Fairmont Heritage Place, Ghirardelli Square
900 North Point Street Suite D100, San Francisco, CA 94109-1192
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About
#9 of 245 hotels in San Francisco
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Complimentary Instant Coffee
Bicycle rental
Bicycles available
Kids stay free
Books, DVDs, music for children
Valet parking
Wifi
Complimentary tea
Bicycle tours
Patio
Board games / puzzles
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Desk
Dining area
Fireplace
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Harbour View
Languages Spoken
English, French, Spanish, Arabic and 2 more
Location
Full view
93Great for walkers
Grade: 93 out of 100
46Restaurantswithin 0.5 km
31Attractionswithin 0.5 km
Contact
900 North Point Street Suite D100, San Francisco, CA 94109-1192
Getting there
Car HireSee all San Francisco car hire
Nearby restaurants
Cafe De Casa
174 reviews6 minBrazilian
Eight Am
1,232 reviews5 minAmerican
Norman's Ice Cream and Freezes
321 reviews5 min
Restaurant Gary Danko
2,571 reviews4 minAmerican
See all nearby restaurantsNearby attractions
San Francisco Maritime National Historical Park
687 reviews4 minEducational sites
San Francisco Maritime National Historical Park Ships at Hyde Street Pier
230 reviews4 minShips
Ghirardelli Square
3,552 reviews1 minShopping Malls
Russian Hill
181 reviews6 minNeighbourhoods
See all nearby attractions864Reviews8Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
home just great, Aziz has been there every day for us, ready to do us a favor every moment. very helpful person. quality hotel, very nice and lively area. we will come back. small flaw, light curtains would be convenient so we are not seen from outside and the light can enter. ROQUE FAMILY
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Excellent place to stay in San Fransisco. Everything was perfect from start to finish. The location could not be better. The staff was better than perfect. Great dining, Cable cars, beautiful sunsets, view of the bay, walking distance to fisherman’s wharf and pier 39. It’s a no brainer if you want a luxury stay on the bay with plenty to do!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
A dream come true property, this is what service is all about. The team at the Fairmont Heritage Place will delight your soul. Outstanding 5 star experience. The service was impeccable from all staff members. Initially, we only booked for a 2 week stay and kept extending, for another 5 months while we were remodeling our home. We stayed in a beautiful 2 bedroom suite with high end amenities, including a full kitchen and washer and dryer in every residence, which is very difficult to find in San Francisco. Along with my family being extremely happy with our stay, our dog had a fabulous time as well, as they are pet friendly and supplied him with a dog bed, dog bowls, and dog treats. The doorman loved to give him treats as we would come and go. Besides staying in luxury, you are in a prime and safe location, just upstairs from Ghirardelli Square. You are also in close walking distance from Fisherman’s Wharf, North Beach, Fort Mason, and the Marina District. The Mustard Terrace was our favorite part of the hotel. It has spectacular views of Alcatraz, the bay and the world’s famous Ghirardelli sign above. We loved hanging out on the comfy outdoor couches by the fire pit, day or night. The hotel also offers a complimentary generous wine and cheese hour every Wednesday and Friday which was a wonderful perk. We can’t thank the entire staff enough who went out of their way to make our stay feel like home. I can honestly say, the staff treated everyone like family! A few of them are Marco, Stephen, Aziz, Ryan, YuMi, Jean, Jason, Jeff, Asim, Lucia, Michelle, Johnson, Byron, The housekeeping team, Dallas, Corina, and Sarah. And of course the managers Jonathan, Dan, and Jessica.…
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a 2 bedroom suite with a lovely view of the bay and Alcatraz. The facilities were exceptional - a modern kitchen, lovely sitting area with fire and 2 good sized bedrooms with ensuite bathrooms. We also had access to a small patio and a good sized shared patio with heaters. Everything was modern and very clean. The location of the hotel is very good, in the bustling Ghirardelli Square with a few restaurants and quirky shops, but also within walking distance of Fishermans Wharf and other attractions. We were there to celebrate our 30th anniversary and the staff were very helpful with helping with our celebrations along with some wine, goodies and a very sweet card. It was a Monday and many restaurants were closed, but their recommendation for Alexanders was spot on! So shout out to YuMi and the concierge team (Justin, Ryan and Jason)…
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 3 May 2022
Dear biffie, Thank you for providing your 5 star review on TripAdvisor. I am glad you found your 2 bedroom residence to be satisfactory and to your living, and that the furnishing were modern and the residence clean. We appreciate the shout out to YuMi, Justin, Ryan, and Jason, and will be sure to celebrate your comments with them accordingly. We hope to welcome you back in the near future!
