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Holiday Inn San Francisco Golden Gateway

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1,770 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn San Francisco Golden Gateway
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Showing 1,372: English reviews
Hastings, United Kingdom
Reviewed 8 May 2014

As this was our very first trip to America, we were quite worried! We needn't have been! We had a lovely big room on the 18th floor. The panoramic windows make it very bright. The beds were so comfortable, also a lovely bathroom. The barman in the lounge bar was so friendly and gave us lots of good tips on...

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Helpful?
4Thank jax002
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

What a fantastic experience! Thank you for taking the time to write about it. I can’t wait to tell the bartender and concierge about your thoughts.

Stockholm, Sweden
Reviewed 7 May 2014

Got a good price for a weekend stay including breakfast. Check-in was quick, although the reception area was always crammed with people. Got a renovated room on the 25th floor with nice views to the west. The room was a bit small, had two queen beds, a long desk along the panoramic windows, flatscreen tv, old noisy AC and a...

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2Thank halvklart
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

I’m glad you enjoyed our newly renovated guest rooms, and how well Housekeeping is caring for them. The reception, restaurant, and common areas will be just as nice in a few short weeks. We couldn’t be more excited about our renovation and the reaction we’re getting from guests. Thank you.

Wellington, New Zealand
Reviewed 4 May 2014

Really great place to stay. Front desk was always friendly and helpful especially when we had a late checkout on our day of departure. Pool was a bonus on really hot days too. The location is really good despite being someway from the major attractions. We got the citywide bus, tram, cable car pass for $30 which was for 7...

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Thank ScottJeff
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

Front Desk service is integral to the overall success of a hotel. Thank you for mentioning how well they served you on your visit. I’m happy that you are also sharing so many great travel tips with other potential guests. We hope to see you again soon.

San Francisco, California
Reviewed 3 May 2014 via mobile

Checked in late afternoon on Fri 2 Msy 2014. Had read the positive reviews on TripAdvisor about how great the customer service is. But upon first hand experience I must say I got the complete opposite customer service. We checked in as part of a tour group. After almost 4 weeks on separate tours and staying at many fine hotels...I...

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Helpful?
Thank acandi123
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

Clearly the initial impression of our hotel is poor. This gives us many issues to address. I will also make sure the Houseman hears about his excellent service. Since your review was written with a few nights left in your stay, I would be most interested in hearing about the reminder of your visit.

Temecula, California, USA
Reviewed 30 April 2014

Check in was a breeze. Room was clean and very comfortable as well as had a great view. Only had one minor problem, bath tub was clogged. However, as soon as we called a tech came out and quickly fixed that. Thanks! Front desk was very polite, cleaning ladies very sweet and on top of things. Thank you!

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Helpful?
Thank Irma D
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

Thank you for such a kind review. It’s especially exciting to hear about prompt and courteous service from multiple departments. We would love to welcome you back.

ontario
Reviewed 27 April 2014

We stayed for 9 days and found the location perfectly situated for sight seeing and shopping. Staff were very good and very helpful when asked for directions or resturant locations. The on site cafe marlette we found to be very good and the staff were exceptional. The rooms were clean and comfortable and housekeeping staff did an exceptional job. We...

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Helpful?
Thank limeyca
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

You mentioned so many great elements of our hotel that I hardly know where to begin. Thank you! Besides the location and nearby restaurants, I am truly thrilled that you were taken care of by so many of our staff. We look forward to taking such good care of you again in the future.

Pittsburgh, Pennsylvania
Reviewed 26 April 2014 via mobile

Clean and comfortable rooms. Located right on the famous cable car line. Staff was kind and helpful. Room service was delivered promptly and was quite tasty as well. Bottom line...it's clean, in a good location, and has good rates. Would recommend. Ask for a room on the higher floors for a good view of the city.

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Thank AshandBill
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

Clean rooms make a big difference. I’m happy that Housekeeping made you feel comfortable and the rates were just right. Value, cleanliness, and friendly staff, what more could you ask for?!

Yorkshire
Reviewed 25 April 2014

The rooms are lovely, and the location quite handy as it is by a cable-car stop and within walking distance of downtown. The disappointing parts are the swimming pool - tiny, and on a cold breezy terrace on the 6th floor, and the gym - again, tiny, in a dingy basement room, with a few bits of ancient equipment and...

