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28/1/2018 29/1/2018
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    Serrano Hotel

    405 Taylor St, San Francisco, CA 94102-1765
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    28/1/2018 29/1/2018
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    Traveller (436)
    Room & Suite (244)
    Dining (18)
    • Excellent27%
    • Very good43%
    • Average19%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “union square” (484 reviews)
    “tenderloin” (153 reviews)
    “kimpton hotels” (61 reviews)
    Free Internet
    Breakfast Available
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,940)
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    841 - 845 of 2,613 reviews

    Reviewed 28 December 2016

    We arrived earlier than our check in time but were promptly accommodated by friendly staff. The rooms were clean and the beds very comfortable. After a long drive it was great of them to not make us wait for our check-in time! Overall we had...More

    Review collected in partnership with this hotel
    Thank Guillermo V
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 6 January 2017

    Hello Guillermo, When you've already waited so long for vacation-- you shouldn't have to wait any longer to step into your beautiful room. We're happy to accommodate early check-ins whenever we can. Our number one goal at Serrano is to help our guests enjoy their...More

    Reviewed 28 December 2016

    Great quaint clean hotel that is walking distance to all the things we needed during the Christmas holidays and able to walk to all sorts of eateries. Our room was small but for the two of us it worked and we weren't in the room...More

    Review collected in partnership with this hotel
    Thank A4569ZSlindac
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 6 January 2017

    Hello A4569ZSlindac, It’s easy to get caught up in the city when you’re staying at the heart of it all, and we’re glad our location was a highlight of your stay. Knowing you'd "definitely go back" is our favorite part of your review, and we...More

    Reviewed 28 December 2016

    There are not only many restaurants, coffee shops and pharmacy near this hotel, but also Union Square, Cable Car and nice shops around them. San Francisco is a very attractive city and we enjoy so much staying this hotel.More

    Review collected in partnership with this hotel
    Thank yukikoh245
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 6 January 2017

    Hello yukikoh245, You called it; when it comes to Serrano Hotel, the location can't be beat. With eateries and shopping all around there are endless possibilities-- all just steps away. We hope you found several reasons to return; we're already looking forward to seeing you...More

    Reviewed 25 December 2016

    Not recommended at all and the eorker mot helpful. The location is great and it is close to the union square. But the quality fir the hotel not good it is not clean the rooms and the staf was not helpful with me in the...More

    Review collected in partnership with this hotel
    Thank abdulaziza299
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 4 January 2017

    Hello abdulaziza299, If there's one thing that guests should always count on, it's dedicated service and we're truly sorry for falling short. Please know we are bringing this up with our team immediately and would love to share our concern personally. Would you consider reaching...More

    Reviewed 25 December 2016

    I chose this hotel for its proximity to Business I had in Oakland as well as many restaurants in San Francisco. The room was clean and the bed comfortable. You are going to have to pay for parking if you drive which is pricey and...More

    Review collected in partnership with this hotel
    Thank kelvinf562
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 4 January 2017

    Hello kelvinf562, We love welcoming guests who travel for business or pleasure and hope that when you stay at Serrano, you experience both. At Serrano, local eateries and city landmarks surround you-- and we love being the place to call home in the heart of...More

    Awards & Recognition
    GreenLeadersPlatinum level
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast Available
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Price range
    • US$161 - US$733 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Green Hotel in San Francisco
    • #47 Luxury Hotel in San Francisco
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 236
    • Reservation Options
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    • Location
    • United States >
    • California >
    • San Francisco
    • Also Known As
    • Kimpton San Francisco ,
    • Serrano Hotel San Francisco
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    Traveller (436)
    Room & Suite (244)
    Dining (18)
    Pool & Beach (1)
    Hotel & Grounds (329)
    Bathroom (47)
    Business Centre & Event Rooms (8)
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    Ask a question
    Questions & Answers
    Theresa G
    9 October 2017|
    Response from Pearl T | Property representative |
    Hello Theresa, we have discontinued our Wine Hours.
    Theresa G
    9 October 2017|
    AnswerShow all 2 answers
    Response from Pearl T | Property representative |
    Hello Theresa, it would be approximately $60 for a taxi ride from SFO. There are also shuttle companies (Lorrie's Shuttle and Super Shuttles) that would offer rides from the airport to hotels, but their price might vary... More
    Vitor B
    15 August 2017|
    AnswerShow all 3 answers
    Response from Helen P | Reviewed this property |
    We didn't order food to our room, but in other hotels where we did , they charged us extra. So read the small print on hotel room menu's.
    Room Tips
    "Rooms from 10th floor up are newer."
    Read review
    "Ask for a refurbished room"
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    "Ask for floor 10 or higher with a view."
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    "away from elevator"
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