Hello Readers I was over charged $50 per night on my last stay at the St Francis. Multiple calls to Marriott could not solve this problem. BEWARE GUESTS that you are going to overpay. I do not recommend this hotel and suggest you look elsewhere.
gorgeous rooms as expected with westin. customer service was fantastic (even as we get back to traveling after the pandemic). westin st francis is walking distance (or a short uber ride) from everywhere you want to visit in san francisco. our new fav hotel in san francisco.
We’ve stayed here before but this time, we came into the City to attend a San Francisco Giants/LA Dodger game at Oracle Park. The staff was pleasant, the hotel is still charming and nice and our room was very nice with a view of Union Square. It is close to all sorts of shopping, Chinatown and Restaurants. You can take public transportation or Uber it to Oracle Park but we landed up walking an easy and interesting 1 1/2 miles miles there with no problems with anything and that includes the very big homeless population that is all over the City. The hotel restaurant Cafe Rito is overrated and expensive and is self serve. It just doesn’t seem right to grab a pricey bottle of wine out of the fridge and take it to your table cafeteria style. The bar is OK but we suggest you find another place to dine because there are many right place right outside the door. This is a fantastic Union Square location.…
You can tell this is an old hotel as it has grandeur and presence. Check in was quick and we was given complimentary bottles of water. The room was comfortable and clean with a safe, hairdryer, iron , fridge and coffee making facilities. I was moaning as there was no electric sockets next to the beds for phone charging. The next day I discovered that the bedside cabinet draw is not a draw. If you push on it a flap opens and there is an array of sockets and USB sockets. I would suggest the hotel makes this a bit more obvious. There is a cafe in the lobby which we used a couple of times after a long day out sightseeing. It is more expensive than a non hotel cafe as is the norm so use the Walgreens nearby to get your water and snacks. The hotel is situated in Union Sq which is an attractive area and has a coffee shop and seating outside. However, it is full of homeless people who seem to have made it their home sadly. They never bothered us but it was sad to see. The area is home to high end stores and mainstream stores for shopping. You can catch the cable car from across the street from the hotel but we had to be shown where as it is not marked and is literally a small concrete island in the middle of the road. Taxis often queue outside the hotel which is handy. You are some distance from Fisherman’s Wharf but the cable car takes you there. On leaving we was able to store our luggage safely with the concierge while we went out for the day before our flight.…
Despite a multitude of mechanical and plumbing problems, not to mention overall issues with cleanliness, Front Desk agent "Emily" was extremely rude and condescending. I worked at a front desk before I realized I was just not right for the job and found something better suited to my personality (despite being receiving numerous accolades and zero complaints in two years). I suggest Westin should invest in better talent.
Truly beautiful lobby, with great bar options. Had a strange issue with the room type, but once that was worked out I was moved to a truly stunning suite with city views. Bathrooms were exceptional, bedding was the usual Westin setup—but still just a little extra comfy somehow. Looking forward to visiting again soon.
I booked this hotel primarily for the location as it's right in the heart of Union Square which makes it a great location from which to travel to different places to. We were kindly upgraded to a Tower Room upon arrival and it was really large and had a great view of the Square. The lobby of the hotel was bustling with many people and the elevators were very frustrating and it took forever for one to arrive. Though it wasn't too bad a stay, I wouldn't stay here again.
The formerly great St Francis! What happened to this landmark hotel?! The lobby no longer has a place to sit down, the bar is closed until evening, the restaurant is open only for breakfast, the lobby bar near check-in is a coffee bar and microwave food stop with outrageous prices, the shops are closed and empty, room service is breakfast only. We paid a ton to stay in our favorite hotel but it no longer exists at this property. Shame on Marriott for a mediocre, has been experience. Oh and make sure you enjoy waiting in line to get your one bottle of water a day from the front desk!!! Shameful! After 40 years of staying here we will not return!
I have stayed here many times before with no issues. I am a pretty loyal Marriott customer with a lifetime platinum status. This stay is different. My room is right next to the elevator and you literally hear the old elevator operating every 30 seconds like a train going through your back yard all night long. I have not been able to fall asleep for 2 days. I called to try and switch the room and they said they are fully booked however I can still find a room to book online for the length of my stay at the hotel. They did let me know they will try and find another room for me if someone decides to leave early. I appreciate this is a busy time during a conference and I hate complaining but the room I am in should not be a room that people sleep in. Think twice before staying here.
Westin St Francis has a set of rooms that face inward. They are loud, smell and face out to a brick wall. Signing up through a conference led to this room-I had no idea it would be like this. I am in day 1 of 4 nights here - just an awful hotel experience. I couldn’t advise staying here.