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Palace Hotel

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939 Reviews from our TripAdvisor Community

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Showing 854: English reviews
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Burlingame, California
Reviewed 2 days ago NEWvia mobile

The palace was fantastic. Went there for a nice night out on the town and to do some celebrating. The room was outstanding, the ceilings were high and the bed was very comfortable. The staff was also outstanding in every way. They sent up a complimentary bottle of champagne and chocolate covered strawberries since we were celebrating. I couldn't have...

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Thank Christopher S
Sacramento, California
HOTEL’S FAVOURITE REVIEW
Reviewed 21 December 2016 via mobile

Why do I keep returning to this wonderful hotel? The reasons are many. I am a political Advance person and have traveled all over the world with Governors, Presidents and other dignitaries. I first scoped out The Palace in 1999- everything is always top notch with service and rooms- and I have had some finicky elected folks to please. There...

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2Thank sactotrix
About Hotel's Favourite Review
Management response:

Wow! Your comments are so touching and have left me speechless. I am beyond excited to share your comments with the rest of our team. Thank you, for your continuous loyalty and love for the Palace Hotel. Looking forward to your next visit. Sincerely, Jamie E.

Austin, Texas
Reviewed 3 days ago NEW

Difficult beginning at check in as the staff failed to manage traffic (which can be difficult in this well traveled street) and left several cars destined for valet to block the entrance completely leaving us sitting for an extended time on a very busy street. No doubt that more valet staff was needed. Once we got to the front desk...

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Thank Russell P
Reviewed 4 days ago NEW

My family and I spent 6 nights at The Palace Hotel In January 17. Fantastic service and such a beautiful place. I just wanted to sit in the courtyard area and soak up the amazing décor. Breakfast there was expensive but so worth the extra treat. Very helpful staff and close to everything.

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Thank Elizabeth G
Dallas, TX
Reviewed 5 days ago NEW

I go to San Francisco on business ~8 times/year and have tried a number of different hotels. If you are looking for a really well-desinged, well-situated hotel, you can't go wrong with this spot. As I understand it, the hotel was recently renovated, and it shows - the property really is impressive. As a bonus, you can walk across Market...

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Thank Andernos_Les_Bains
London
Reviewed 6 days ago NEWvia mobile

Can't fault it. Superb, beautifully appointed hotel, great location in the financial district, polite and attentive staff. Great breakfast (included in rate) in fabulous surroundings. Will definitely go back.

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Thank Clare P
Sydney, Australia
Reviewed 1 week ago

Due to the location and well-known reputation, we've chosen Palace for the stay in San Francisco. With some reason on schedule change, we cancel 1 night of our stay in San Francisco and no refund is requested as of we fully understand the policy before booking. We've made request for such change 4 days ago, but with re-confirmation, it's provide...

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Thank bullycarcar
jamieeberhart, Public Relations Manager at Palace Hotel, responded to this review

Thank you for taking the time to share your visit with me and I apologize for the issues you encountered throughout your stay. We understand sudden cancellations happen, and I will be sure to speak with the front office team to ensure all policy information is provided clearly. Always appreciating your feedback and we wish you well with your future...

Elk Grove, California
Reviewed 1 week ago

WOW.....This beautiful historic hotel is conveniently located steps from BART in the Mission District SF. Great location! This is one of the nicest hotels I have ever stayed in. The service was exceptional and the rooms were wonderful. Beds were extremely comfortable and with lots of amenities. Enjoyed sitting in the bar listening the a gentleman playing the violin while...

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Thank jrundall
NYC area
Reviewed 1 week ago

I just about always stay at The Palace when I visit San Francisco. It is in an excellent location for business or pleasure; it has a very good staff; the rooms are always clean and well appointed; it has some nice public spaces; and, I enjoy The Pied Piper Bar for a solo dinner. Beyond that, it tends to be...

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Thank BlakeNyc
San Diego, California
Reviewed 1 week ago

I stayed here with my daughter for three nights over President's Day weekend and loved it. I travel to San Francisco 2-3x per year and usually stay at one of the Starwood properties, but this was my first time at the Palace Hotel. Pros: -Great service. I arrived wet from the rain with my luggage and 5-year-old in tow. The...

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1Thank jthomson2017

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Garden Court
Garden Court
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105-3477
Region: United States > California > San Francisco > SoMa , South Beach
Price Range: €239 - €613 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Hotel 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Despegar.com, Travelocity and Jetsetter so you can book your Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#7 Spa Hotel in San Francisco
#19 Luxury Hotel in San Francisco
#29 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
#38 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Palace Hotel staff and other travellers.
28 questions
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Questions? Get answers from Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room that is not located on Market to avoid tram noise until late in the night.”
 of 5 bubbles 135RussellP, 24 Mar 2017 | Read review
“my tip ask for a room with some sort of view, if thats what you like or need.Maybe sit and relax downstairs.”
 of 5 bubbles 174ElizabethG174, 23 Mar 2017 | Read review
“suggest you to make other choice in avoidance to encounter unpleasant and horrible memory in tour.”
 of 5 bubbles bullycarcar, 19 Mar 2017 | Read review
“Courtyard rooms are very quiet”
 of 5 bubbles jthomson2017, 16 Mar 2017 | Read review
“FYI - was in a corner room 758 and could hear alley/street noise”
 of 5 bubbles michaelsA9384SH, 13 Mar 2017 | Read review
5 of 5