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InterContinental Mark Hopkins San Francisco, an IHG Hotel

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999 California Street, San Francisco, CA 94108
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Traveller (1613)
Room & Suite (1198)
Dining (153)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Mark Hopkins San Francisco, an IHG Hotel
Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#86 of 245 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Sophisticated elegance and modern comfort intertwine at this historic luxury hotel in Nob Hill to bring together the best of San Francisco and the bay. InterContinental® Mark Hopkins San Francisco welcomes you to enjoy well-appointed guest rooms and breathtaking views. Situated at the crest of celebrated Nob Hill near the crossing of the three cable car lines, you'll be just steps from iconic areas like the Financial District, Union Square, San Francisco's Chinatown, and Fisherman's Wharf.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Babysitting
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Cable / satellite TV
Flatscreen TV
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Radio
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English

Location

Full view
100Great for walkers
Grade: 100 out of 100
194Restaurantswithin 0.5 km
130Attractionswithin 0.5 km
3080Reviews49Q+A100Room tips

Reviews
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Traveller rating
  • 1,267
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Most Recent
Heinz S wrote a review 16 Aug
Bernese Oberland, Switzerland374 contributions89 helpful votes
Basically, we were very satisfied. I deliberately place only the weak points so that the hotel can improve. Somehow, the four stars do not fit the offer. Table tennis table in the lobby does not match the ambience. Questions about the tourist offer of SanFran are referred to the Internet. It does not have a tour desk. Breakfast is good quality. If you don't want such large portions, it's not possible to order just a single pancake or waffle. Either the whole portion or nothing. Great Job by Raffy: He took the cab order and exactly at the time Joyce from SF Limo Golden Sucess drove up. An absolutely sympathetic, good driver with a wonderful car. Absolutely recommended Picture: great view out of Room 1035
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: The higher the better; je höher je besser
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steffenino wrote a review Jul 2022
Chino, California196 contributions92 helpful votes
+1
We stayed at the Mark Hopkins to celebrate our 50th anniversary. Everyone was so welcoming and helpful, Al the doorman was so friendly and welcoming, as well as the manager who checked us in and upgraded us to a lovely corner suite. Bellman was very helpful and friendly as well. We had Champagne and appetizers at the Top of the Mark and received complementary desert and coffee. The room was extremely comfortable and clean with a beautiful view of the city and the bay. Housekeeping was excellent! Thank you to the wonderful staff for a very special stay for our anniversary!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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dennburr wrote a review Jul 2022
Greenwich, Connecticut147 contributions69 helpful votes
We have visited this wonderful hotels annually until covid hit; this was the first return visit. The hotel is still the great grande Dame it has always been. The rooms are beautifully appointed; the beds very comfortable; the bathroom very acceptable. The staff could not have been nicer or more informative. Unfortunately we could only stay one night as we motored on to vineyards and redwoods. Look forward to next year!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Loren M wrote a review Jul 2022
1 contribution3 helpful votes
Back in the day this was a grand place. But when I recently tried to make a reservation looking for a very upscale room for our anniversary, what torture. I felt like I was working with some flea bag motel. After over an hour with a res person who was as close to clueless as one can get, I gave up and called the Hotel directly. Then I got a guy named Michael who I guess was working the switchboard. Wow, if he is the caliber of employees on site - I would be scared to stay. Tried to get to a manager - more torture. Bottom line, I gave up and am glad I did because when I looked closer and ratings it is clear that it is not a first class hotel anymore. Ah for the good ol days. Bottom line: be prepared to be tortured if you seek a res at this dusty old place.
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Date of stay: July 2022
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from IHG Service, Other at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 2 weeks ago
Hi 642lorenm, I hope all is well! We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management. I'm certain that all you've pointed out will be looked into and addressed accordingly. I also sent you a private message discussing this matter. Thank you for choosing IHG Hotels and Resorts for your anniversary. I hope you'll consider us again in your future travel needs! Stay safe, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mo Morales wrote a review Jul 2022
31 contributions22 helpful votes
The wife and I stayed at the Intercontinental Mark Hopkins in San Francisco for three nights in July as a part of a 2-week California trip. We were pleasantly surprised by the condition of this historic building and more so with the location. The hotel is located in Nob Hill where some of the best hotels in San Francisco can be found. We felt extremely safe walking around to the different restaurants for breakfast, lunch or dinner. Our room was classy, clean and the bed super comfy. I sleep better with firm pillows and asked for some and were quickly provided with them. I also want to thank Robyn who was always very gracious to my wife and I each time we arrived or left the hotel. Overall, we could stay here again.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Valet parking was $67 a night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Firas M, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 4 weeks ago
Dear Mo Morales007, I am happy to hear that you enjoyed your stay with us! We also sincerely appreciate that you recognized our team member Robyn! We hope to get the pleasure of welcoming you back in the near future. Sincerely, Firas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GreekAmericanMom wrote a review Jul 2022
Novato, California376 contributions207 helpful votes
We stayed one night when we had family visiting. The hotel is ideally situated so many things are a short walk or taxi ride away. The hotel is beautiful and oozes “old San Francisco” charm and grace. It’s a very quiet hotel which we liked, and the rooms are very comfortable. We also enjoyed a drink at the Top of the Mark which was a real treat!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Firas M, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 4 weeks ago
Dear GreekamericanMom, Thank you for sharing your experience! We are delighted to hear that you had a comfortable stay with us. We look forward to welcome you back soon. Sincerely, Firas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brittany D wrote a review Jun 2022
Laramie, Wyoming1 contribution3 helpful votes