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Superb services from bell to front desk, reminded me of most of the Asia hotels I have been to. Room was clean and attentive to needed items. Liked the expresso machine in the hallway and location was excellent and 5-10 minutes drive to most places. Pet friendly was a plus. Received texts from management for questions and answers. We had a great time and thanks for the memory.
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Date of stay: April 2022
Value
Rooms
Service
Room Tip: large suite definitely good for family and with kids on the luxury side
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 3 May 2022
Dear TheTravelGang, Thank you so much for sharing your excellent stay with us and with TripAdvisor. We take pride in the service we deliver - and I am glad you were able to recognize the team in their outstanding efforts. We truly believe that our property offers the best service in the San Francisco bay area, and your comments support that idea. We hope to welcome you back to your new found home when you return!
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Lovely hotel with a home from home feel. I wish I could have stayed a lot longer. The view from the room was amazing. I’ll never forget looking out at Alcatraz from our bed! The staff were all friendly and helpful. Particularly Aziz whose smile brightened up our day!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 3 May 2022
Dear ClaireBlyth, Thank you for sharing your comments with us about your stay - we too wish you could have stayed a lot longer with us! I am glad you were able to enjoy the breathtaking views some of our residences have to offer. We hope you will stay for at least as week with us next time you are here! Thanks for taking the time to recognize the Butler Aziz - he is an all star and was recently recognized as our employee of the year. It is comments like these that got Aziz the recognition he deserved. We look forward to welcoming you back soon!
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Our family of 4 travelled to San Francisco for 3 nights as part of our spring break California trip in March 2022. I had high expectations for the Fairmont Ghirardelli Square, and it exceed them in every way. The staff was top-notch from arrival to departure, always available, professional, and welcoming. Each person immediately responded to any request/question we had. The hotel itself is luxurious and refined -- a high-end retreat in a very busy city. The location is perfect -- we were a 5 minute drive or walk from every site we wanted to visit (Golden Gate Bridge, Ferry Building, Chinatown, Union Square, Fisherman's Wharf). We had a 3 bedroom residence, beautifully furnished, with fire place, sound system throughout, and en-suite bathrooms for each room. And, of course, the hotel located directly in Ghirardelli Square which is itself a treat (and there is an outdoor deck with fire overlooking bay/Alcatraz. Our stay at the Fairmont Ghirardelli Square was perfect, and I can't recommend it highly enough. We would absolutely go back.…
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Date of stay: March 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 3 May 2022
Dear NMFamilyTraveler, Thank you so much for your excellent 5 star review. While I am delighted to read you and your family enjoyed your stay, I am even more thrilled to learn that you had even better interactions with our staff, and that we were able to respond to all your requests/questions you had in a timely and efficient manner. We are excited to host you and your family on subsequent return visits to the bay area!
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We stayed for 6 nights at the property in March 2022, in one of the two bedroom suites with a view of the Bay. The accommodation was lovely, with comfortable beds, a fireplace, stylish furnishings, and it was a very generous size. The view from our bedroom window was gorgeous, and the atmosphere of this converted factory, with exposed brick and quirky spaces is very unique. Our unit was also very well equipped with everything we needed to prepare a meal when we wanted, and it was supplied with luxurious toiletries, robes and towels. The size and layout were perfect for a family, offering plenty of space and privacy for myself my husband and our adult children. We were there to visit one of our daughters who had moved to San Fran, and a couple of nights she stayed over with us and the pull out in the living room easily allowed for 5 adults to be comfortable in the apartment ( indeed, I think with the pull out the unit would be comfortable even for 6 people). The accommodation is really a high end super comfortable full apartment, so it felt like a home away from home, but with full housekeeping services! My daughter took full advantage of the large soaker tub, and as we all needed to get a little work done while we were visiting, it was easy for each of us to find our own spot to be on a computer, or alternatively relax in front of the fireplace or TV. The public spaces of the property are also terrific, offering a couple of huge outdoor decks with fire pits that were great for sitting out on a cool evening. The deck on the second floor with a panoramic view of the Bay was especially fabulous, and we had a little wine and cheese visit with some friends out there one night that was wonderful. The property's location, attached to the shops and restaurants of Ghiradelli square and easy walking distance to the bay, and Fisherman's wharf, as well as to Russian Hill, was super convenient and made the stay relaxing as we could grab a bite whenever we wanted at one of the nearby restaurants and go for beautiful walks along the water straight from the hotel. The thing that really set the hotel apart, though, was the service. Without exception every staff person I had contact with was smiling, helpful, and super accommodating. I have travelled extensively and can't recall any place I've been where the staff were as noticeably pleasant. They really went the extra mile to be helpful. We will definite come back!!…
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: view of the Bay room was great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 3 May 2022
Dear LJeanSc, Thank you so much for your fantastic review. We appreciate you taking the time to offer us this resounding 5 star review on TripAdvisor. I am glad our property suited your needs as family, and were able to take great advantage of all of our offerings. You have a home to come back to whenever your travels bring you back to the San Francisco Bay Area!
