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Palace Hotel

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844 Reviews from our TripAdvisor Community

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Showing 768: English reviews
Sacramento, California
Reviewed 1 week ago

I would recommend this to everyone. Particularly if you are celebrating something special and want to give a great surprise to someone. The brunch is also a great treat fora couple or a business meeting in a wonderful historical lobby.

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Helpful?
Thank rbrough
Management response:

Thank you so much for recommending the Palace to others! We, also, love being the host of special occasions, so we appreciate your kind compliments. Looking forward to your next visit, Jamie E.

Seattle
Reviewed 1 week ago

Perfect Location. Did up-grade to a suite that was fantastic. Staff was great. Breakfast expensive but excellent. Pied Piper bar was fun. Wish we could have stayed longer. On Market and Montgomery street so close to everything. Will return for sure.

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Helpful?
Thank 695Bruce
Management response:

No need to wish, come back and visit for however long you like! We would love to host you and your family again and show you another wonderful stay filled with perfection. So kind of you to share such a great experience and we look forward to your next visit. Best Wishes, Jamie E.

Reviewed 1 week ago

We stayed at the Palace for a conference in November. We've stayed there before. It is, as its name implies, a luxury hotel in the grand style. The service is excellent, the food is too. The central atrium dining room is magnificent. It is located centrally right next door to a muni stop from which you can go anywhere. It...

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Helpful?
Thank John S
Management response:

Storage space is such an important aspect to have while traveling and we have been listening to the feedback of our guests! We have started stage one of placing additional drawer space in each room. Come visit soon and see all the changes put in place just for you. Welcoming you back soon, Jamie E.

Turlock, California
Reviewed 1 week ago

Palace Hotel offers a luxurious stay without the nouveau-riche flash. It's a cashmere wrap of warmth & elegance. The entire staff understands "welcome, we're glad you're here". It's a step back to an elegant era but conveniently located to all the amenities of modern day living.

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Helpful?
Thank Lina E
Management response:

The elegant era will always be present at the Palace Hotel and I am delighted you felt just that upon your arrival. The warmth of our staff and elegance of the décor are put in place for the enjoyment of our valued guest. Thank you for so kindly sharing and we look forward to seeing you again soon! Best wishes,...

london
Reviewed 1 week ago via mobile

We normally stay at the st Regis in San Fran but decided to try the Palace hotel and weren't expecting much but were very surprised by the quality of this hotel. We received Very good service especially from Arturo and Rawan at the front desk. The hotel had excellent housekeeping and room service, aswell as being beautiful on the inside....

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Helpful?
Thank samil73
Management response:

With comment such as this, we will continue to climb in ranking and all thanks go to our valued guests like yourself! Thank you for everything mentioned. We sincerely appreciate the recommendation and hope to see you again soon. Sincerley, Jamie E.

San Diego
Reviewed 2 weeks ago

We stayed over New Years Eve in two rooms with some Amex benefits and everything at checkin and checkout was pretty smooth. They were apologetic that we did not get connecting rooms, but that was OK. The second room was an handicapped room, but that was ok too. If this would bother you, then consider. The rooms are dark! No...

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Helpful?
Thank BeachComber42
Management response:

Thank you for appreciating our dedication to better serve and accommodate you throughout your stay. I apologize for the busy surroundings that weekend but I am glad you enjoyed your visit. We hope you return and we will assure you a five star experience. Happy New Year, Jamie E.

San Diego, California, Usa
Reviewed 2 weeks ago

We are a family of 5 (offspring aged 16, 14 and 12) that stayed at the Palace Hotel for 3 nights over the New Years holiday. The hotel is absolutely gorgeous, and was beautifully decorated for the season. Staff was kind and courteous, and while we did not have adjoining rooms, our rooms were opposite the hall from each other...

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Helpful?
Thank GigiLJ
Management response:

The Palace Hotel has so much to offer and I am so happy you and your family were able to enjoy so much of it! We appreciate the kind words surrounding your stay and look forward to your return. Thank you for the recommendation and best wishes to you and yours. Sincerely, Jamie E.

Reviewed 2 weeks ago

Stayed here over the New year for a few nights. The hotel itself is very nice. The rooms are decent size for being in the city, but have no drawers for storage. The hotel was centrally located which was great. Disappointed in the concierge recommendations. Our flight was delayed for awhile and we asked for a half day rate, but...

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Helpful?
Thank amandasingh
Management response:

Agreed, being centrally located can make all the difference while traveling! I am glad to hear your overall visit was a good one and I will be sure to relay the mentioned concerns to management. Thank you for your feedback and we look forward to your next stay Best Wishes, Jamie E.

Whitby, Canada
Reviewed 2 weeks ago

Checked in to this hotel in December. The hotel is beautiful, rooms were very cozy. Beds were comfortable, clean, bathroom was modern, clean and bright. We had a mini fridge in our room which is always handy. The location is great because of walking distance to shopping, restaurants, (Starbucks just outside the hotel), and plenty of transit options right outside...

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Helpful?
Thank Cindy R
Management response:

I am so glad to hear our central location served as a convenience for you and your party. In such a large and busy city, I am sure being able to get around with ease comes in handy! Please don't hesitate to come visit with us again. Sincerely, Jamie E.

Skokie, Illinois
Reviewed 2 weeks ago via mobile

Very nice room and excellent service throughout our stay. Breakfast service was very good. Some initial confusion on SPG Platinum benefits but quickly fixed by a manager. Great, central location. Helpful staff

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Helpful?
Thank dfutransky
Management response:

Comfortable accommodations and superb service is exactly what we strive to provide! I am so happy your visit was a great one and we hope to see you back again soon. Thank you for sharing and have a Happy New Year. Best Wishes, Jamie E.

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Garden Court
Garden Court
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105-3477
Region: United States > California > San Francisco > SoMa , South Beach
Price Range: €216 - €647 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Hotel 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Travelocity, Starwood and Jetsetter so you can book your Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#8 Spa Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#29 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
#38 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Palace Hotel staff and other travellers.
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Questions? Get answers from Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room would be amazing we had a superior room”
 of 5 bubbles discruntled12, 11 Jan 2017 | Read review
“Ask for the biggest room”
 of 5 bubbles TopcatChris, 8 Jan 2017 | Read review
“Room 688 Expensive but worth it.”
 of 5 bubbles 695Bruce, 4 Jan 2017 | Read review
“I am not sure if the hotel is in a location to have any spectacular views, so don't think it's a concern.”
  • Bed with goodies for the girls (not from hotel, from me)
  • Welcome tray
 of 5 bubbles ViaggiatoreSF, 2 Jan 2017 | Read review
“Request for rooms facing outwards instead of inwards of the hotel”
 of 5 bubbles Mingee_le, 1 Jan 2017 | Read review
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