Location is not great, because it sits at the top of the hill it's very difficult to walk to and from. The exterior and lobby are beautiful, but the rooms are nothing special. Certainly not worth the price. We were offered to upgrade our room with a view which we decided to, but that also wasn't worth it. To the man in the next room who woke us up, I could hear your whole business conversation because the walls are paper thin. We thought the check-in process went well; however, when we were charged extra after our stay we questioned it as the fees were a surprise to us. The 3rd party told us a fee may apply (for a hotel with NO amenities). The fees weren't brought up at check-in so we assumed there wasn't one (shame on me for assuming). I later learned all hotels in SF do this but for the sake of customer service, it would have been nice to know upfront. (Every hotel in Vegas tells you this, they could learn a thing or two from them.) When I called the hotel and asked about it the gentleman wasn't friendly when I asked why I wasn't made aware before and he told me "well you couldn't cancel it anyway when you found out about the resort fee". When I asked about why the resort fees were charged there, he didn't give me an answer and just talked over me. The only thing they have going for them is the Top of the Mark, the views were incredible. Overall, the experience wasn't great and wasn't worth the money we paid.
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Date of stay: June 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Other at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 13 Jul 2022
Hi BrittanyD1017, Thank you for staying at InterContinental Mark Hopkins San Francisco. Our hotel provides a quality stay in an environment that separate us from every other chain. I read your remarks, and I'm sorry for the inconvenience with our hotel. I know that this is not what you expected when reserving with us. I forwarded your message to our local area managers and the necessary measures to avoid this from happening. I invite you to come on your next travel adventure. We know that you won't regret your decision. Cordially, Oscar C. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Writelines wrote a review Jun 2022
57 contributions93 helpful votes
As an IHG Ambassador, we were allocated room 1625, an accessible room with a sun lounge, giving panoramic views of the city. This was one of the highlights of this hotel, even though we didn’t utilise it fully. The Lounge access was part of the restaurant and it wasn’t fully clear what was included drinks wise. It was closed on Sunday so we were given vouchers for drinks and appetisers in the Top of the Mark. Whilst walking through the city (I think on Polk St), we were stopped by a member of staff from the restaurant area and his friend, who’d recognised us. He then gave us some great suggestions of where to visit and it was really helpful. I hope someone can identify that member of the team. I’d definitely stay again when returning to the city. All the staff were really nice.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Firas M, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 26 Jun 2022
Dear Writelines, Thank you very much for taking the time to write a review for your stay. We are delighted to hear that our team was able to to be of service during your stay. We will try and identify the team member who assisted you with the recommendation. thank you for highlighting the gesture. We are looking forward to welcome you back again soon, Sincerely, Firas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
H2037ZEkaren wrote a review Jun 2022
Hemel Hempstead, United Kingdom3 contributions5 helpful votes
If you want character, charm and friendly helpful staff this is the hotel for you. It’s based centrally so a 10min downhill walk to union square or a lovely 30mins walk to fisherman’s wharf… might need Uber back steep climb otherwise…the roof top bar although expensive is worth a visit with amazing views across San Fran…perfect for couples who are passing through…
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Firas M, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 26 Jun 2022
Dear H2037Ekaren, Thank you very much for your kind words about the hotel and staff. We are delighted that you enjoyed the location as well. We hope to get the pleasure of serving you again soon. Sincerely, Firas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Windcurrent wrote a review Jun 2022
26 contributions6 helpful votes
The area around the Mark Hopkins is one of San Francisco's most beautiful. But unfortunately, because the Mark Hopkins sits on one of the city's highest hills, it's a very difficult walk to the hotel from the great sites nearby--and I love to walk! You can grab a cable car for the few blocks it takes to get to the M.H. from Chinatown or Union Square, or for the longer trips from the Ferry Building or Ghirardelli, which is fun. Be aware, however, that no matter the length of the trip, even if it's just a couple of blocks, the fee to ride a cable car is always a standardized $8.00 per person. I also love staying at historic hotels and understand that frequently means accepting small rooms and bathrooms. But the rooms and bathrooms at the Mark Hopkins are really unappealing. Also, they have thin walls. You can hear someone talking the next room, even if they are speaking at a normal volume. I don't think that we'll stay there again. Two other comments, the Top of the Mark offers some of the very best views of San Francisco and the bar food there is quite good. (Try the tacos with wonton shells.) We had breakfast in the downstairs dinning room. The dinning room is lovely, but the breakfast was unbelievably bad. How do you ruin toast? Well, by serving it both soggy and burnt. How do you ruin roasted potatoes? By making them dark brown, greasy, and overcooked. The same was true of the bacon. I'm not a picky eater, but this food wasn't up to what should be any restaurant's standards. The Mark Hopkins used to be one of San Francisco's best hotels. It deserves a new management company and a lot of TLC.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: Ask for a room on a high floor. Your room may be dingy, but your view will be breathtaking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Firas M, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 26 Jun 2022
Dear Sarah S, Thank you for taking the time to write a review for your stay. We sincerely appreciate your feedback, and we will utilize it to improve our guest experience moving forward. We hope that you will give us the opportunity to welcome you back in the near future. Sincerely, Firas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$264 - US$367 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental mark hopkins san francisco hotel san francisco, intercontinental san francisco, san francisco intercontinental
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Nob Hill
NUMBER OF ROOMS
383
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Frequently Asked Questions about InterContinental Mark Hopkins San Francisco, an IHG Hotel
Which popular attractions are close to InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Nearby attractions include San Francisco Playhouse (0.4 km), Cable Car Museum (0.4 km), and Grace Cathedral (0.3 km).
What are some of the property amenities at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Conveniently located restaurants include Tacorea, Fino Bar & Ristorante, and Nob Hill Cafe.
Are there opportunities to exercise at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Mark Hopkins San Francisco, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Many travellers enjoy visiting Alcatraz Island (4.1 km), Golden Gate Bridge (6.7 km), and City Lights Booksellers (0.7 km).