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Hotel Carlton, a Joie de Vivre hotel

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Hotel Carlton, a Joie de Vivre hotel
Hotel Carlton, a Joie de Vivre hotel
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2,579 Reviews from our TripAdvisor Community

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Showing 2,235: English reviews
Reviewed 18 February 2012

This place is awesome! Great price, extremely friendly and helpful staff. Only a short 10 minute walk to union square. Free wine tastings at 5:30. Very nice sized rooms. Don't pay attention to the other whiners who don't like it.

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4Thank Jasonvilly
Alberta, Canada
Reviewed 15 February 2012

We enjoyed our experience at this hotel- the staff was extremely friendly, joking at check-in and came to answer any problems. We wanted to refrigerate something and they brought a fridge to our room. The wine reception at 5:30 was great in meeting other guests. The furniture was a bit dated, but bed and bath clean and comfortable. My only...

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1Thank Venusalberta33
Los Angeles, California
Reviewed 7 February 2012

Let's keep this simple. 1. There is no temperature control in the room. Too cold? they bring you a space heater. Too Warm? turn on the fan or open a window. 2. The tub has the dirt of many uses and no good cleaning. Leaving me to wonder what else hasn't been cleaned properly. 3. Minimal furnishings and table space....

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5Thank Islandeddy
Denver, Colorado
Reviewed 25 January 2012

Carlton Hotel is reasonably priced, older, yet clean and centrally located. The staff are nice and the food in the small restaurant is tasty. It's a less expensive way to visit SF.

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Thank timeaway60
Seattle, Washington
Reviewed 24 January 2012

The hotel is in a decent location, though it is kind of close to the Tenderloin. The rooms were a bit on the small side and had no A/C. I'm sure that's normally not a big problem in San Francisco but I was actually there when it was unseasonably warm so it was slightly annoying. The rooms look a bit...

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8Thank RainyDevil
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I am glad you enjoyed your stay last September at Hotel Carlton and that you were able to experience our Deluxe guestrooms for a portion of the stay. Please accept my apologies regarding your discomfort in the original room you were assigned. Please know we take feedback in this regard very seriously and immediately take steps to ensure that not...

Detroit, Michigan
Reviewed 23 January 2012

Where to begin... 1. GREAT customer service. The people at the front desk were outstanding, helpful, had a great sense of humor and really know the city. For being a small boutique hotel they really offer a lot. 2. Ambience. Every evening there is a cocktail hour where wine is served. The wine was quite good and on one evening...

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Thank luisa1071
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We hope to see you back at Hotel Carlton again soon Luisa! I'm so glad you enjoyed the wine reception, live music in the lobby, the service provided by our staff and our dynamic neighborhood. Thanks for staying with us. Pam

Reviewed 21 January 2012

Sadly I was taken in by the hotel's deceptive description as "boutique hotel with sophisticated interiors" and per- booked 4 nights at the Carlton. On arrival we found it to be a somewhat tatty and worn-out old hotel with more of an ambience of a backpacker's hostel than a smart hotel. The first room we had adjoined another room and...

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5Thank Oscary
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Please allow me to extend my sincere apologies for the noise issues you experienced during your stay. Our urban location is sometimes prone to city noises which can be difficult for some guests to adjust to if they are not used to this type of environment. Should you decide to return to the hotel, please let us know you are...

UK & China
Reviewed 19 January 2012

We stayed here for one night on our arrival to San Francisco. On check in there was 2 guys who were a hilarious crack a minute, they certainly got some of our party with the "voice activated locks!" Check in was funny and very efficient, so top marks there, the location of the hotel is also pretty good, we wandered...

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1Thank funluvin99
North Carolina
Reviewed 19 January 2012

Hotel Carlton is located a short walk from Union Square in downtown SF. An older building with smaller sized rooms, but nice relaxed character. Nice lobby with comfortable couches and a fireplace. Complimentary wine in the lobby in the evening. A cool place to spend a few nights. Staff was great.

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Thank Shivas_8
london
Reviewed 18 January 2012

Worst hotel I ever stayed in bar none. First room they put us in was like a box and had no hallway (ie we were separated from the corridor by only a very thin partition wall.) I then complained and they put us in another room. This was slightly larger but connected to another room via a single door that...

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7Thank bootty5
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I wanted to start by apologizing for the experience you had at Hotel Carlton. I can truly understand the frustration this must have caused you while at the hotel. I would appreciate the opportunity to speak with you on a personal basis about your stay. Please call me at your convenience at 415-292-1180. Warmly, Pam Janusz Managing Director, Hotel Carlton

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 

Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Region: United States > California > San Francisco
Price Range: €154 - €430 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
Reservation Options:
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco
Hotel Style:
#3 Green Hotel in San Francisco
#36 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#51 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Carlton, a Joie de Vivre hotel staff and other travellers.
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Questions? Get answers from Hotel Carlton, a Joie de Vivre hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room towards the back side away from the street.”
 of 5 bubbles C3779ASkellyt, 29 Jan 2017 | Read review
“Great location and service”
 of 5 bubbles ElenaTsitovich, 23 Jan 2017 | Read review
“Encourage to obtain a room that does not have an adjoining room with door inbetween.”
 of 5 bubbles nursemanager9, 23 Jan 2017 | Read review
“Marco Polo suite on 9th floor is spacious and relatively quiet.”
 of 5 bubbles Mblaca, 14 Jan 2017 | Read review
“maybe ask for a south side room - that way you get windows with a spacious view.”
 of 5 bubbles Serni253, 2 Jan 2017 | Read review
5 of 5