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111 Mason St, San Francisco, CA 94102-2713
3 people are viewing this hotel
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Traveller (238)
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Panoramas (5)
Room & Suite (154)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Bijou
Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#130 of 245 hotels in San Francisco
Location
Cleanliness
Service
Value
Located near downtown San Francisco, moments from Moscone Convention Center, public transportation, great shopping and nightlife, Hotel Bijou brings together historic elegance, modern comfort and eclectic style like few hotels near Union Square. With a unique spirit that reflects our personal energy, this landmark hotel was built in 1914 and recently underwent a renovation. The result is an Art Deco design that transports you to the roaring 20s while offering all the contemporary amenities you expect from plush pillows, luxury linens, reliable high speed internet to high end toiletries.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Spa
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Special diet menus
Wine / champagne
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
First aid kit
24-hour check-in
24-hour front desk
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Telephone
Wardrobe / wardrobe
Cable / satellite TV
Complimentary toiletries
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 3 more
962Reviews35Q+A100Room tips

Reviews
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Clare B wrote a review 3 Aug
Epsom, United Kingdom12 contributions6 helpful votes
Awful Worst hotel in my life I've stayed in EVER DO NOT STAY HERE Arrived. Lift wasn't working and trip advisor guests have said this has been going on since JUNE. we were on 5th floor 4 cases and were told after a 24 hour trip if we didn't like it we could have our money bk by mercedes. The room in 3 days was not cleaned once despite putting a note on door saying please clean. Was told they missed it....twice. don't have a clue what 30 dollers resort fee per night plus 250 dollers deposit was for.... Should have paid us to stay there on top of that bar was not open And 250 deposit you do not get bk for 5 Days 4 of us in a room we had zero room to swing a cat Stairs as lift broken dated and dirty and never cleaned Awful Thanks bijou for ruining our experience of San Francisco you should be made up that you ruin holidays for what????
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard H wrote a review Jul 2022
Leeds, United Kingdom2 contributions
+1
When we found this hotel on here it looked lovely! We booked it for our stay in San Francisco and then when we turned up the fun began! The hotel had a homeless man in a tent living outside playing music from a boom box all night and day who the hotel knew by name so he had probably been there a while. The lift wasn’t working so for my heavily pregnant wife 2 flights of stairs did not help! When we opened the door to the room we found that the lights were missing from the light holdings, and we had no running water in the shower! We changed rooms and ended up on a room facing the street so were treated to 24 hour boom box music all night! A shocking stay avoid this hotel as it is dated and clearly needs some work doing to it. On the positive it is in a good location with most things 10 to 20 minutes walk away
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: If staying asleep for a room not facing the road
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Hotel Bijou
Responded 4 days ago
Dear Richard, I am sorry to hear about your expecting wife having to climb up the flights of stirs, The hotel does its best to curb the homeless however it is a big problem in San Francisco. I am happy that the hotels location was favorable.
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Chelsea wrote a review Jul 2022
1 contribution
This hotel was very cute and the staff was friendly. Unfortunately when we visited the elevator was broken and we were on the fourth floor. Other than the broken elevator the hotel was excellent. The beds are extremely bouncy.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ilan f wrote a review Jun 2022
1 contribution
The hotel is clean, and overall comfortable. Staff is very nice. Unfortunately the elevator was broken during my visit and the hotel is located next to a halfway house in a bad part of town. The staff friendly, but did not feel super safe entering and leaving the hotel.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GFMblast wrote a review Jun 2022
Cleveland Heights, Ohio24 contributions2 helpful votes
I was very disappointed in the stability of internet services and speed. This must be improved. Hot breakfast (eggs and bacon were good quality, but consistency 30 min late in coming out. Frequent shouting on street a distraction at night.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: No AC in this hotel, just fans in the closet that you can pull out. Open window is ok but there...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Hotel Bijou
Responded 19 Jun 2022
Dear Guest, I am sorry about the internet, we will look into it. Yes the noise outside the hotel can be rough. I hope that overall you enjoyed time in San Francisco. I am glad that you enjoyed the hot breakfast.
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jack_nixon246 wrote a review Jun 2022
Leicester, United Kingdom2 contributions
As per similar reviews, I would echo the poor location of the hotel (appreciate that the hotel can’t do anything about the issues outside on street). Hotel staff were mostly friendly and talkative. Rooms were standard and what you need on a small trip. Bit cramped if you are sharing a room with another person. Note: rooms weren’t cleaned/checked during our entire stay. Things like the bathroom or room bins weren’t changed. Only personal downside was when checking out, I wasn’t too happy with how they billed us for breakfast. To explain, we didn’t have breakfast included in the stay and as standard, added it on when required. 2/3 days we stayed, we had breakfast included. When we checked-in, I asked if I could pay for breakfast separately on each of the occasions we eat at the buffet. No problem, paid on mornings and all squared up. When we checked out, it came to my attention that one of the reception staff had taken it upon themselves to charge me breakfast on my credit card for the days I had used, meaning that I paid twice on checkout. The receptionist quickly realised this and proceeded with a refund (just complicated check out.) Note: if you’ve never visited the U.S before, be aware that everyone wants your money! For anything & everything.
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Avoid the Tenderloin area, just a couple of blocks away. If your happy to walk and explore, then...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Hotel Bijou
Responded 19 Jun 2022
Dear Guest, thank you for taking the time to write a review I am happy to hear that the staff was friendly and attentive. I appreciate your understand of the hotels locations. While it is central some items are out of our control. I apologize if breakfast was confusing, it is an additional cost of $12+tax. I am glad the front desk agent was able to assist you with.
