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JW Marriott San Francisco Union Square

Booking.comUS$302*
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Certificate of Excellence
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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1,763 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott San Francisco Union Square
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Showing 1,618: English reviews
Santa Cruz, California
Reviewed 20 August 2014

Yes, it can be noisy at night with street sounds filtering up even to the 16th floor. The beds are quite comfortable. There was a separate tub and shower with a generously sized bathroom. Coffee service was in the room (something we are no longer finding and greatly appreciated). Our highlight was sitting in the lounge area with a glass...

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Helpful?
1Thank JeriLG
Ottawa, Canada
Reviewed 19 August 2014

Well-located near union Square, it is an imposing building. We had a junior suite, corner room with views extending out to the Bay. check-in and welcome was excellent. They have truly hospitable staff. I am allergic to feathers and they graciously "de-feathered" my room, which made it a much better stay for me. Once the feather pillow-top was removed, the...

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Helpful?
1Thank peachesmesley
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear PeachesMesley, Thank you for taking the time to share your thoughts regarding our hotel. We appreciate you bringing it to our attention. We will share your message appropriately within the leadership team. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088

Yorba Linda, California
Reviewed 19 August 2014

I've been a Marriott Gold Loyalty member for years now, so when my fiancée told me I should book with a different brand because it would be nicer & cheaper I politely considered and then convinced him that he must be wrong....but sometimes he's right. At over $500/night, I was extremely disappointed for what it was, which was in essence,...

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Helpful?
1Thank robinl887
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Robin L, Thank you for taking the time to share your thoughts about our hotel. We appreciate you bringing it to our attention. We will share your message appropriately with the leadership team. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088

Mount Laurel, nj
Reviewed 19 August 2014

The JW in San Fran was ok. But that is the problem. It was just OK and from a JW I expect much better than OK. Although there were door men, no one ever held the door. I would say 75% of the time we had to open it ourselves. The SHOWER was so tiny I could not even turn...

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1Thank Helaina S
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Helaina S, Thank you for taking the time to share your thoughts about our hotel. We appreciate you bringing it to our attention. We will share your message appropriately with the leadership team. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088

Reviewed 19 August 2014

The JW Marriott near Union Square in San Francisco is one of my favorite hotels in SF. I have stayed there several times in the past year for business and appreciate the friendly staff and the nice rooms. The top 3 things that makes this hotel great: 1. Nice rooms with separate shower and bathtub in the bathroom. 2. Good...

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1Thank jespermc
Portales, New Mexico, United States
Reviewed 16 August 2014

Got in from an all night flight which left us wanting come thing to eat and eventually a bed. We arrived around10pm and the lobby was crowded and noisy. It has the open terraces on the inside which concerned us because of the noise, but the room was very nice and amazingly quiet....except for the hoodlums hanging around the nightclub...

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1Thank peterNMdds
West Sussex
Reviewed 15 August 2014

Having recently visited the JW in Bangkok and finding the room really comfortable and well equipped for the long haul traveller just off a flight, I imagined that the same would be true across the world. Wrong! The room in San Francisco was noisy, tired and dated and the noise from the street (even 20 floors up) is because the...

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Helpful?
1Thank Luxuryhound
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Luxuryhound, Thank you for taking the time to share your overall experience with our hotel. We value your input and it will be discussed further. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088

Guayaquil, Ecuador
Reviewed 15 August 2014

After staying at the hotel for the first days of april. my ipad got stolen at the hotel room. I sincerely was expecting more consideration from the hotel. Cause I had been calling to the hotel, back at my hometown in Ecuador. And I still haven got any response. After spending more than a 1000 dollars at the hotel. I...

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Helpful?
1Thank paula b
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Paula, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I would like to discuss this further. Feel free to contact me at your earliest convenience. Sincerely, NASSER MOBARAK Direct of Hotel Operations JW Marriott San Francisco nasser.mobarak@marriott.com 4159292088

Chaguanas, Trinidad
Reviewed 14 August 2014

This hotel is architecturally distinctive with its myriad floors and pristine structural details. The staff are courteous and helpful and always willing to give advice on the best places to eat and shop. The rooms are quite spacious as well. The location of the hotel lends itself to a very central place for shopping, dining, sightseeing tours and just about...

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1Thank Chestnutblack
Reviewed 10 August 2014 via mobile

First stay at JW and it was overall great. Attentive and friendly staff. The hotel is in a great location, the beds were comfy. The shower could have been a bit larger or at least a shower head with better pressure but I would stay here again. Breakfast buffet was great. Over priced but that's normal at a fine hotel....

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Helpful?
1Thank Jns0010

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11/06/2017 12/06/2017
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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason St, San Francisco, CA 94102-1226 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: €220 - €554 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#38 Luxury Hotel in San Francisco
#38 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor had good city views.”
300stevem, 20 May 2017 | Read review
“Ask for a high floor, city view.”
782wesleym, 16 May 2017 | Read review
“Ask for a room furthest away from renovations”
911lindsayw, 15 May 2017 | Read review
“Ask with the remodeling will end. Definitely get a room as far away as the construction as possible. Be sure the bed has been updated”
drrbooher, 9 May 2017 | Read review
“Only stay in a renovated room and get ready for views of roof tops”
DCA1972, 9 May 2017 | Read review
5 of 5
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US$302* /night
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Prices are for 1 room, 2 adults
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