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Traveller (51)
Room & Suite (125)
Dining (1)
Ratings and reviews
  • Excellent17%
  • Very good22%
  • Average17%
  • Poor14%
  • Terrible30%
Travellers talk about
“satellite tv”(3 reviews)
“union square”(30 reviews)
“powell st”(3 reviews)
View all reviews
What's included
Free Wifi
Non-Smoking Rooms
Housekeeping
Free Parking
Breakfast included
Pool
Restaurant
Free Airport Transportation
Family Rooms
Fitness centre
Pets Allowed
Facilities for Disabled Guests
Business Centre
2 Star Hotel
View all hotel information
Location and contact
545 Jones St, San Francisco, CA 94102-2007
18.5 km to Metropolitan Oakland Intl Airport
363 restaurants are within a 0.5 km radius
0.6 km from Market Street
View nearby attractions and restaurants
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Reviews (265)
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1 - 5 of 210 reviews
Reviewed 25 May 2018

The room was updated and clean, had its own bathroom, the price was fine, and it was quiet inside. One of the oddest hotel experiences ever, though. A few examples follow. When I got to the desk to check in, the desk clerk told me...More

Thank JCBrown222
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 27 May 2018

Dear guest, we apologize for the poor experience you had with us during your last stay. We are sorry to hear that our staff wasn't very helpful and accommodating. Our staff normally gets positive comments so we were a bit surprised by your comments. Please...More

Reviewed 6 March 2018 via mobile

Old hotel but clean rooms and nice bar and work out room. I booked on Expedia and got a nice price. This is an expensive area to stay. Taxi and Uber are around. TV is good. WiFi is fine. No problem and 2 timesMore

Thank Scott D
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 8 March 2018

Hi Scott, we are very happy to hear that our location suited you so well and that you were very much satisfied with the services and amenities we have provided. Thank you for your excellent feedback. We hope to welcome you back soon! Best Regards,...More

Reviewed 9 February 2018

Stayed here for 5 night but 1 night not been cleaned and tidy up. Very quiet hotel look like only one customer on the floor. The area of the hotel not too good. Closed to the town centre only five minutes walk.More

1  Thank Napha B
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 11 February 2018

We are very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This is not the usual feedback that we get, and not the usual experience that our guests have. We believe that we...More

Reviewed 17 October 2017

While the small room was clean and had been updated and the proximity to Union Square was great, I would not stay here again as the managers are among the rudest people I have ever come across and should not be in the hospitality industry....More

2  Thank Karyn W
Reviewed 16 October 2017

They kept delaying reception process, must have been understaffed or something. Then they kept forgetting to clean the room, but called cleaners after a while, who then arrived later and cleaned it up. The whole place seems a little bit disorganized.More

Thank PrincessJodiSF
Response from GuestXperienceTeam, Guest Relations Manager at Layne HotelResponded 19 October 2017

We are very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This is not the usual feedback that we get, and not the usual experience that our guests have. We believe that we...More

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About
Hotel class
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
40
Price range
US$94 - US$302 (Based on Average Rates for a Standard Room)
Also Known As
Layne Hotel San Francisco
Location
United States > California > San Francisco
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Microwave
Breakfast included
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
40
Price range
US$94 - US$302 (Based on Average Rates for a Standard Room)
Also Known As
Layne Hotel San Francisco
Location
United States > California > San Francisco
Hotel class
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
40
Price range
US$94 - US$302 (Based on Average Rates for a Standard Room)
Also Known As
Layne Hotel San Francisco
Location
United States > California > San Francisco
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Traveller (51)
Room & Suite (125)
Dining (1)
Amenities (6)
Questions & Answers
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David C
4 August 2015|
Answer
Response from Caz B | Reviewed this property |
Yup
0
Votes
Room Tips
"Third floor"
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"Jones St is a main route used by the Fire Dept. Suggest higher floors to reduce noise."
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"Don't book here..."
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"The rooms on the back side are relly quiet."
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