Hotel Nikko San Francisco
222 Mason St, San Francisco, CA 94102
8 people are viewing this hotel
US$395
Free cancellation until 27/08/22
Reserve now, pay at stay
US$396
Free cancellation until 27/08/22
Reserve now, pay at stay
US$509
US$354
Hotels.comUS$395
TravelocityUS$395
travelup.comUS$509
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Room & Suite (776)
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
Updated 20/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Nikko San Francisco
Updated 20/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#47 of 245 hotels in San Francisco
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Retreat to Hotel Nikko in San Francisco, where personalized service meets cutting-edge style. Our hotel is set in the heart of the city, just steps from Union Square shops and restaurants, making it the ideal destination for both business and leisure travel. Our four-diamond rated property features 532 guest rooms and 22 suites, each with pillow-top beds, high-speed internet, and a wealth of modern amenities.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Karaoke
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Patio
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
383Restaurantswithin 0.5 km
139Attractionswithin 0.5 km
Contact
222 Mason St, San Francisco, CA 94102
Getting there
Powell StBART3 min
Powell StMuni3 min
Car HireSee all San Francisco car hire
4440Reviews96Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Very poor service for the price. No coffee machine in the room and when we asked for anything the answer was no, for example kettle. Rooms ok, but nothing special. Prices are extremely high and certainly do not reflect the service and environment the hotel offers.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We really enjoyed our stay here- location is an easy walk to lots of transportation and shops. Room was small (as most big city rooms are) but very well appointed and organized. I appreciated the fridge had both a mini bar and room for your own stuff. The indoor pool area was very nice and my nephew loved having a place to unwind at the end of the day. Staff was great too. There's a Walgreens nearby that had lots of to-go food and beverages, and we found a cool old diner for pancakes about a 5 min walk away.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We are a family of 4 and booked 2 rooms for a week. First, a big shout out to the reservations managers, Luis and Matt, who were both terrific (professional, thorough, and pleasant) in assisting me w the booking. Upon arrival, Karim checked us in. He was patient and great. We got upgraded which we truly appreciate! We are in the Imperial double Queen rooms. The rooms are quite spacious— especially the bathroom! Good lighting, which is a rarity amongst hotels. We love the slippers and robes. The beds and linens were sumptuous. And super clean! So at the Imperial room level the lounge benefit is included. Highlights are the breakfast (although advertised as continental, eggs and some breakfast meat were there) and wine & cheese in the evening. And this becomes the weakest link and the reason the hotel is not getting 5 stars. At 7:04 I walked into the lounge, as the wine and cheese hour ended at 7 pm, literally nothing was left. The server did ask if I wanted something to drink. I didn’t want alcohol… but basically nothing was left in the tiny frig. Then at 9:30 my kids wanted to drink and so they stopped in— only 2 cans of soda were left. I’ve been to several hotel lounges at high-end chains— throughout the day drinks and whatever snacks are supposed to be provided. Not just during certain hours. And surely cannot let a tiny frig become empty by 7 ish! FYI we also bought breakfast package at the regular buffet as we didn’t know if we’d get an upgrade — at about a half hour before closing they stopped replenishing too. Also as this is a Japanese hotel I thought some Japanese or Asian dishes would be served— but no. One other issue was that the bell stand was simply overwhelmed. We needed a taxi and it was bad timing on our part as we could tell the bell hops were running around helping multiple customers, stretched thin. The hotel needs to beef up this area as it is an important service to clients. I think if the F and B can be improved, Nikko would be a true gem. Certainly has the potential between its tasteful rooms, wonderful reservation, housekeeping and front desk teams, top location etc. And I do have to mention that the people at buffet breakfast were very nice! So I am sure the lounge issue can be addressed all in good time :) We are staying at the hotel still and at halfway through our week… Hope this review helps!…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My family and I stayed for a week at the Nikko in July 22. The hotel is clean and sleek, which is great. Staff are friendly and efficient and it felt a bit like a slice of Tokyo. It only has one restaurant however, and misses a way of having an informal bite to eat or grab a drink. Also you enter via side door currently, not the front door. Couple of small changes and this could be the star hotel around union square. Good today, but could be great
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Good location—easy walk to cafes, SF MOMA, Union Square shopping, and Chinatown, Powell St BART. Room was comfortable, linens were fresh, but the upholstery and decorative pillows needed a deep clean. Limited restaurant and room service times right now. Good lobby space for sitting with a book. Internet was fast. Staff wore masks and were welcoming.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nice hotel in a good downtown location. Front door shut so only access is through the car drop off point. Some of the staff were just rude in their manor. Having left my key in my room, getting a replacement was like getting a school lecture! Bar access in the evening very poor as it is in the middle of where people are having dinner. There is a cocktail bar that was closed to guests as there was a private function that night. (That annoys me as a paying guest!). No room service available either! Breakfast was included and was very good. Their coffee was dreadful however so I asked if i could get an espresso. "not a problem" - only for the 35mm of espresso they charged me $9! I asked the desk if this was correct and was told - oh yes, they are very expensive coffees and could not be removed from my bill. I spent over $1500 - surely removing an overpriced $9 coffee would not have been an issue! Finally the rooms could really do with an update. So much potential to be brilliant hotel Nikko - shame some of the $ you receive you are not putting back into the hotel.…
