Very poor service for the price. No coffee machine in the room and when we asked for anything the answer was no, for example kettle. Rooms ok, but nothing special. Prices are extremely high and certainly do not reflect the service and environment the hotel offers.
We really enjoyed our stay here- location is an easy walk to lots of transportation and shops. Room was small (as most big city rooms are) but very well appointed and organized. I appreciated the fridge had both a mini bar and room for your own stuff. The indoor pool area was very nice and my nephew loved having a place to unwind at the end of the day. Staff was great too. There's a Walgreens nearby that had lots of to-go food and beverages, and we found a cool old diner for pancakes about a 5 min walk away.
We are a family of 4 and booked 2 rooms for a week. First, a big shout out to the reservations managers, Luis and Matt, who were both terrific (professional, thorough, and pleasant) in assisting me w the booking. Upon arrival, Karim checked us in. He was patient and great. We got upgraded which we truly appreciate! We are in the Imperial double Queen rooms. The rooms are quite spacious— especially the bathroom! Good lighting, which is a rarity amongst hotels. We love the slippers and robes. The beds and linens were sumptuous. And super clean! So at the Imperial room level the lounge benefit is included. Highlights are the breakfast (although advertised as continental, eggs and some breakfast meat were there) and wine & cheese in the evening. And this becomes the weakest link and the reason the hotel is not getting 5 stars. At 7:04 I walked into the lounge, as the wine and cheese hour ended at 7 pm, literally nothing was left. The server did ask if I wanted something to drink. I didn’t want alcohol… but basically nothing was left in the tiny frig. Then at 9:30 my kids wanted to drink and so they stopped in— only 2 cans of soda were left. I’ve been to several hotel lounges at high-end chains— throughout the day drinks and whatever snacks are supposed to be provided. Not just during certain hours. And surely cannot let a tiny frig become empty by 7 ish! FYI we also bought breakfast package at the regular buffet as we didn’t know if we’d get an upgrade — at about a half hour before closing they stopped replenishing too. Also as this is a Japanese hotel I thought some Japanese or Asian dishes would be served— but no. One other issue was that the bell stand was simply overwhelmed. We needed a taxi and it was bad timing on our part as we could tell the bell hops were running around helping multiple customers, stretched thin. The hotel needs to beef up this area as it is an important service to clients. I think if the F and B can be improved, Nikko would be a true gem. Certainly has the potential between its tasteful rooms, wonderful reservation, housekeeping and front desk teams, top location etc. And I do have to mention that the people at buffet breakfast were very nice! So I am sure the lounge issue can be addressed all in good time :) We are staying at the hotel still and at halfway through our week… Hope this review helps!…
My family and I stayed for a week at the Nikko in July 22. The hotel is clean and sleek, which is great. Staff are friendly and efficient and it felt a bit like a slice of Tokyo. It only has one restaurant however, and misses a way of having an informal bite to eat or grab a drink. Also you enter via side door currently, not the front door. Couple of small changes and this could be the star hotel around union square. Good today, but could be great
Good location—easy walk to cafes, SF MOMA, Union Square shopping, and Chinatown, Powell St BART. Room was comfortable, linens were fresh, but the upholstery and decorative pillows needed a deep clean. Limited restaurant and room service times right now. Good lobby space for sitting with a book. Internet was fast. Staff wore masks and were welcoming.
Nice hotel in a good downtown location. Front door shut so only access is through the car drop off point. Some of the staff were just rude in their manor. Having left my key in my room, getting a replacement was like getting a school lecture! Bar access in the evening very poor as it is in the middle of where people are having dinner. There is a cocktail bar that was closed to guests as there was a private function that night. (That annoys me as a paying guest!). No room service available either! Breakfast was included and was very good. Their coffee was dreadful however so I asked if i could get an espresso. "not a problem" - only for the 35mm of espresso they charged me $9! I asked the desk if this was correct and was told - oh yes, they are very expensive coffees and could not be removed from my bill. I spent over $1500 - surely removing an overpriced $9 coffee would not have been an issue! Finally the rooms could really do with an update. So much potential to be brilliant hotel Nikko - shame some of the $ you receive you are not putting back into the hotel.…
First time staying at the Hotel Nikko and it was an exceptional experience. From start to finish, every employee was polite, pleasant, and super-helpful. They were knowledgeable about the hotel and ensured that we knew about all of their amenities and the items included with our reservation. The hotel itself was very clean throughout-from the lobby, to the bathrooms, to the elevators and hotel corridors. They had fresh orchids, roses, and other flowers throughout the hotel. The room and all amenities were exactly as described and shown in pictures. Our room had a lot of outlets and plenty of different types of lighting making it easy for each member of our family to settle in. We especially liked how they provided a listing of dining within a mile of the hotel-we took advantage of picking up food one night and this was a huge help! We asked them if they could schedule a cab to take us to the airport very early and they immediately offered to set it up for us and sent us an email confirmation for the request. The last morning of the stay, they valet kept an eye out for the cab and helped to load our bags. We also received a text when our car arrived from the hotel. We took advantage of the text check-out process and it was easy and very thorough. It only did they slip a full itemized bill under our door very early the morning of our departure, but the text checkout process was accurate and easy. Great location and wonderful value and top-not h service for the price. My husband and I would definitely stay here again or at another Hotel Nikko in another location. Thanks for a great experience!…
I wasn’t sure what to expect, as it did seem like a giant tourist hotel. But I was pleasantly surprised how lovely this stay was, how beautiful the facility was, and how comfortable and well-appointed the rooms were. I would definitely stay here again.
Stayed her for 4 nights with the family. The hotel is centrally located and the rooms are modern and spacious. Staff from reception to t maids to general staff are very friendly and accommodating. Everything in this hotel is well appointed and equipped and if you book directly with them you can avoid the daily resort fee. We also parked our car across the street for $38/night vs. $65 + tax at hotel (the parking was secure and safe). Don’t hesitate to book here as you won’t be disappointed.
I booked and paid in advance on 1 July for a twin queen sharing room. On the 3rd when I checked in (after 24 hours flying) they advised that they didn’t have that type of room available and could downsize me to a twin sharing. Obviously I am annoyed as when you pay in advance you expect the room you booked.o I know hotels over book but in theory even if I was a no show I had paid for the room and it should be empty. When I pushed back and said I expected at least a reduction in the room rate they offered me access to the Club Room for breakfast and afternoon drinks, I was also told the manager would call me the next day (which didn’t happen) and that they would move my belongings on day 2 to the booked room which would be available. As we were there for two nights I opted out that and just stayed in a lower class of room having paid for a better room. Imperial Club was ok…breakfast pretty basic…cold scrambled eggs and toast and the normal pastries, coffee and cereals. Rooms were clean and housekeeping was good. Location great. …
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