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Serrano Hotel

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2,131 Reviews from our TripAdvisor Community

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Showing 1,849: English reviews
Seattle, Washington
Reviewed yesterday NEW

The Serrano is between Union Square and the Tenderloin, but still a pretty good location. O'Farrell is a lot quieter now than it was years ago. We were originally placed on a low floor, but opted to upgrade to a suite (1101) and were pretty happy with it - quiet and comfortable. The sofabed wasn't terrifically comfortable for sitting, but...

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Thank Eric J
Sydney
Reviewed yesterday NEW

Time for a facelift and serious action to fix the hot water system. Good location, as my conference was across the road. And an easy walk to Union Square. I wouldn't stay there again, but given it was just under half the price of the hilton, which I heard wasn't much better, it was ok

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Thank brookec941
Los Angeles, California
Reviewed yesterday NEW

hotel is very good for short stay, renovated rooms and clean. Very good location and easy to have a ride every where we like to go. reception very helpful and friendly. service in restaurant and food did not might our expectations.

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Thank Essamnashed
Seattle, Washington
Reviewed yesterday NEW

Location is fine. Hotel is dated. Furniture inside our suite was old and in some cases uncomfortable. The staff were somewhat indifferent on checkin and checkout. The tub/shower was old and could not be accessed by anyone with issues of climbing into a high tub/shower. All in all, not a good experience.

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Thank mikea22456
Tonga
Reviewed yesterday NEW

I needed a room not too far from Embarcadero for a morning meeting and went on Expedia to find a ggood rate. The Serrano popped-up and turned-out to be ideal. Very friendly classy old world charm! I was given an upgrade instantly on arrival and enjoyed a very comfortable quiet night in a lovely king bed. The property is old...

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Thank SailorTonga
Laguna Beach, California
Reviewed yesterday NEW

It's a high rise hotel with spectacular views of the city. My room was very cozy, comfortable and nicely decorated. There were many cool things in walking distance. There was no room service but they had a great restaurant attached. Very classy hotel .

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Thank toddw866
Los Angeles, California
Reviewed 2 days ago NEW

This hotel is wonderful. We have stayed twice and will come back. It is clean, nice, comfortable and the staff is helpful. The lobby is very cool like old San Fran. The location is great and it feels like home.

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Thank schimmelgirl
San Jose, California
Reviewed 3 days ago NEW

I chose this hotel for the location and this was perfect , but more than location I can't recommend, the rooms are very small, have a nice decoration, and the restaurant is not a big deal, if you look for location this is a great place, very close to union square, is good for sleep and go.

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Thank Ysabel G
San Diego, California
Reviewed 4 days ago NEW

Fun hotel! Loved the view from our room (16th floor), but grabbed a ride anywhere we wanted to go. Ambiance of the hotel was a vibrant style. Bar had very friendly service, tastes good and good drinks.

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Thank 802lizab
Boise, Idaho
Reviewed 4 days ago NEW

The bed and blanket were extremely aged and flat, not warm at all. I was on a solo medical trip. I really needed a nice comfortable bed. The staff was nice. This was my second stay here. The room was a very nice corner room. But I will stay again if there is a next time.

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Thank 374melindaa

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Region: United States > California > San Francisco
Price Range: €174 - €386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
16 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors away from roads are quieter”
 of 5 bubbles CliveSabel, 12 Jan 2017 | Read review
“Compare prices of hotels and use the $22 "Urban Fee" in your comparison.”
 of 5 bubbles Pete_Coach, 12 Oct 2016 | Read review
“Avoid room 304”
 of 5 bubbles thomasbZ9348QH, 11 Oct 2016 | Read review
“Just ask for a good view. The higher the better.”
 of 5 bubbles H9954ZIandrea, 8 Oct 2016 | Read review
“The Hilton is across the road and cheaper”
 of 5 bubbles walshfamily2, 28 Sep 2016 | Read review
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