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JW Marriott San Francisco Union Square

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1,694 Reviews from our TripAdvisor Community

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Showing 1,554: English reviews
dallas
Reviewed 1 week ago NEWvia mobile

I just went to JW for lunch while attending a conference. I walked up to sit at the bar for a quick lunch. I was informed that I had to buy a minimum of $100 in food and beverage to sit at the bar. Way to take care of your loyal guests... guess how many were at the bar -...

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Helpful?
Thank BrianHighley
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Afternoon Brian, Thank you for your feedback. We do apologize for the surge in prices happening this week. We have one of the largest conventions happening in our hotel; thus, our prices are set at a fixed rate for this special event. Our regular prices will be implemented after the conference is over next week. Once again, thank you...

Newcastle, Australia
Reviewed 1 week ago via mobile

The hotel is situated in a good spot in union Square . It is a bit tired looking now and good do with a bit of an upgrade. The hotel staff were really great could not be faulted . Cheerful and attentive to your every need. Beds are really comfortable and rooms are a good size don't particularly like showering...

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Helpful?
Thank PhilWG
Philadelphia, Pennsylvania
Reviewed 1 week ago

I booked a stay using points and was treated to a room upgrade to a junior suite. Whilst the room wasn't ready at my arrival, the lobby staff did all it could to make my brief wait as enjoyable as possible. The lobby is rather stately and offers no end of entertainment from food, drink, or people watching. Room features...

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Helpful?
Thank travelentuziast
Miami, Florida
Reviewed 1 week ago

Forbes ranked this hotel one of the best in the world? Because they have a lot of polished brass? Because it has an elegant lobby? I really don't understand it. Let me say it is a nice hotel but not really a top quality JW. Why? First of all the bathrooms are beautiful but not practical. A British phone booth...

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Helpful?
Thank famhand
Eastvale, California
Reviewed 1 week ago

When I booked this hotel,I have very high expectations since its a JW Marriott. We've stayed at different JW and Marriott hotels around the world and we've always had a pleasant experience. This was a very different one! We pulled in to the property at 2 am on the 27th December. The moment I got out of the car, I...

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Helpful?
Thank WanderingSamurai1723
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

WanderingSamurai1723, Thank you for taking the time to submit your feedback in regards to your recent stay with us. I would like to extend my apologies for the challenges you experienced throughout your stay. We are always striving to provide exceptional hotel experiences, so it is so disappointing to hear we have fallen short of our goal during your stay....

White Plains, New York
Reviewed 1 week ago

The front desk is terrible and in particular the manager Jacob. He is incompetent and very nasty. Not only did he not know how to do his job, he screamed at me and my 17 year old son. He was vulgar and a complete jerk to us. In addition, he very poorly represents the Marriot brand and is a disgrace....

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3Thank dennisyankees
Philadelphia, Pennsylvania
Reviewed 2 weeks ago via mobile

I stayed here for 6 nights over the Christmas holiday period and I loved every minute of it. I'd definitely return. The hotel is 5 min walk from Union Square and all the major shopping amenities and restaurants and also the Powel st Trolley line and Powell BART station. So getting around to all the favourite locations is easy. There...

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Helpful?
2Thank yauch29
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear yauch29, Happy New Year! Thank you very much for taking the time to share about your great stay with us. We are delighted to hear that you had a wonderful time. We have a great location, especially during the Holidays and are glad that you got to take advantage of it. We are also glad to hear that you...

Laguna Niguel, California
Reviewed 2 weeks ago

First time at the property. Had an early check in. The staff was very welcoming from the valet parking, doormen and front desk staff, top notch. Our room was spacious and with a nice view. The hotel location is close to all our favorite shops and eateries.

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Helpful?
Thank jbrown714
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear jbrown714, Happy New Year! We are thrilled that you enjoyed our staff service in every department. We are also excited to pass on your kind comments to our staff. We are happy to hear that you enjoyed your room, view and our incredible location. Thank you for taking the time to share with us about your stay. Kind regards,...

Tempe, Arizona
Reviewed 2 weeks ago

We were very pleased with the outstanding service and great location offered by this JW Marriott. Tiffany at front desk was wonderful answering all our questions with her vast knowledge and cheery attitude. We felt welcome and respected. The location is central to all activities and any direction in SF one wants to go.

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Helpful?
Thank Travel21st
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear Travel21st, Happy New Year! Thank you very much for taking the time to share your delightful comments. We will be happy to pass them on to Tiffany, and we are so happy that she made your stay wonderful and comfortable. We are also glad that you got to enjoy our incredible location near Union Square. Thank you again and...

Reviewed 2 weeks ago via mobile

Business traveler 24-27th Dec Location very good. Very close to Union Square. However, the services were not that great! 1. The fridge for the room was missing. I had to request in order to get one... 2. I requested to print my flight details,2 pages, and I was told that the reception cannot do it. I had to go tithe...

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Helpful?
Thank Christos P
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Christos P, Thank you for taking the time to submit your feedback in regards to your recent stay with us. Our sincerest apologies for the challenges you experienced during your stay! I will personally be following up with the appropriate departments to ensure these are isolated issues that will be corrected moving forward. I can certainly understand your frustrations, and...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason St, San Francisco, CA 94102-1226 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: €214 - €539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#37 Luxury Hotel in San Francisco
#38 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have phone booth showers :-((”
 of 5 bubbles famhand, 5 Jan 2017 | Read review
“Select a corner room with views in two directions”
 of 5 bubbles Travel21st, 30 Dec 2016 | Read review
“Get a room on a higher floor.”
 of 5 bubbles needtotravel, 19 Dec 2016 | Read review
“Ask for a city view”
 of 5 bubbles lindadrew13, 14 Dec 2016 | Read review
“very high floor”
 of 5 bubbles Bross24, 30 Nov 2016 | Read review
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