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Christina M wrote a review Jun 2022
2 contributions
The staff here was amazing! They dealt with a lot of traffic (given the location...not the best the location) but they were so kind, helpful, and friendly. My boyfriend and I especially appreciated Samuel. He was great!
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Hotel Bijou
Responded 19 Jun 2022
Dear Guest, this is wonderful to hear that Samuel provided great service.
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Realreal wrote a review Jun 2022
Los Angeles, California61 contributions52 helpful votes
5 stars for this Hotel as Blanca made our stay a pleasurable experience as she made us feel welcomed and happy. A family vacation to San Francisco from Los Angeles was made for us a fantastic stay for my family as the location and price and service were the best!!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Hotel Bijou
Responded 19 Jun 2022
Thank you for the great review, we appreciate having you here.
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JoJoLizard wrote a review May 2022
Newcastle upon Tyne, United Kingdom33 contributions61 helpful votes
The staff here are really helpful and friendly. We were given a really nice corner room, big comfy bed and freestanding bath - however was really quite noisy at night. So for the other two nights we requested a room change and were given a smaller room on the back which was much quieter. The only downside to the place is that the area is not good - unfortunately there is a lot of homeless people and drug users around this area, which made me feel quite unsafe at night. However there was quite a bit of this all over San Francisco. Overall hotel and staff really good, just wish the area had of been a bit better.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ruth Anne P wrote a review Apr 2022
Branson, Missouri12 contributions4 helpful votes
+1
I am going to be very honest here. I am writing this from my room at 1:30 am in the morning because I cannot sleep as the room next to mine is blaring their TV. These are the positives of the hotel: 1. Clean rooms 2. Location is close to city hub, shopping and things to do 3. Rooms are clean 4. Hotel staff are very nice 5. TV in room 6. Free internet 7. Nice restaurant and bar inside hotel (somewhat expensive) 8. Free coffee all day long 10. Old style feel to hotel like you've stepped back in time. Nice old fashioned clawfooted tub and a terry cloth robe. 11. There is a safe in room 12. The room rate was lower than other nearby hotels. These are some observations which you may not like: 1. Elevator was not working and I had to walk up the very steep and skinny staircase. I'm fat. It is good exercise tho. They said I could have a free breakfast to accommodate the elevator being out. My time hasn't coincided with breakfast, so I don't know what the breakfast is like. 2. There is no air conditioning. Fans are provided. There is heat though. Windows do open. 3. No microwave or fridge in rooms. Not a big deal if you don't have leftovers. 4. You will be charged a refundable deposit of $100.00. Negatives: 1. Omg! The noise. It will destroy you. There is a club nearby and the weekend was miserable. People screaming all night long. 2. Did I mention the noise? If it's not coming from the inside it's coming from the outside. Traffic, boom boxes, horns, the mentally ill, club goers - it is truly a nightmare. I'm sorry, but no amount of charm can overcome it. Today someone screamed under my window for a solid 6 hours. When they finally left another person filled the void with a boom box and more screaming and yelling. I really have no words. 4. They are doing construction across the street and they are using pneumatic drills and the noise sounds like it is in your room. 5. Did I mention the noise? The room next to mine has the television turned up full blast at (now 2:00) in the morning this minute. Maybe they are trying to drown out the street noise. Regardless, I am very tired. 6. Not really the hotel's fault, but there are a few homeless folks outside the door sleeping on a big mattress with their dog. One of them constructed a home out of plywood when I was there. He also has a boombox. (Yay!) They ask for cigarettes and money when you are getting your key out to gain entry. It's somewhat scary, especially at night. I feel sorry for the hotels and businesses in the area. Covid has harmed them and the homeless problem is doing even more harm. The noise is probably a construction issue and would require major construction and upgrades. So if you decide to stay here, probably bring your noise canceling headphones if you want some rest.
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , General Manager at Hotel Bijou
Responded 21 Apr 2022
Dear 954, Thank you for your review. I am sorry about the noise level around the hotel. It sounds like you were right in the middle of it all. Thank you for all of the nice things regarding the staff and the hotel charm, we do what we can but as mentioned some items are out of our control. I hope overall you have some nice memories of San Francisco.
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PRICE RANGE
US$208 - US$289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bijou hotel san francisco, hotel bijou san francisco, bijou san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Tenderloin / Theater District / Union Square
NUMBER OF ROOMS
65
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Frequently Asked Questions about Hotel Bijou
Which popular attractions are close to Hotel Bijou?
Nearby attractions include Marrakech Magic Theater (0.3 km), San Francisco Urban Adventures (0.09 km), and San Francisco Playhouse (0.4 km).
What are some of the property amenities at Hotel Bijou?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Bijou?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Hotel Bijou?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Bijou?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Hotel Bijou?
Conveniently located restaurants include Fino Bar & Ristorante, Bourbon and Branch, and Taylor Street Coffee Shop.
Is Hotel Bijou located near the city centre?
Yes, it is 0.8 km away from the centre of San Francisco.
Are pets allowed at Hotel Bijou?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Bijou?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Filipino.
Are there any historical sites close to Hotel Bijou?
Many travellers enjoy visiting Alcatraz Island (4.9 km), Golden Gate Bridge (7.2 km), and City Lights Booksellers (1.5 km).
Is Hotel Bijou accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.