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Hotel Nikko San Francisco

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Hotel Nikko San Francisco
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3,547 Reviews from our TripAdvisor Community

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Showing 2,566: English reviews
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US
Reviewed yesterday NEWvia mobile

We had a very good stay at the Nikko. We got an upgrade via iprefer rewards (free, so sign up!) to a small king. The room isn't huge and the bathroom is fairly basic (and wasn't immaculate), but we appreciated the comfortable space and small fridge available to guests. The air/heat is very noisy. The hotel is still under construction...

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Helpful?
Thank CapitalHill
Hong Kong
Reviewed 1 week ago

This is the second time I have stayed at Hotel Nikko. I just love the location, which is very central and a short walk to Union Square. The hotel is spotless, with a clean, bright and very comfortable aesthetic. The recent renovations have added to this ambience. The indoor pool is very relaxing and the gym is really well-equipped. The...

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Helpful?
Thank CJFoxHK
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi CJFoxHK, Wow, what a great review! I am thrilled that Hotel Nikko is your first choice of hotel when you visit San Francisco, and that you have loved such wonderful service in a comfortable environment. Thank you for your compliments on our new look! We are so proud of the New Nikko, and so pleased that we have delighted...

Falsterbo, Sweden
Reviewed 1 week ago

The Nikko Hotel was in need of some love and it did get just that. All rooms have been refurbished and renovated with all new furnishing and it turned out fantastic. Located at Union Square it is a great hotel for a SF city weekend. It's luxurious, stylish and has all the amenities you need including a Starbucks in the...

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Helpful?
Thank Johan P
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi Johan P, What a great review! I'm thrilled that you loved the New Nikko and think that our re-imagining turned out fantastic! I'm so glad that you feel welcome here, and that you enjoyed the luxury of our great amenities, gym and pool, and friendly staff. We would be honored to welcome you back anytime and hope to greet...

Reviewed 1 week ago via mobile

Decently priced and in a great location. The room are average but very clean. The staff are friendly. Wifi was at a good speed , but as a guest you had to religious in every 24 hrs which was annoying .

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Helpful?
Thank Australianblondie
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi Australianblondie, Thanks for your review! I'm glad that you enjoyed your clean room and felt that it was well-priced and in a great location. Thank you for your note about the wifi and logging in every 24 hour period- I have reported your comments to our IT department. We would be honored to host you again anytime, and hope...

London, United Kingdom
Reviewed 1 week ago via mobile

My friend and I had a reunion and stayed at Hotel Nikko in San Francisco. The hotel has just been renovated recently. The room is beautiful and with good city view. Amenities are all nice and room is clean. The location of the hotel is great. We can easily walk around the city from the hotel. There are many shops...

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Helpful?
Thank angieyca
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi angieyca, What a great review! I am so happy that you and your friend enjoyed the New Nikko! I'm glad you loved your beautiful rooms with good city views, as well as the hotel's amenities and great location. We are so proud of our helpful, friendly staff and I'm happy to hear that you received excellent service. We would...

Reviewed 1 week ago via mobile

Most excellent customer service ever experienced at a hotel. Expensive but so is everything in San Francisco... Amazing trip. Amazing hotel. Wanted for nothing! Beautiful view of ocean from 20th floor.

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Helpful?
Thank jenny j
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi jenny j, What a wonderful review! I am thrilled that you enjoyed such excellent service and a beautiful view while you were here, and that we accomplished our goal of giving you an experience to create "subarashee omoide-" fantastic memories! We would be absolutely honored to welcome you back in the future! Cheers! Danielle Ortega Associate Director of Marketing

Killarney Vale, Australia
Reviewed 2 weeks ago

We stayed here a while ago and I still recall how fantastic it was! The rooms aren't huge, but neat and tidy and certainly fine for a short city break. The staff were friendly enough. It was very well located and we never struggled to get our bearings or find taxis etc. The tram is a block away, there is...

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Helpful?
Thank LisaLange73
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi LisaLange73, What a great review! I am thrilled that you are still enjoying fantastic memories- the "subarashee omoide" we strive to provide! It is wonderful to hear that our atrium pool was an especially enjoyable amenity for your family. Please let us know the next time you plan to visit San Francisco- we would be honored to welcome you...

Dublin, Ireland
Reviewed 2 weeks ago via mobile

Was here for one night in April. Rooms are a tad on the small side but the location is good so it makes up for it. The breakfast buffet is a must...its very good quality. The gym is pretty good and there is a good pool also...All in all for what I paid (approx. 200 usd ) it's a good...