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I researched just about every hotel in San Francisco but kept coming back to this beautiful place. The location alone was a no brainer but the rustic charm had me. My friend and I unanimously agreed this was the place to celebrate her 50th birthday! Great decision! From the start the customer service stood out. I called ahead to set up a special welcome gift in our room and Jason went above and beyond in assisting with the details. He suggested a florist, made arrangements for chocolates and wine, and also made some wonderful suggestions for restaurants in the area. Upon arrival our check in was seamless…We were greeted by a gracious and professional valet named Azziz who escorted us to our room and was very thorough going over our amenities . We definitely had the best room in the house, a 2 bedroom/2 bath suite with a kitchen, washer/dryer, a fireplace and a beautiful fire pit right outside our room. The view of the bay and Alcatraz was amazing! The Ghirardelli chocolates, wine and beautiful flowers were the perfect touch. Throughout our stay, we were impressed by the cleanliness of the hotel and surrounding square, the ease of getting in and out, (we used the valet and we texted when we were ready to go so our car was always waiting), the fact that we always felt safe and secure, and the convenience of the location can’t be beat! We were minutes away from almost every attraction and restaurant we had on our itinerary! The ONLY drawback was the lack of a restaurant for breakfast or room service, (maybe pandemic related?) but when you’re minutes away from everything you could possibly want, it wasn’t missed. All in all we had an amazing stay, and when I come back to this beautiful city, there’s no place I’ld rather be! Thank you to the Fairmont Heritage for helping us make such a memorable experience!…
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 18 Mar 2022
Dear 880kellis, Thank you so much for your incredible 5 star review. It is such an absolute pleasure and delight to read about your amazing experience at our property, and that both Aziz and Jason went out of their way to ensure you had a perfect 50th birthday celebration. We are so glad we were able to turn your 50th birthday moment into a lasting memory, and hope you will celebrate subsequent birthdays with us in the future! We will be certain to celebrate both Jason and Aziz for their outstanding service. Warm Regards, Daniel
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We booked a two bedroom suite with a bay view for three nights. We were delighted with the accommodations and particularly the view and large balcony overlooking Ghirardelli square and San Francisco Bay. Nice to find an expresso machine in the kitchen too. All staff were wonderful. Our grandkids had a great time there too. We are looking forward to a return trip in the future.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 7 Mar 2022
Dear Carol N, Thank you so much for your incredible review. I am equally as delighted to see you were able to enjoy your private balcony overlooking the San Francisco Bay. Indeed, the views we have to offer are truly unique and I am glad you were able to take advantage of the views. Thank you for recognizing our wonderful staff - we take pride in the service we deliver to all guests and owners. We certainly look forward to welcoming you back to a return trip!
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PRICE RANGE
US$944 - US$1,326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont heritage place, ghirardelli square hotel san francisco
LOCATION
United StatesCaliforniaSan FranciscoFort Mason / Fisherman’s Wharf
NUMBER OF ROOMS
53
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Claim Your Listing Frequently Asked Questions about Fairmont Heritage Place, Ghirardelli Square
Which popular attractions are close to Fairmont Heritage Place, Ghirardelli Square?
Nearby attractions include San Francisco Maritime National Historical Park (0.3 km), San Francisco Maritime National Historical Park Ships at Hyde Street Pier (0.3 km), and Ghirardelli Square (0.06 km).
What are some of the property amenities at Fairmont Heritage Place, Ghirardelli Square?
Some of the more popular amenities offered include free wifi, a fitness centre, and room service.
Which room amenities are available at Fairmont Heritage Place, Ghirardelli Square?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Heritage Place, Ghirardelli Square?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Fairmont Heritage Place, Ghirardelli Square?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Fairmont Heritage Place, Ghirardelli Square?
Conveniently located restaurants include Cafe De Casa, Eight Am, and Norman's Ice Cream and Freezes.
Are there opportunities to exercise at Fairmont Heritage Place, Ghirardelli Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Fairmont Heritage Place, Ghirardelli Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Heritage Place, Ghirardelli Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Heritage Place, Ghirardelli Square offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Fairmont Heritage Place, Ghirardelli Square?
The staff speaks multiple languages, including English, Spanish, French, Chinese, Thai, and Arabic.