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Traveller (474)
Room & Suite (321)
Dining (24)
Overview
  • Excellent27%
  • Very good44%
  • Average18%
  • Poor6%
  • Terrible5%
Travellers talk about
“serrano hotel”(222 reviews)
“union square”(516 reviews)
“tenderloin”(161 reviews)
Free Internet
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,173)
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2,831 results
Traveller rating
832
1,123
518
200
158
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832
1,123
518
200
158
Show reviews that mention
All reviewsserrano hotelunion squaretenderloinhomeless peoplewine receptionrooms are smallboutique hotelmini barcorner roomconvenient locationfew blocksking bedmarket streetaround the cornervalet parkingcable carnob hill
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831 - 835 of 2,831 reviews
Reviewed 2 April 2017

Parking was awful, had to pay 100.00$ for two night and never used our vehicle. Website should address the parking in description and let people know before they book the room. It was walking distance from many great restaurants other than the parking it was...More

Review collected in partnership with this hotel
Thank Michael R
Response from Jenny K, Guest Relations Manager at Hotel SperoResponded 5 April 2017

Hello Michael, We want a stay at Serrano to be both exceptional and straightforward, and we apologize for any confusion about our parking fee. While we like to offer valet as a convenience for our guests, this service is completely optional and we're more than...More

Reviewed 2 April 2017

classic old world lobby with a friendly staff and a great variety of free morning papers and delicious coffee in the mornings. dining room had decent and reasonably priced food. The room was small but with a king bed and nicely remodeled bath. some problems...More

Review collected in partnership with this hotel
Thank X7321FQdennisb
Reviewed 1 April 2017

The Serrano is a great hotel with a terrific staff and wonderful location. I have stayed here many times and have never been disappointed. I highly recommend this property for either business or personal travel.More

Review collected in partnership with this hotel
Thank 262maryannl
Response from Jenny K, Guest Relations Manager at Hotel SperoResponded 5 April 2017

Hello 262maryannl, We love welcoming return guests as friends and are thrilled to know we're your go-to choice for a San Francisco stay. With a location that puts the best of San Francisco at your fingertips and a hotel team that loves taking care of...More

Reviewed 1 April 2017

Lovely traditional old hotel. Great staff. Nice King size room. Very clean everywhere. Great location. Close to Union square, for shopping, eating and sight seeing tours. Good price for San Fransisco.

Review collected in partnership with this hotel
Thank janett785
Reviewed 31 March 2017

This is an ok property for a 3 star, but it is definitely not 4 stars. Not "Steps from Union Square," but on the edge of the Tenderloin. Had to hunt down valet when we arrived and when we needed the car. No remote in...More

Review collected in partnership with this hotel
Thank C8066OSellenm
Response from Jenny K, Guest Relations Manager at Hotel SperoResponded 5 April 2017

Hello C8066OSellenm, Thank you for bringing the issue of the valet to our attention. Please know, we are sharing this with our team immediately because when you stay at Serrano, you shouldn't have to look far for a helping hand; we're truly sorry for not...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Business Centre with Internet Access
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$201 - US$729 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in San Francisco
#51 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$201 - US$729 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in San Francisco
#51 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (474)
Room & Suite (321)
Dining (24)
Pool & Beach (1)
Amenities (9)
Business Centre & Event Rooms (5)
Questions & Answers
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Theresa G
22 April 2018|
AnswerShow all 2 answers
Response from Cavo69b | Reviewed this property |
The best way would be to get the cable car to fisherman’s wharf then 2 roads away is a bus stop which takes you straight there. That’s what me & my wife done and it was so easy & cheap . But be careful because the bridge... More
1
Vote
Theresa G
8 April 2018|
AnswerShow all 5 answers
Response from Lololoke | Reviewed this property |
In addition neighborhood is safe despite prior comments. As cities go it’s very nice just stay on the main streets
1
Vote
Anne L
3 April 2018|
AnswerShow all 2 answers
Response from Pearl T | Property representative |
Thank you for your question, Anne. For our guests' convenience, we partner with the garage next to our hotel and offer $58 plus tax overnight valet parking. Feel free to let us know if there is any further question. Warm... More
0
Votes
Room Tips
"we understand that not all the rooms have been renovated. so ask for a renovated one"
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"higher is better, I'm assuming"
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"Centrally located near the Tenderloin and a short trip to Nobb Hill, Embarcadero, or Fishman's Warf."
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"Higher up provides a great city view and lots of bright sunshine"
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