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This once glamorous hotel is badly in need of updating. While it still offers top notch service and a great location on Nob Hill, the rooms, hallways etc are deteriorating. The wall paper in our bathroom was peeling, the rug and furniture showed signs of...More
1 Thank joesChicago
Response from IHGService, Guest Relations Manager at InterContinental Mark Hopkins San FranciscoResponded 1 week ago
Thank you for your stay and for taking the time to leave us feedback. While I am glad that you found the level of service top notch, I am sorry that the condition of the room and hallways fell below expectations. We aim...More
My husband and I loved staying here to celebrate our big wedding anniversary, and enjoyed the Club Room privileges including great breakfasts and snacks throughout the day, afternoon light bites with the full bar on offer.
We walked to most attractions, and found it conveniently...More
We have stayed here twice, the first time on a couples weekend and the next as a family with two teenagers. The hotel was very accommodating with giving us a roll away and a large room for the four of us. We love having use...More
Thank Brooke G
Response from asmaramazur, Front Office Manager at InterContinental Mark Hopkins San FranciscoResponded 3 weeks ago
Thank you for your review. We appreciate all of your feedback. Our hotel guests are given preferential treatment at Top of the Mark by announcing to the host that you are a guest of the hotel. If there are no tables available, you are first...More
We enjoyed our long stay thanks to the nice and service minded personnel at reception, housekeeping, restaurant and customer relations. Tasteful breakfast with crispy bacon, variety of fruits and berries and very good coffee.
Clean and nice room with efficient air-condition.
The staff were all great and there was nothing drastically wrong with our room but it was a little small and particularly next to the newer hotels the room felt a bit tired. This was countered by lovely old touches such as still having a...More
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that
followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.