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The Orchard Hotel

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2,638 Reviews from our TripAdvisor Community

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There are newer reviews for The Orchard Hotel
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Showing 2,439: English reviews
Vancouver, Canada
Reviewed 4 weeks ago

I stayed here for 6 nights in mid-December 2016 and had only a lukewarm/cool shower the whole week. I followed up the first morning and was told sometimes they just don't have hot water in the morning when everyone takes a shower but they would send up a repairmen. We repeated my taking a cool shower, asking about it and...

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Helpful?
3Thank ElizabethVancouverBC
Collins C, Manager at The Orchard Hotel, responded to this review

I'm sorry you were expecting hot water and didn't get it, because I understand how disappointing that could be. As we mentioned, sometimes the hot water does run out when everyone is taking a shower all at once. We apologize for any frustration that might've caused. Other than the shower, since most of our rooms come out to about $160...

Reviewed 4 weeks ago

Perfect location, great service, nice views, the Orchard is just the right combination of luxury and family-style comfort. During my most recent visit, I was bumped up to the suite, which was a delightful surprise, furnished with wonderful artwork and a cozy lounge.

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Helpful?
2Thank James G
Collins C, Manager at The Orchard Hotel, responded to this review

Great service and convenient location are two areas where we're thrilled to have hit the mark, James. Next time you're in town we'd love for you to stay with us again. Safe travels, Collins C., Front Office Manager

Maui, Hawaii
Reviewed 4 weeks ago

This is a small boutique hotel in a great location, close to Union Square and Chinatown. The staff are friendly and professional, rooms spacious and clean. It's the only place to stay in downtown San Francisco!

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Helpful?
Thank Sjm550
Collins C, Manager at The Orchard Hotel, responded to this review

We're happy our place was both spacious and our staff was friendly! We're looking forward to seeing you again next time you're in town. Fondly, Collins C., Front Office Manager

Sewell, NJ
Reviewed 4 weeks ago

This hotel does not offer much. It is quiet and well located. The best service is provided by the doormen. They are very pleasant and helpful. The front desk is populated by lots of people that have no clue on how to run the front desk, how to properly greet and help passengers, and worst of all they are very...

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Helpful?
1Thank SJ-Traveler-01
Collins C, Owner at The Orchard Hotel, responded to this review

It sounds like there were some issues of missed communication with your card, and we apologize for that. It's not our intent to surprise anyone with their hotel room charges, and we do our best to inform everyone of the one night deposit which is processed one day prior to arrival - it is on our websites, etc.. I also...

Reviewed 11 December 2016 via mobile

Our flight arrived very early in the morning, the room was ready and waiting for us way before the standard check in time. The room was clean and quiet. Huge bathroom :) It was a short but great visit!

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1Thank Adi_potok
Collins C, Manager at The Orchard Hotel, responded to this review

We're glad you got to stay with us, even if it was short and sweet! Next time you're in San Francisco we hope you'll relax in one of our rooms again. Warmest regards, Collins C., Front Office Manager

Perth, Australia
Reviewed 8 December 2016

My wife and I stayed in this hotel for our first trip to San Francisco. The rooms were spacious and clean, and the staff were always very friendly and helpful. The nightly turn-down service was a nice touch. We will stay here at next time we visit San Francisco.

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Helpful?
Thank Dan S
Collins C, Manager at The Orchard Hotel, responded to this review

Thanks for staying with us for your first trip, Dan! It's awesome that the rooms and the service were everything you were hoping for. We hope you'll relax with us again next time you're in town. Until then, Collins C., Front Office Manager

Nevada City
Reviewed 8 December 2016 via mobile

Clean, classic hotel... one we return to each December. It's within walking distance of all the shops and restaurants, making holiday shopping and dining easy. The staff is well-trained, very polite, patient and accommodating. They are eager to make certain everything about your stay is what you need and want. Also, it's right on the trolley line, so again easy...

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Helpful?
Thank Francis C
Collins C, Manager at The Orchard Hotel, responded to this review

Happy holidays, Francis, and thanks for choosing our place each December! We're overjoyed that we can be convenient and helpful for you each time you stay with us. See you next time. All our best, Collins C., Front Office Manager

San Francisco, California
Reviewed 6 December 2016

We've stayed at the Orchard a couple of times, and it remains a good choice. There are cheaper rooms around, but those rooms are for the most part old, small, and musty. The Orchard has reasonable rates (for Union Square area), fresh, large, and well appointed rooms, and excellent, friendly service staff. Only a two minute walk from the Square,...

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Helpful?
Thank coopersf
Collins C, Manager at The Orchard Hotel, responded to this review

We're pleased you choose us each time you're in town, even though there are other options. We'll take your comment about the microwaves into consideration, but otherwise we're pleased that our rooms are comfortable and have some of the amenities you really like! Thanks for helping us contribute to the environment by leaving this review. We'll see you next time....

Noumea, New Caledonia
Reviewed 3 December 2016

We arrived early morning after a long overseas flight, we had a very nice welcome and they gave us the room immediatly;the room was spacious and quiet facing the back side; the location is excellent and it is very easy to walk around to discover the city center; we tried the breakfast but were disappointed about it;we also had an...

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Helpful?
Thank laurent503
Collins C, Manager at The Orchard Hotel, responded to this review

We're thrilled our staff was helpful and that the room was quiet and spacious. I'm disappointed our breakfast missed the mark, but overall it sounds like we helped you have a pleasant trip, which means a lot to us here. Next time you're in the area we'd love for you to stay with us again. Fondly, Collins C., Front Office...

Santa Cruz
Reviewed 3 December 2016

My husband and I spent the weekend after Thanksgiving at the Orchard Hotel. It was perfect. 2 blocks from Union Square, close to shopping and restaurants. The staff was friendly and helpful. The room and bathroom were spacious. Even with a room that faced Bush St., it was quiet. Love this hotel!

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Thank KSB95005
Collins C, Manager at The Orchard Hotel, responded to this review

We're happy you had a perfect stay and enjoyed your room! We're looking forward to your next visit to the area. All the best, Collins C., Front Office Manager

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more   less 

Additional Information about The Orchard Hotel

Address: 665 Bush Street, San Francisco, CA 94108-3510
Region: United States > California > San Francisco > Union Square
Price Range: €193 - €420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Orchard Hotel 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco
Hotel Style:
#6 Family Hotel in San Francisco
#7 Green Hotel in San Francisco
#8 Romantic Hotel in San Francisco
#8 Luxury Hotel in San Francisco
#11 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Orchard Hotel staff and other travellers.
27 questions
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Questions? Get answers from The Orchard Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try asking for an inclusive breakfast when booking.”
 of 5 bubbles Angelalong, 12 Jan 2017 | Read review
“Avoid rooms at the lower floor, choose rooms at the higher floors”
 of 5 bubbles wukong1205, 30 Dec 2016 | Read review
“back side room are more quiet”
 of 5 bubbles laurent503, 3 Dec 2016 | Read review
“ask for a quiet room at the back”
 of 5 bubbles travelhappy241, 28 Nov 2016 | Read review
“Our room was near the back of the hotel away from the elevators on the 8th floor and was very quiet.”
 of 5 bubbles gibs1jag, 24 Nov 2016 | Read review
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