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Traveller (51)
Room & Suite (129)
Dining (1)
Overview
545 Jones St, San Francisco, CA 94102-2007 See on map
AMENITIES
Free Wifi
Non-Smoking Hotel
Housekeeping
Free Parking
Breakfast included
Pool
Restaurant
2 Star accommodation
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Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (267)
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1 - 5 of 212 reviews
Reviewed 4 weeks ago

This pace made me feel immediately unwelcome! Just after walking in the door I had to deal with an aggressive and very unpleasant manager that was rude to me and bulling his staff. Additionally I had to though a manually agree on a touchpad to...More

1  Thank Tony C
Reviewed 13 August 2018

Hotel made my party feel unwelcome, our hotel room had a broken bed stand that fell on my girlfriends foot when she put her purse on it. Then the hotel proceeded to charge us 250$ a week after we left so it was more of...More

Thank stokboy1
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 15 August 2018

Dear guest, thanks for your feedback. Our main goal here is cleanliness so we are obviously disappointed that this stay was not up to our usual standard. We are extremely alarmed by your statement regarding bugs. We have a pest control provider who we work...More

Reviewed 25 May 2018

The room was updated and clean, had its own bathroom, the price was fine, and it was quiet inside. One of the oddest hotel experiences ever, though. A few examples follow. When I got to the desk to check in, the desk clerk told me...More

Thank Joe B
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 27 May 2018

Dear guest, we apologize for the poor experience you had with us during your last stay. We are sorry to hear that our staff wasn't very helpful and accommodating. Our staff normally gets positive comments so we were a bit surprised by your comments. Please...More

Reviewed 6 March 2018 via mobile

Old hotel but clean rooms and nice bar and work out room. I booked on Expedia and got a nice price. This is an expensive area to stay. Taxi and Uber are around. TV is good. WiFi is fine. No problem and 2 timesMore

Thank Scott D
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 8 March 2018

Hi Scott, we are very happy to hear that our location suited you so well and that you were very much satisfied with the services and amenities we have provided. Thank you for your excellent feedback. We hope to welcome you back soon! Best Regards,...More

Reviewed 9 February 2018

Stayed here for 5 night but 1 night not been cleaned and tidy up. Very quiet hotel look like only one customer on the floor. The area of the hotel not too good. Closed to the town centre only five minutes walk.More

1  Thank Napha B
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 11 February 2018

We are very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This is not the usual feedback that we get, and not the usual experience that our guests have. We believe that we...More

View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Microwave
Non-Smoking Hotel
Breakfast included
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
40
Price range
US$78 - US$343 (Based on Average Rates for a Standard Room)
Also Known As
Layne Hotel San Francisco
Location
United States > California > San Francisco
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
40
Price range
US$78 - US$343 (Based on Average Rates for a Standard Room)
Also Known As
Layne Hotel San Francisco
Location
United States > California > San Francisco
Photos
Traveller (51)
Room & Suite (129)
Dining (1)
Amenities (6)
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Questions & Answers
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David C
4 August 2015|
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Response from Caz B | Reviewed this property |
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Votes
Room Tips
"Third floor"
naphab
8 Feb 2018
Read review
"Jones St is a main route used by the Fire Dept. Suggest higher floors to reduce noise."
keithsO5596FQ
21 Jun 2017
Read review
"Don't book here..."
desiree20062000
19 Apr 2017
Read review
"The rooms on the back side are relly quiet."
frosa008
14 Oct 2016
Read review
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