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Pacific Islands Club Guam

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Pacific Islands Club Guam
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703 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Yigo, Mariana Islands
Reviewed 22 May 2016

Lots to offer on one property. Perfect vacation or staycation hotel for families and/or active travellers. Includes multiple pools, bars, restaurants, basketball and tennis courts, a spa and beach access. Nightly fire show is fun too.

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Helpful?
Thank Kurt U
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai Kurt U, Thank you for your review and we look forward to your next visit! Sincerely, Miranda A. PIC Management Team

Taipei, Taiwan
Reviewed 16 May 2016

This is our first time in Guam. Picking PIC with our 2 year old daughter has been a really wise decision. This resort is perfect for kids from 2-12. There are tons activities and facilities for kids to enjoy, more so for kids over the age of 4. There are multiple pool for different age or purpose. And their main...

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Helpful?
Thank shsu517
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear shsu517, Thank you for taking the time to post a review about your recent stay at our resort. The employee behavior that you observed at the waterpark is unacceptable and we sincerely apologize for the unpleasant experience. I have shared your comments with our management team and appropriate measures will be taken to ensure our employees maintain a high...

Barrigada, Mariana Islands
Reviewed 16 April 2016

Free in room internet! Excellent water park! So many activities to choose from! However, bathroom is run down! Mildew visible through caulking. Bath tub faucet didn't work,ac didn't cool enough! Mind you it was a very HOT day. Kudos to Evan, (front desk) for making a room move possible and followed us to the new room. Overall, I'd say, this...

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Helpful?
Thank Jessica L
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai Jessica L, Thank you for your review. We appreciate your feedback regarding the issues you experienced in your first guestroom and we apologize for any inconvenience it may have caused you during your stay. I am confident that the front desk agent who assisted you relayed the discrepancies to our maintenance team for immediate corrective action. We are...

Reviewed 24 March 2016

A lot of activities for any age and taste. We had a lot of fun!!! The bedrooms are not so new, but who cares if outside is great? The beach is awesome, the sea full of life, shallow and very safe. Pools and slides are just right, even if it is crowded, there is a plenty of places and options...

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Helpful?
Thank Lissa N
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai Lissa N, We appreciate your review! We are delighted that you enjoyed the beach/waterpark activities and had the chance to see the dinner show during your visit. PIC continues to add features to its property that will provide guests with best experience. On your next visit, you may see some of these new features such as the Kids...

Tumon
Reviewed 21 March 2016

The kids loved the Water park and the activities. But If you didn't make reservations for some activities then you can forget about it. The staff had excellent Hafa Adai spirit. We at Oceana Tower B which was Far from the lobby but close to the water park. Double beds were OK. Matresses need to be replaced. It sunk in...

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Helpful?
Thank Joan E
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear 358joane, Thank you for taking the time to share your comments with us. We appreciate you describing specific areas where we did not meet your expectation. I will forward your comments to our housekeeping and maintenance teams and we will address the issues right away. We also apologize for any inconvenience these issues may have caused you during your...

Misawa, Japan
Reviewed 10 February 2016 via mobile

PIC has an excellent pool and beach area. The rooms and food leave much room for improvement. Try to snag one of the hammocks, they are a great way to relax and feel like you are truly on an island paradise. The kids area is great for young ones and they have fun obstacles in the water for young and...

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Helpful?
Thank Michelle G
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai Michelle G, Thank you for taking the time to post a review about our resort. We are delighted that you enjoyed some of our many waterpark activities. We are in the process of upgrading several areas of our property, including the guestrooms and dining facilities. You can look forward to indulging in our Skylight restaurant's new buffet offerings...

Broadbeach, Australia
Reviewed 14 October 2015

We have stayed at PIC eight times over 16 years and have seen lots of changes. Our last visit was December 2014. Positives: nice rooms, comfortable beds, walking distance to many restaurants, shuttle buses pull right into hotel for ease of getting around. Fantastic pool area with lots activities, tennis, squash, skating, mini golf, beach, windsurfing, spa. Negatives: Way overcrowded....

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Helpful?
1Thank JTWWeller
Hagatna
Reviewed 11 October 2015 via mobile

We stayed at the Royal tower which closer to the lobby. All royal tower rooms are deluxe rooms and for the added price I expected a cleaner room. The shower tub had rust and mold stains throughout and looked like it needed a good clean. However, rest of the room looked clean. This hotel caters to families, due to the...

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Thank Guame
Seoul
Reviewed 1 October 2015

I had stayed at the PIC a long time ago (1995) and, although I was not in love with the hotel, I knew that my son would love the huge pool and other facilities. So, knowing it was not going to be the Four Seasons, I booked rooms over the Korean Thanksgiving holidays. I was not prepared for what followed....

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Helpful?
3Thank Mohammedyu
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear Mohammedyu, We appreciate you taking the time to post a review about your recent stay with us. Your comments are instrumental as we continue to make improvements throughout our resort. We are disappointed to know that we did not meet your expectations. Here at PIC, we are committed to providing our guests with the best possible experience. We are...

Reviewed 15 September 2015 via mobile

We got a gold card while we stayed it. It's very useful to almost thing inside the resort. The resort, they tried to do their best as much as they can, but not enough to stay 2nights long.(sadly we stayed here 5days) Most staffs got a beautiful smile n very kind. Like other reviewe said, book a room expensive one....

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Thank tinybanter

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Hanagi
Hanagi
Cuisines: Japanese
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Pacific Islands Club Guam is a hotel centrally positioned in the heart of Tumon Bay with its 82,000 square meters stretching along the beachfront of paradise. PIC Guam is only 10 minutes away from the A.B.Won Pat International Airport, 15 minutes away from downtown Hagatna and 3~5 minutes away from major shopping malls. PIC Guam has 777 guest rooms in its Royal Tower and Oceana Towers which makes it Guam's largest property. ... more   less 

Additional Information about Pacific Islands Club Guam

Address: 210 Pale San Vitores Rd, Tumon, Guam 96913-3615, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: €248 - €520 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pacific Islands Club Guam 3.5*
Number of rooms: 777
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Also Known As:
Pacific Islands Club Guam Hotel Tumon
Pacific Islands Hotel Guam
Pacific Islands Resort Guam
Pacific Islands Club Guam Tumon
Hotel Style:
#3 Top resorts Hotel in Tumon
#7 Spa Hotel in Tumon
#10 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Islands Club Guam staff and other travellers.
3 questions
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Questions? Get answers from Pacific Islands Club Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring lots of sun screen and a hat!”
 of 5 bubbles A7027WDtomc, 15 Aug 2016 | Read review
“Ask of an odd number room in Oceana B for a gorgeous sunrise and view of Tumon Bay.”
  • Tumon Bay from our room
  • Sunrise from the 31st floor of Oceana B
 of 5 bubbles KristinaB587, 23 Jul 2016 | Read review
“Get the Royal Tower suite with VIP Lounge access”
 of 5 bubbles boyboyk, 3 Jun 2016 | Read review
“All dependent on price point.”
 of 5 bubbles 669kurtu, 22 May 2016 | Read review
“Choose room at or close to main building. Our room on Building B is quite a way from breakfast and lobby”
 of 5 bubbles shsu517, 15 May 2016 | Read review
5 of 5
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