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Helpful?
Thank kinsey101
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear Kinsey101, Thank you very much for taking the time to review us. I'm happy to hear your stay was comfortable and you enjoyed your time with us. So glad to hear you'll be back! See you very soon, Danielle Ortega Hotel Nikko San Francisco

Hampton, United Kingdom
Reviewed 2 weeks ago via mobile

This hotel ruined our vacation. If you want sleepless nights, a tiny room, an even smaller bed (less than a UK double). Hearing everything from the neighbouring rooms, toilet flush their 6am alarm this is the hotel for you. We've been traveling around the west coast and this hotel is dreadful, overpriced, no breakfast. I would not recommend anyone stay...

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Helpful?
Thank michael W
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear Michael, I am so sorry to hear that you did not enjoy your stay with us. I know that rooms in a city can be quite compact, but we do offer several categories to stay in and perhaps if you give us another chance you can ask our reservations agent about our Imperial Room category that is more spacious...

San Diego, California
Reviewed 3 weeks ago

Although I came here on a business trip, I plan to come back on personal time to enjoy the experience all over again! From the expeditious and friendly check-in process where all my questions about the hotel and its amenities answered, to the hotel experience itself, it was an all-around great stay which was only made better by the bitter-sweet...

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Helpful?
Thank RRtothe3rd
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear RRtothe3rd, We love seeing 5 star reviews because it means we provided the 5-star experience you deserve. :) I'm so happy to hear our staff took such good care of you and that you enjoyed your time with us. I hope we welcome you back very soon! Thanks, Danielle Ortega Hotel Nikko San Francisco

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Starbucks
Starbucks
Cuisines: Cafe
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience the fine art of hospitality and the ultimate in personal service set in the midst of a city world-famous for its charming history and its cutting-edge style. Hotel Nikko, just steps from Union Square in the heart of San Francisco, is an ideal destination for business travel or a special getaway. Hotel Nikko offers 510 elegantly appointed rooms and 22 suites. Guests are pampered by such amenities as Subarashee Yume pillow-top beds, high-speed Internet access, large flat panel televisions, stereos and CD players. Room service is available 24 hours each day. The Imperial Club rooms on the top floors provide breathtaking views of the city and offer special features such as Vibe TV viewed through the bathroom mirrors and luxurious Subarashee Ame showers. The exclusive Imperial Club Lounge serves a light breakfast each morning, and a wine and beer reception each evening. Guests enjoy our indoor fifteen-meter heated pool and whirlpool bathed in natural light from atrium windows. Hotel Nikko also features a 10,000 square foot health club that's open 24 hours, offering the latest in cardiovascular and weight equipment as well as men's and women's steam rooms and dry saunas. Massages, including traditional Shiatsu massages, are available by appointment. Our exquisite ballroom is a stunning venue for weddings, other social events and business meetings. The hotel also offers thirteen other function room and boardrooms, all with windows for natural light and impressive views of the city and the bay. Whether you are planning a simple conference for ten or a lavish gala for eight hundred, Hotel Nikko San Francisco will do everything to ensure your event is a stirring success. The elegant and intimate Restaurant ANZU is one of San Francisco's most acclaimed dining experiences. Here, European and Japanese culinary traditions reinvent one another creating a whole new delicious gourmet culture; and guests at ANZU's exclusive Sushi Bar are treated to an incomparable menu of fresh fish. ANZU serves breakfast, lunch and dinner, and on Sunday it presents its lavish Sunday Brunch. Our full bar with its breadth of wines and cocktails, displays an exciting imagination with its extensive menu of specialty cocktails and signature sake martinis. The lobby level Kanpai Lounge offers light cuisine, a full bar, specialty martinis, an extensive wine list and unique coffee and tea drinks. ... more   less 

Additional Information about Hotel Nikko San Francisco

Address: 222 Mason Street, San Francisco, CA 94102-2115
Region: United States > California > San Francisco > Union Square
Price Range: €226 - €563 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Nikko San Francisco 4*
Number of rooms: 532
Reservation Options:
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco
Hotel Style:
#9 Spa Hotel in San Francisco
#12 Business Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#28 Green Hotel in San Francisco
#40 Romantic Hotel in San Francisco
#42 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Nikko San Francisco staff and other travellers.
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Questions? Get answers from Hotel Nikko San Francisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on the 19th floor - which was quiet.”
CJFoxHK, 17 Apr 2017 | Read review
“You get what you pay for....shop around and get the best you can”
griccella, 13 Feb 2017 | Read review
“Ask for higher floors to avoid the traffic noise.”
L5937YIbrianm, 29 Jan 2017 | Read review
“King bed is large.”
Hamsa5, 7 Dec 2016 | Read review
“ask for a room on a high floor overlooking the city and the bay. the sunrise over the city was pretty special.”
allanbowers, 4 Dec 2016 | Read review
5 of 5