Hotel was ok overall however rooms require refurbishment, especially for the price you pay. Beds were meant to be double but they appear to be a little smaller. Staff were friendly, especially the doorman and the location was pretty good being 20-30min from all main attraction. To be at the 4/5 star they need to modernise the rooms. Would consider staying elsewhere if we were ever to return to SF
Stayed for 5 nights. The front of house staff were very helpful, polite, and extremely friendly. The bar and restaurant still closed so we had worried the hotel would feel very empty and lacking atmosphere. However, all of the staff made us feel so welcome, and they went above and beyond to provide good service. An excellent choice of hotel, and the location is perfect for exploring all the city has to offer. We highly recommend this hotel.
Omni hotel Grand entrance hall with doorman. Reception staff were pleasant and friendly. Gave us lots of info on restaurants etc. Advised room was on 8th floor nice and quiet with a view.. Room was on the 9th floor and the view was looking into office block windows (see pic). 1st impression of the room was that it looked tired and in need of a freshen up. Everything looked a little grubby (although not dirty) Bathroom was compact and again could do with some attention, taps dirty, bath plughole chipped which made it look grubby. Handle on the hot tape came off in my hand (quickly screwed back in and all was well). Shower was fixed with no movement or had held option. Lights in the room were via several table lamps which looked nice but in order to turn on/off you had to put your hand under the shade and turn a switch (no cord with switch) this was not the best thing when wanting to turn the light on during the night. Fridge/ Mini bar was an empty small fridge with a key - bazaar!! Breakfast - service was very attentive throughout and food was delicious although the price is very expensive so we ate breakfast out some days at Schilling Cafe - 5min walk away. Overall the hotel was neither good nor bad, some parts could be 5 star , some 3 star so i guess 4 star is the correct rating. Would I stay here again - probably not.…
Old school Omni vibe (think crystal chandeliers, granite etc) in great location. We kept hearing about San Fran’s homeless problem but did not encounter any around our hotel. Walkable to lots of sights and restaurants. Very comfortable beds.
This has been the best hotel experience in years. From door to front office to room cleaning to restaurant!… every person we interacted with had a smile, very friendly and made us feel the best during our vacation!… Fabulous experience. Kudos to you all!… it is not very difficult to make your guest happy. Clean rooms, 5-star house keeping, friendly personal!… you nailed it!… finally, location was the best as well…
This was the perfect haven for a San Francisco adventure with kids! The hotel lobby is beautiful - classic charm and elegance! The staff are exceptional, particularly Darryl at the door and Adam at front of house. The hotel is dated but I personally loved that as it was immaculately maintained and reminded me of the old style hotels with a focus on great service (as opposed to trendy hotels with quotes on the bedding and gimmicky wall art, but no professionalism). With children, I did not feel safe at all times during our San Francisco adventure (that is a different story) BUT this hotel was a haven of security and calm in a city that doesn’t always offer that! Because it is located in the financial district, the hotel is in a smart, clean and professional neighbourhood and it is also perfectly located for the cable car rides (stop right outside the hotel!) The housekeeping is AMAZING and, unlike other hotels post-covid, happens daily without having to ask. A lovely feature was the coffee in the lobby in the mornings, and fruit and water offered for the rest of the day. Thank you Omni SF!…
Overall very disappointing experience. Incredibly outdated decor and furnishings, cheap furniture (peeling fake leather chairs in dining room), leaking to-go coffee cups, no mini fridge in room, no pool, no fitted bottom sheets (just a flat sheet tucked in, so it untucks overnight as you move around), cheap toilet paper, green initiative not followed (sheets and towels were changed daily despite us not asking for them to be), dusty furniture in room, blackout curtains don't overlap so there is a slit of light peeking through each set, crib mattress stunk like diapers. Restaurant is overpriced for mediocre food, and service in the dining room was rushed and unpleasant. Hotel is so cheap that they never replaced the concierge after removing it during COVID lockdowns. Doormen and front desk staff were pleasant. Darryl the doorman was a bright spot in all of it!…
The hotel had 4 stars and I was recommended this hotel by coworkers as i was coming for business purposes. First off didnt have a great first time interaction with the doorman, he made me sort of feel like I didnt belong at a hotel like this. When I went to check in, I was given no details about anything on the hotel or where I can find anything... I checked into my room and when I checked the bed there were small hairs all around the pillow, then also when I lifted the covers there were long hours, disgusting. I went to go wash my hands, find out there was a small hair in the soap dish too, wth?? I called down and let them know and they said oh do you want someone to come clean the room again? Again, this wasn't cleaned, can definitely tell with all the dust around. They moved me to another room, saying it was an upgrade because they moved me to another floor, complete bs...when I went into this room, the bed was fine, bathroom was fine but the chair where the table is had a ton and I mean a ton of small human hairs all on it. At this point I'm tired and done calling the front desk as they aren't very helpful. I would definitely not stay here again, very disappointed.…
Really nice hotel. Very safe as it has a concierge on site. Nice bar/restaurant that serves lovely cocktails and food. Also within walking distance to surrounding area of shops, stores, and restaurants.
I've stayed here many times, our law firm Fenwick & West is across the street. I've always had very good service and a nice room for a reasonable price, unless there was a conference in town. Rates go up as expected. This last trip was to have a cancer procedure at UCSF's cancer hospital ( great cancer team BTW). Regrettably my surgeon contracted covid and my procedure was moved out a week. I had booked a discounted rate for a Sunday & Monday stay, so my wife could drive me home on Tuesday. Accordingly, I called to move the reservation to the following Sunday, explained the situation... response was: too bad... that will be an extra $400 and change... the hotel had plenty of rooms. Sad. For the record: We meet at F&W quarterly. My company and the Board of Directors who travel in from NYC and LA will no longer be staying at the Omni. Just five of us who need a room, the rest of the folks are local. We pride ourselves on great customer care... and a little empathy. The good news: The UCSF hospital room has a 60' samsung TV and a view of the bay... the bed could be better. ;)…
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