sure you enjoy waiting in line to get your one bottle of water a day from the front desk!!! Shameful! After 40 years of staying here we will not return!
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Find another hotel with better rates and operational amenities like a place to eat!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from , Owner at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
Dear Steve P, Thank you for your honest feedback. We deeply regret that we have disappointed you during your recent stay with us. As you know from your previous visits, providing the highest level of hospitality is our number one priority and we certainly hope we have the opportunity to welcome you back in the near future to extend the exemplary level of service we have historically provided to you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MT wrote a review Sep 2022
1 contribution
I have stayed here many times before with no issues. I am a pretty loyal Marriott customer with a lifetime platinum status. This stay is different. My room is right next to the elevator and you literally hear the old elevator operating every 30 seconds like a train going through your back yard all night long. I have not been able to fall asleep for 2 days. I called to try and switch the room and they said they are fully booked however I can still find a room to book online for the length of my stay at the hotel. They did let me know they will try and find another room for me if someone decides to leave early. I appreciate this is a busy time during a conference and I hate complaining but the room I am in should not be a room that people sleep in. Think twice before staying here.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: When you check-in make sure the room is not next to elevators
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at The Westin St. Francis San Francisco on Union Square
Responded 2 weeks ago
Dear mtayara1, Thank you for your loyalty in staying at the Westin St. Francis, and Marriott properties. As you know from your previous visits, providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of this during your recent stay. We regret that our Front Desk Team failed to provide you all options for a room change for the remainder of your stay. We certainly hope we have the opportunity to welcome you back in the near future to extend the level of service we have historically provided to you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynn L wrote a review Sep 2022
Boulder, Colorado31 contributions15 helpful votes
Westin St Francis has a set of rooms that face inward. They are loud, smell and face out to a brick wall. Signing up through a conference led to this room-I had no idea it would be like this. I am in day 1 of 4 nights here - just an awful hotel experience. I couldn’t advise staying here.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Just avoid the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Owner at The Westin St. Francis San Francisco on Union Square
Responded 2 weeks ago
Dear 848lynnl, As you are still in house as our guest, a Manager will be in contact with you shortly to assist you. As the lowest of our tiered rooms, many of our Traditional Queen rooms are inward facing, however, they should be free of noise as they are meant to provide privacy from external disruption, and none of our rooms at The Westin St. Francis should have an odor. Thank you for providing your feedback so we may address your concerns right away. We hope that you enjoy the remainder of your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$220 - US$400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin st. francis hotel san francisco, westin st francis, westin san francisco, westin hotel san francisco, san francisco westin
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square
NUMBER OF ROOMS
1195
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Frequently Asked Questions about The Westin St. Francis San Francisco on Union Square
Which popular attractions are close to The Westin St. Francis San Francisco on Union Square?
Nearby attractions include The Escape Game San Francisco (0.5 km), Marrakech Magic Theater (0.4 km), and San Francisco Urban Adventures (0.4 km).
What are some of the property amenities at The Westin St. Francis San Francisco on Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin St. Francis San Francisco on Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin St. Francis San Francisco on Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin St. Francis San Francisco on Union Square?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin St. Francis San Francisco on Union Square?
Conveniently located restaurants include Lapisara Eatery, Tacorea, and Fino Bar & Ristorante.
Are there opportunities to exercise at The Westin St. Francis San Francisco on Union Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Westin St. Francis San Francisco on Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin St. Francis San Francisco on Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin St. Francis San Francisco on Union Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.