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Hotel Metropolis

Traveller (212)
Room & Suite (87)
Dining (1)
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25 Mason St, San Francisco, CA 94102-2805 See on map
Free Wifi
Non-Smoking Hotel
Multilingual Staff
Wheelchair Access
Breakfast included
3.5 Star accommodation
30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (876)
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All reviewsfarmer brownsmarket streetpowell stationthe hotel is cleanfree internetvalet parkingbartprintercarscableconventionsfo
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1 - 5 of 592 reviews
Reviewed today

This hotel is very dated and shabby in places, stayed there for 3 nights, there are a lot of homeless people around. Single glazed windows so a lot of noise from the street. No air conditioning, no fridge, very thin walls between rooms no safe....More

Thank Pamelagay
Reviewed today via mobile

The area outside hotel is not the best, and I didn't feel safe on the street. Chose it for proximity to Warfield Theatre. But hotel is nice with friendly staff. Bed comfortable. There is some noise from other rooms, building is old.More

Thank elu22222
Response from HaiyiHotelsSF, General Manager at Hotel MetropolisResponded today

Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve recognition and encouragement as we strive to continuously improve our guest experience. Thank you again; we hope your next visit will be even...More

Reviewed today

Stayed for 3 nights as part of a wider US visit including Las Vegas & NYC. Room was smallest of the 3 hotels (double room, 1 bed) - bed was practically against the wall, and no space for suitcases, but staff were helpful. It was...More

Review collected in partnership with this hotel
Thank naomi1970
Response from HaiyiHotelsSF, General Manager at Hotel MetropolisResponded today

Naomi1970, we are very sorry to learn that we did not meet your expectations on the room type, please contact our Reservations or myself directly for your next reservation so we can work on the room type options we have. Hope this will help you...More

Reviewed 2 days ago

This was a great hotel. Great staff and it felt safe despite being in the middle of the city. There were quite a few homeless but they were friendly enough not to bother us. Rooms are small, and the pillows were a bit hard. It...More

Review collected in partnership with this hotel
Thank Nicholas B
Response from HaiyiHotelsSF, General Manager at Hotel MetropolisResponded today

Thank you Nicolas for taking the time to share you experience at our hotel! Your comments will be shared with all of our staff so we all know we are accomplishing our goal which is to provide service to every guest stay with us. Again,...More

Reviewed 3 days ago

Hotel Metropolis is very close to downtown, frendly staff, very good service, but the furniture is old and may need renew. The neigbourhood is not so good, many homeless people arround. Good for 1-2 nightsMore

Review collected in partnership with this hotel
Thank Drago T
Response from HaiyiHotelsSF, General Manager at Hotel MetropolisResponded yesterday

Thank you for staying with us and taking time to write this review. We’re glad that the location was convenient and glad to hear you were satisfied with the staff and service we provided you! Again, thank you and hope to welcome you back soon!...More

View more reviews
Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of ...More a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. Less
Hotel class
Hotel Amenities
Free High Speed Internet (WiFi)
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Room Service
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Room types
Non-Smoking Rooms
Number of rooms
Price range
US$119 - US$1,053 (Based on Average Rates for a Standard Room)
Also Known As
Metropolis Hotel San Francisco
Metropolis San Francisco
United States > California > San Francisco > Union Square
Traveller (212)
Room & Suite (87)
Dining (1)
Business Centre & Event Rooms (2)
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
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Questions & Answers
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Rajat M
21 May 2018|
AnswerShow all 2 answers
Response from Rebecca D | Reviewed this property |
You can take the BART train directly from SFO airport to the Fifth and Market station, which is about one block from the hotel corner.
Simone C
18 July 2017|
AnswerShow all 3 answers
Response from Sam A | Reviewed this property |
Short answer is Yes. If you pay by CC, they only hold the money.
Room Tips
"Choose a high floor toward the rear to avoid street noise"
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"Rooms on 10th floor may be bad choice. Mine was small, lacked bathroom ventilation, heating and more"
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"Don't stay in 308."
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"High off street probably best."
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