The hotel has paid valet parking only and yes it is pricy, but this is to be expected. So when I arrived on a Saturday afternoon, the singular valet port was full and I was waiting on the street to pull in, yes it was busy, but please hire more staff, it was chaos and the hotel should hire more staff in this influx situation. For any other hotel I would not make such a comment, but this being a 5 star hotel at this price range ($$$$) and the parking that cost $$$$, yes I expect more. No bell hop to help, everything was all self served, for the price there’s at least an expectation for an offer. There were 4 check in staffs and lots more guests waiting in a pseudo line to check in. I understand that you want to have a high end experience for the guests and makes the high paying clients feels that they are not in line like a cattle. But please put some markings on the floor not just a big not just big carpet on the check in floor. Having a line full of 6 guest groups waiting to check in for a 5 stars hotel is not ok. Either that or make the experience less anxious by having some sort of line. The room, it is clean, but rather small and old. Fixtures in the bathroom, for instance the towel holder are starting to fall apart. 5 stars hotel, there’s a expectation and it was not really met well. Restaurant on site, the hosting staff can be a bit nicer at Laurel court. The bar staffs are great. …
Unfortunately what used to be one of the finest hotels in San Francisco has absolutely failed to make any upgrades in the past few years. It’s old, tired, and although the staff is trying their best, the owners have FAILED to keep this hotel in the state it deserves. It’s very sad but hopefully they will turn it around. In the meantime, stay elsewhere. The afternoon tea service has turned into a fiasco with them just bringing everything all at once which is not a proper afternoon tea.
Total fiasco in my opinion. Number of issues from start to finish. Worst was a dog in room next door had been left on its own so barking constantly day and night! Asked to speak to the General Manager”Marcus” who couldn’t even be bothered to give us the time of day!
We stayed for two nights in August. We had connecting rooms and were happy that the Fairmont could accommodate that request as we were traveling with children. However our rooms did not have any type of good view. We overlooked another hotel. So I am assuming there is a better area of the hotel. We found housekeeping, front desk and valet and bell hops all to be helpful. We did think the service in the main dining was lacking. I am sure it is related to staffing. There is a significant hill to get to the hotel as in truly quick and steep. I don’t think we would stay here again as we don’t have any type of Fairmont affiliation and it was okay but not great.
I stayed at Fairmont San Francisco for 4 nights in early August for vacation with my family. Very classic hotel with deep heritage and the building is designated as a historical landmark of the city. It is a symbolic hotel which has hosted numerous historical events and global leaders. The location is several hundred meters from Union Square, the heart of shopping and dining in downtown San Francisco. Nob Hill is one of the highest places in San Francisco in terms of elevation (based on my quick assumption) and the home to old historic buildings such as Grace Cathedral and Intercontinental Mark Hills. Location is superb, close to city centers, but maintaining a serene atmosphere with views of San Francisco Bay. I stayed at the new Tower building in a room commanding nice views of the downtown including the tallest skyscrapers such as Salesforce Tower. The room also has views of the roof garden which I think is the crown jewel of the hotel property with a classic fountain and a classic garden where guests can sit on the benches for a glass of cocktail. Room was spacious and beds were compfy. The only downside of the property is that in case guests are to walk back to the hotel from a visit to downtown / Union Square, walking up the steep hill for the last 100 meters requires quite a bit of strengths and efforts. Nob Hill sure is one of the steepest hills inside a city center I have experienced and maybe the reason why cable cars became the main measure of transportation of the city. I already miss the experience at Fairmony and wish to go back in the neat future.…
My family and I had a wonderful stay at the Fairmont San Francisco. The staff were all very attentive and friendly. Check in was smooth and simple.We received good tips from the bell staff. The hotel was well maintained and clean. Housekeeping staff always greeted us with a smile and kept our space very tidy and clean. Our room was very roomy and comfortable. Location was perfect. Nob Hill was very picturesque and safe. An easy 5 min walk to Chinatown and Union Square and an easy 20 min walk to Fisherman’s wharf. Overall, we had a wonderful stay and would highly recommend this hotel. I will definitely be staying here again on our next visit to San Fran.
Great service from reception to bell hop to housekeeping. Hotel has been restored with care and quality. Room was beautiful, comfortable, spacious, and quiet. Loved the high ceilings and details throughout including the room. Location is great - clean and safe. Breakfast dining room is grand. Food was very good. This will be my go-to for SF now.
The warm feeling of welcome enhances your desire to stay more and experience the best this hotel can offer.. The front desk made an effort to accomodate us last minute check in and did an excellent job in checking us in a very comfortable room. The food was great and excellent customer service.
We had an amazing weekend stay at Fairmont San Francisco. This iconic hotel has a lot of history dated back during the California gold rush. It’s a luxury pet friendly hotel conveniently located in upscale Nob Hill which has the best view of the San Francisco Bay. The staff was friendly and service was impeccable. We stayed with our puppy Maple at the Bay View Room on the 16th floor with a breathtaking view of Alcatraz and Coit Tower. The room was spacious and comfortably quiet. It’s beautifully decorated with classic furnishings. The room amenities include a work desk, a bathroom with European style soaking tub and separate shower. Property houses the famous Tonga Room & Hurricane Bar which is an institution in San Francisco which opened in 1945. We had a great time watching the band called " The Island Groove". There’s also another restaurant at the lobby called Laurel Court which serves breakfast, lunch and dinner, food was delicious! The weather was beautiful during our recent stay and we hung out a lot at the garden courtyard which is a cozy outdoor space perfect for relaxation, and has some grassy area where you can walk your fur baby. We loved everything about the hotel, including the elegant lobby, comfortable bed, food, restaurants and spectacular San Francisco Bay. I highly recommend that you stay at the Fairmont if you’re visiting San Francisco. If you are interested in staying at a world-class hotel, this four-star hotel is top on the list. It includes luxurious amenities, excellent customer service and fabulous decor.…
Every time I visit SF, I choose this hotel. That’s all I really need to say. They staff are amazing and really try to help you best they can. Food at the restaurant in the lobby is great. Rooms are spotless, quiet, and spacious. And the Tonga room is next level amazing!