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Helpful?
Thank YorkshireGypsygirl
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

You would be right that our pool is not Olympic sized, however it is kept at 82 degrees on a deck overlooking the city. Fortunately, the new fitness room is opening in mid-May. It will open onto the pool deck and will include all new equipment in a substantial space. The restaurant should follow suit a month later. I wish...

Seattle, Washington
Reviewed 24 April 2014

The USP of the hotel is its location - its not in the middle of the noisy downtown, and it is not too off either - you can easily walk down or take the famous San Francisco Cable Car which has a stop almost next to the hotel. There is also a Starbucks right outside. Rooms are also clean and...

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Helpful?
Thank MeghaJain
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

I like clean rooms, but not unhelpful staff. I can’t imagine why it was that you didn’t receive the service you expect. It will certainly be something we address. Housekeeping will be overjoyed that that did well by you. Thank you.

Hong Kong, China
Reviewed 21 April 2014 via mobile

I have heard so many complaints about this hotel being noisy and being a pet hotel my friends said that you could hear dogs barking at night. One of my co-workers didn't even have curtains in his room! And one heard someone playing a flute. Today I'm brave enough to try out this hotel and yes it is noisy. I...

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Helpful?
Thank milesng
Ru P, Manager at Holiday Inn San Francisco Golden Gateway, responded to this review

I was disappointed to hear that your friend couldn’t find the blackout shades. We have 2 sets of curtains in all of our rooms, light sheers in front and dark shades behind on a roller. I am also unhappy with the condition of those A/C units as well. Our renovation has made so many amazing improvements, but the new covers...

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Staying in Nob Hill

Neighbourhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Take a video tour.The Holiday Inn Hotel San Francisco Golden Gateway is located in the center of San Francisco, just steps away from the historic California Cable Car turnaround. Located in lower Nob Hill, the Holiday Inn Hotel San Francisco Golden Gateway is near all major attractions: Golden Gate Bridge, Fisherman's Wharf , a few blocks from Union Square and Chinatown, and the hotel is less than 10 minutes from Moscone Convention Center and a couple blocks north of City Hall/Civic Center. The 26-story, 499 room Holiday Inn Hotel San Francisco Golden Gateway offers fantastic city and bay views. Our tastefully appointed guest rooms begin on the 6th floor of the hotel and all offer flat panel TVs and free wireless Internet access. Cafe' Marlette offers a daily buffet breakfast for quick and easy service, as well as a delicious a la carte menu. Interlude Bar & Grill is a casual bistro and sports bar, with pool tables, and large screen TVs. The Holiday Inn Hotel San Francisco Golden Gateway is the perfect location for business or pleasure in thecity by the bay. ... more   less 

Additional Information about Holiday Inn San Francisco Golden Gateway

Address: 1500 Van Ness Avenue, San Francisco, CA 94109-4606
Region: United States > California > San Francisco > Nob Hill
Price Range: €166 - €342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Francisco Golden Gateway 3.5*
Number of rooms: 499
Reservation Options:
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Also Known As:
Holiday Inn San Francisco Golden Gateway Hotel San Francisco
San Francisco Holiday Inn
Hotel Style:
#77 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn San Francisco Golden Gateway staff and other travellers.
43 questions
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2 months ago
London, United Kingdom
8 months ago
Modesto, California
over a year ago
Minnesnowta

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Questions? Get answers from Holiday Inn San Francisco Golden Gateway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor. Our room was relatively quiet.”
  • Overall room was clean however: before of dirty bathroom light switch
  • After I used one of my Clorox disinfecting wipes
FlyTiger, 23 Apr 2017 | Read review
“The corner room, high up, had a great view, and was beyond the traffic noise of Van Ness.”
TerribleIvan, 21 Apr 2017 | Read review
“Van Ness facing rooms would have the best views.”
Bliss_Blister, 13 Apr 2017 | Read review
“Corner rooms have amazing views”
113jamieh, 13 Apr 2017 | Read review
“Higher floors are quieter. Many elevators to access rooms so, you aren't waiting in long lines.”
preevine, 12 Apr 2017 | Read review
5 of 5