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Date of stay: July 2022Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
First time staying at the Hotel Nikko and it was an exceptional experience. From start to finish, every employee was polite, pleasant, and super-helpful. They were knowledgeable about the hotel and ensured that we knew about all of their amenities and the items included with our reservation. The hotel itself was very clean throughout-from the lobby, to the bathrooms, to the elevators and hotel corridors. They had fresh orchids, roses, and other flowers throughout the hotel. The room and all amenities were exactly as described and shown in pictures. Our room had a lot of outlets and plenty of different types of lighting making it easy for each member of our family to settle in. We especially liked how they provided a listing of dining within a mile of the hotel-we took advantage of picking up food one night and this was a huge help! We asked them if they could schedule a cab to take us to the airport very early and they immediately offered to set it up for us and sent us an email confirmation for the request. The last morning of the stay, they valet kept an eye out for the cab and helped to load our bags. We also received a text when our car arrived from the hotel. We took advantage of the text check-out process and it was easy and very thorough. It only did they slip a full itemized bill under our door very early the morning of our departure, but the text checkout process was accurate and easy. Great location and wonderful value and top-not h service for the price. My husband and I would definitely stay here again or at another Hotel Nikko in another location. Thanks for a great experience!…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I wasn’t sure what to expect, as it did seem like a giant tourist hotel. But I was pleasantly surprised how lovely this stay was, how beautiful the facility was, and how comfortable and well-appointed the rooms were. I would definitely stay here again.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed her for 4 nights with the family. The hotel is centrally located and the rooms are modern and spacious. Staff from reception to t maids to general staff are very friendly and accommodating. Everything in this hotel is well appointed and equipped and if you book directly with them you can avoid the daily resort fee. We also parked our car across the street for $38/night vs. $65 + tax at hotel (the parking was secure and safe). Don’t hesitate to book here as you won’t be disappointed.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Self Parking can be found across the street for $38/night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I booked and paid in advance on 1 July for a twin queen sharing room. On the 3rd when I checked in (after 24 hours flying) they advised that they didn’t have that type of room available and could downsize me to a twin sharing. Obviously I am annoyed as when you pay in advance you expect the room you booked.o I know hotels over book but in theory even if I was a no show I had paid for the room and it should be empty. When I pushed back and said I expected at least a reduction in the room rate they offered me access to the Club Room for breakfast and afternoon drinks, I was also told the manager would call me the next day (which didn’t happen) and that they would move my belongings on day 2 to the booked room which would be available. As we were there for two nights I opted out that and just stayed in a lower class of room having paid for a better room. Imperial Club was ok…breakfast pretty basic…cold scrambled eggs and toast and the normal pastries, coffee and cereals. Rooms were clean and housekeeping was good. Location great. …
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
US$267 - US$382 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel nikko san francisco, nikko san francisco, san francisco nikko, nikko hotel san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Tenderloin / Theater District / Union Square
NUMBER OF ROOMS
532
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Claim Your Listing Frequently Asked Questions about Hotel Nikko San Francisco
Which popular attractions are close to Hotel Nikko San Francisco?
Nearby attractions include Marrakech Magic Theater (0.2 km), San Francisco Urban Adventures (0.2 km), and San Francisco Playhouse (0.3 km).
What are some of the property amenities at Hotel Nikko San Francisco?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Nikko San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Nikko San Francisco?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Nikko San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Nikko San Francisco?
Conveniently located restaurants include Lapisara Eatery, Tacorea, and Fino Bar & Ristorante.
Are there opportunities to exercise at Hotel Nikko San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Nikko San Francisco have airport transportation?
Yes, Hotel Nikko San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Nikko San Francisco located near the city centre?
Yes, it is 1.0 km away from the centre of San Francisco.
Are any cleaning services offered at Hotel Nikko San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Nikko San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.