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The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
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5,160 Reviews from our TripAdvisor Community

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Showing 4,694: English reviews
Corvallis, Oregon
Reviewed yesterday NEWvia mobile

I booked and paid for one of their higher-end rooms for three nights. My flight was cancelled so I called them as I was leaving the terminal. They refused any refund on the three nights. I can understand not refunding on the night of, but really, all three nights? This was December 15-17, the height of the holiday season. Now...

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Helpful?
Thank mjp1936
Sacramento, California
Reviewed 3 days ago NEW

We enjoyed staying at the St. Francis. It's an elegant older hotel and, of course, being right on Union Square, it's a fantastic location for sight-seeing, shopping, the theatre and great restaurants. The staff is helpful and courteous. The lobby is truly a people-watching spot. The room was spacious and comfortable - love the high ceilings and moldings. Great stay!

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Thank Janet D
Buenos Aires, Argentina
Reviewed 4 days ago NEWvia mobile

- Just amazing, the rooms are heavenly comfort: beds, bathroom, a working place, everything really really spaced and comfortable. - The meetings rooms are in a really global scale, also comfortable for massive events. - The room service just perfect. - The hotel is spotted in the best place area of San Francisco, near of all key places to visit...

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Helpful?
Thank Facu R
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis! There is no better feeling than knowing our guests enjoyed their time with us! We are very glad you enjoyed our Westin Heavenly Beds! We look forward to welcoming you back again soon, be well. Be Well, Randy Zupanski General Manager

San Jose, California
Reviewed 4 days ago NEW

I love this hotel. The lobby is always beautiful when I arrive and the staff is courteous. I love that it's centrally located so I can walk to great shopping or a quick walk or uber to dinner. I really love the views from my room and the beds are very comfortable and I'm tall. The Westin is always my...

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Helpful?
Thank marnwine
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for taking the time to share your kind compliments of your recent stay with us. I am pleased to learn you found your guest room clean and comfortable and our staff to be kind and helpful! We very much look forward to welcoming you back again soon! Be Well, Randy Zupanski...

A TripAdvisor Member
2 reviews
Reviewed 5 days ago NEWvia mobile

This historic hotel has a beautiful lobby, nice rooms and comfortable beds. Upon our early arrival we expected to wait until check-in which was 3pm but to our surprise the gentleman at the front desk gave us a room. The city is bustling during this time of year day and night with so many people and entertainment going on every...

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Thank A TripAdvisor Member
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis! There is no better feeling than knowing our guests enjoyed their time with us especially during such a special occasion! We look forward to welcoming you back again soon, be well. Be Well, Randy Zupanski General Manager

India
Reviewed 5 days ago NEW

This place lives up to the expectations one has of it. We arrived early for our check in, but were accommodated early by a helpful receptionist. We had selected a larger room on a higher floor and it was worth it! The hotel is clean and modern and the room amenities are awesome - just what you would expect from...

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Thank ZedIndia
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis on Union Square and for sharing your experience with us. I am thrilled to know that you had a wonderful stay with us and we look forward to welcoming you back soon! Be Well, Randy Zupanski General Manager

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

It's extremely rare I write a review but I have had exceptional customer service while staying at this hotel on a business trip.In particular for making my stay memorable is thanks to Mary Hoover.She is a dedicated brand embasador for Westin and is a credit to this hotel and the Westin chain.For this reason you will always be my hotel...

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Helpful?
Thank Itchyfeet909
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for the great review and for sharing your wonderful experience at The Westin St. Francis. Your feedback is important to us and I will be sure to share your kind words with Mary. We look forward to seeing you again soon! Be Well, Randy Zupanski General Manager

Reviewed 1 week ago

Overall, the stay was ok but the hotel is quiet old. My bathroom has a large chip on the sink where the marble fell away and the toilet seat is very old and had clear chips on the surface. The room was clean otherwise. The walls are fairly thin and could hear neighbors talking, etc. Came here for a business...

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Thank Cindy G
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for sharing your feedback. We have looked into this situation and would be more than happy to further discuss the issue if you would like to private message us at Randy.Zupanski@Westin.com Be Well, Randy Zupanski General Manager

Freehold, New Jersey
Reviewed 1 week ago

Stay in the tower not the old wing referred to as the "landmark building" Check your room size in the torwer it's about 450 sq. Ft. in the Landmark it's Could be as small as 190 sq ft. The lobbyis very comfortable and the location is great for sightseeing and shopping. The staff is very friendly and proffesional.

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Thank Olds56
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for staying with us and for your review. I am happy to hear you enjoyed your stay with us and found our location great for shopping. We hope you stay with us again soon. Be Well, Randy Zupanski General Manager

Beirut, Lebanon
Reviewed 1 week ago

It was my first visit to San Fran, and we decided to stay at this hotel. The location is perfect. Everything is close by, from shopping to restaurants, to the tram, I mean everything. The rooms are very spacious, clean and beautiful. Would definitely stay at this hotel for my next visit.

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Thank jojabr
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for taking the time to share your experience with us! I am very happy that you were able to enjoy the hotel as well as all of the nearby restaurants and local attractions! We look forward to having you stay with us soon! Be Well, Randy Zupanski General Manager

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Region: United States > California > San Francisco > Union Square
Price Range: €201 - €705 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets, Starwood, Priceline and Jetsetter so you can book your The Westin St. Francis San Francisco on Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#43 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#57 Green Hotel in San Francisco
#61 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Westin St. Francis San Francisco on Union Square staff and other travellers.
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Questions? Get answers from The Westin St. Francis San Francisco on Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always ask for a higher before because I thoroughly enjoy the city views”
 of 5 bubbles marnwine, 18 Jan 2017 | Read review
“select a large room on a higher floor”
 of 5 bubbles ZedIndia, 17 Jan 2017 | Read review
“Stay away from the old section .”
 of 5 bubbles Olds56, 15 Jan 2017 | Read review
“Stay in the new wing as the Landmark wing is VERY tired and dated”
 of 5 bubbles lucya82, 9 Jan 2017 | Read review
“City experience, I would go with higher floor for optimal visibility!”
 of 5 bubbles ashdee1230, 6 Jan 2017 | Read review
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