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The Donatello

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The Donatello
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2,500 Reviews from our TripAdvisor Community

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Showing 2,129: English reviews
Yorba Linda, California
Reviewed 3 weeks ago

We spent a week at the Donatello and were very happy we had chosen this establishment. We found the location perfect for everything we wanted to do, theaters, restaurants, major department stores, you couldn't ask for more. Purchase a pass for a tour bus and when all alround, across the Golden Gate and to Fishermans Wharf. The staff ar The...

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Helpful?
1Thank Tom W
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Tom W, Thank you for taking the time to write your wonderful review, and we are grateful you chose the Donatello and enjoyed your stay with us! We truly appreciate the kind words toward our staff, who loves to take care of our guests. Thank you for considering us on your next visit to San Francisco, we hope to...

Northern CA
Reviewed 4 weeks ago

We wanted to meet family members who were in San Francisco for a conference. However, their hotel was sold out. All nearby hotels were either sold out or overpriced due to the conference. I remembered that Shell Vacations, now under the Wyndam umbrella had the Donatello Hotel in their portfolio. I was able to secure the necessary three nights. We...

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Helpful?
1Thank patsyannie
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you very much for your lengthy, honest and helpful review! We appreciate that you noticed all these small details as we love to ensure a perfect stay. Our location is convenient and provides easy access to restaurants, shopping, and theaters. Again, thank you for choosing the Donatello, if there is anything we can do to personalize your...

Reviewed 4 weeks ago via mobile

Really nice hotel. Central for all attractions, close to the BART and good area. Staff are really friendly and helpful and the hotel is really clean and fresh. Really enjoyed our stay here and added to the stay in San Francisco.

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Helpful?
1Thank Andrew M
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Andrew M, Thank you for choosing the Donatello. We appreciate you taking the time to write this wonderful review of yours! Our staff and location are two of the many reasons we have travelers returning to the hotel. Our housekeeping staff works very hard to keep our facilities clean and fresh for our guests. We look forward to welcoming...

Reviewed 22 January 2017

Large rooms, friendly and very serviceminded staff. Perfect location, rented bikes just nearby. Parked our car in the garage. Didn't try the breakfast. Tried the restaurant, it was overpriced, and food was good enough. But great with a restaurant in the same building.

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Helpful?
Thank Linda H
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Linda, Thank you for choosing The Donatello. We are glad to read that you enjoyed our spacious rooms, central location, and especially that you found our helpful and friendly staff to your satisfaction. We appreciate the lovely review and look forward to hosting you the next time your in San Francisco! Warm Regards, Efrain Zarate

Sydney
Reviewed 19 January 2017

Room was lovely, warm and well made up. Just not enough lighting, always dim even with the lights on. TV in the bathroom mirror was good for a giggle. Rooftop coffee and tea was very welcome. Being points members we received extra treats.

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Helpful?
1Thank melsmac1
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for the taking the time to write a lovely review. We are glad to read that you had an excellent stay and found our club level and amenities to your satisfaction. Again, we thank you for being our guest and hope to see you on your next trip to San Francisco! Sincerely, Efrain Zarate

Islamabad, Pakistan
Reviewed 14 January 2017

The hotel is just a stone-throw distance from Union Square and surrounded by countless eating options. Check-in and check out were swift. Though we "naively" got "trapped" for the "notorious" presentation but honestly speaking it was not bad. An hour of presentation with a free breakfast for me and wife and a 75$ Amex card while our teenager daughter got...

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Helpful?
1Thank Dr_Babar_Khan
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for taking the time to share your experience at the Donatello. We are glad that had an enjoyable stay, and found our location to be convenient and our helpful staff to your satisfaction. We appreciate the lovely review and we hope to see you again on your next trip to San Francisco! Sincerely, Efrain Zarate

Reviewed 9 January 2017

excellent location, 2 blocks from union square. Room big and nice. My room had a small kitchen with microwave, which helped a lot! Shower not so good... the only thing that makes my review not be "Excellent" Concierge very regardful We spent one night at hotel bar with live music + bottle of wine - very pleasant

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Helpful?
Thank Katia H
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear, Traveler, Thank you for sharing your experience at the Donatello. We are glad to read that your stay was pleasant and you had a wonderful time. The kitchenette is a nice amenity that most guest find very useful. We appreciate the lovely review and we hope to see you again on your next trip to San Francisco! Sincerely, Efrain...

Pearl River, Louisiana, United States
Reviewed 4 January 2017

A very nice older property. Scheduled for a rehab in 2018. Very convenient to shopping, eateries and the Pier. A little noisy at night from all the street activity but not too much if you're tired from all the daytime running around.

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Helpful?
Thank Curtis O
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Curtis, Thank you very much for being our guests. We are glad that you enjoyed our convenient location which is ideal for shopping, dining, and seeing a play or musical. We appreciate the lovely review and we hope to see you again on your next trip to San Fransisco! Sincerely, Efrain Zarate

Cincinnati OH
Reviewed 3 January 2017

As part of a timeshare property, you are offered to sit through a "breakfast presentation" where they pitch their timeshare program. I've never been to one of these presentations before, so I thought I'd go ahead and do it. My impression was that they could have done a better job at trying to win my business. The breakfast offered was...

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Helpful?
1Thank 1BigDaddy1
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for taking the time in sharing your experience at the Donatello. We are glad to read that you had a good stay and that you found our convenient location, spacious rooms, and kitchenette to your satisfaction. We are a Timeshare company and we do invite all guests to ask if they would be interested in Vacation...

Monterey, CA
Reviewed 1 January 2017

Lovely place, great location and spacious rooms... my favorite place to stay in San Francisco. About one block west of Union Square and just outside of Tenderloin, I stay here multiple times each year and enjoy it each time. Do note however that San Francisco's problem with street people is huge and is not improving. As a result, it is...

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Helpful?
2Thank Traveljunkie26
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for choosing the Donatello once again to make your visit to San Francisco a comfortable one. Were happy to hear that you enjoyed your time here, and were looking forward to hosting you again the next time you’re in town. Sincerely, Efrain Zarate

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
Official Description (provided by the hotel)
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 

Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Region: United States > California > San Francisco > Union Square
Price Range: €225 - €366 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Donatello staff and other travellers.
53 questions
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Questions? Get answers from The Donatello staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are most likely less noisy”
  • Fairly sized room
  • Nice spacious room
  • The minimum you need in a kitchenette - working fridge, silverware
  • Large room, king size bed and sofabed
  • Room features small desk, DVD reader
  • Sofabed
  • Nice spacious room
 of 5 bubbles Vezich, 26 Feb 2017 | Read review
“We don't like rooms on Post St. side. We prefer back rooms for less noise.”
 of 5 bubbles fmiller100, 13 Feb 2017 | Read review
“Ask for a quiet room”
 of 5 bubbles patsyannie, 28 Jan 2017 | Read review
“Higher floors would be quiter.”
 of 5 bubbles Dr_Babar_Khan, 14 Jan 2017 | Read review
“ask for a room on high floors ... very noisy in neighborhood”
 of 5 bubbles 370katiah, 9 Jan 2017 | Read review
5 of 5