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The Westin Resort Guam

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The Westin Resort Guam
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1,099 Reviews from our TripAdvisor Community

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Showing 328: English reviews
Houston, Texas
Reviewed 2 days ago NEW

First, I must say that considering the competition, there are only 2 hotels that would rate above the Westin in Guam. We were in a king size, beachfront room. There is no excuse for the bed we were in. We both fell to the middle every time we got in it. It was awful! There is no such thing as...

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Thank jana s
Chicago, Illinois
Reviewed 2 days ago NEW

Upon arrival we book for an early check-in. They did offer a room available once we arrived at 10am, however we choose to wait for our upgraded room which wasn't ready until 3pm. We decided to do some shopping near by and return a little later. Once we returned we were informed that the room will not be ready until...

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Thank Alexaa_92
Reviewed 4 days ago NEW

PROS: beautiful beach, very nice SPG staff, proximity to center CONS: outdated building and rooms, dirty bathroom, poor executive lounge and most importantly, very disappointing and unprofessional management of our incident We’re SPG platinum members and stayed 9 nights in the hotel. The main reason for giving only 2 stars is the very disappointing and unprofessional management of an incident...

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1Thank Zoltan P
Guamwestin, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Zoltan P Thank you very much for choosing The Westin Resort Guam and also for taking the time to leave your valuable feedback to Trip Advisor. Please accept our sincerest apologies for any inconvenience that you experienced during your stay with us. We would like to apologize specifically for the inappropriate communication with you and for follow up action...

London, United Kingdom
Reviewed 1 week ago NEW

The hotel desperately needs renovation. The hotel lobby/entrance/communal areas (internal and external) have lightbulbs out, wires hanging, discolourations, various damage and feels a bit like stepping into the 70's. Particularly when you look at the building from the pool, you feel as though the building is derelict! The rooms, have various damage to furniture and lighting is very dark/dim. The...

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Helpful?
Thank Forgoton
Guamwestin, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear FORGOTON Thank you for choosing The Westin Resort Guam on your recent visit to Guam. We appreciate you for taking the time to leave valuable feedback to us. I would like to apologize for any inconvenience you may have experienced during your stay due to facility maintenance. It is regretful that we couldn’t deliver our brand promise to meet...

Reviewed 1 week ago

The room is OK and nice sea view. Overall is good with the price. But the receptionist and the check-in computer always down. During my checkin process, the computer is out of order and used many times to fix it to complete the whole process. For tour concierge, dont know why the people usually not on the seat. Compared to...

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Helpful?
Thank Isaac Y
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Isaac Y, I would like to apologize for any inconvenience you experienced during your time with us especially with customer service and your check in delays. Please know that we are working to resolve this issue. We hope that you will give us another opportunity to delight you. Thank you, Harrison Cho

Tokyo, Japan
Reviewed 2 weeks ago

The Westin is on beautiful Tumon Bay. This is a wonderful place to take the family. The pools, and the ocean are very beautiful. The rooms were very nice. They included all the amenities that you would need. We stayed on the Royal Beach Club floor that included breakfast and afternoon snacks. Well worth the extra money. But, the most...

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Helpful?
Thank ABQNMTraveler
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai ABQNMTraveler, Thank you for choosing The Westin Resort Guam and for your excellent review. We are delighted that you enjoyed your time with us. Thank you for noting our family-friendly accommodations, amenities, friendly associates, and RBC Lounge offerings. We sincerely hope to welcome you back in the near future. Until then - be well, Harrison Cho

philippines
Reviewed 3 weeks ago via mobile

Was having second thoughts choosing this hotel for our stay (dec 25-28) as there were equal good and not so good reviews online. Am so glad we decided to stay here - the beach was literally steps from the hotel. It was quiet, clean and well cared for. Our kids had a great time just hanging out and working on...

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1Thank barbs69
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Barbs69, Thank you for your excellent review. We are delighted that you enjoyed our convenient location with beach access, RBC Lounge, as well as our friendly and helpful associates. We look forward to welcoming you back in the near future. Be well, Harrison Cho

Singapore, Singapore
Reviewed 3 weeks ago via mobile

I go to Guam regularly and stayed in many hotels. I can say for certainty this is the best hotel in town. Great location, staff, service, and food. Rooms are ample and very clean. Hotel is very pleasant overall. Also, there is an ATM inside, which is very helpful. Walking distance from great places to eat.

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Helpful?
Thank Navarrowl
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai Navarrowl, Thank you for choosing The Westin Resort Guam and for your excellent review. We are so pleased that we were able to meet your expectations. We look forward to welcoming you back in the near future. Be well, Harrison Cho

Dubai, United Arab Emirates
Reviewed 5 weeks ago

We checked in at early morning as our flight choices to arrive in Guam is limited. Unlike any other Westin we've stayed at (like Westin Dubai and Westin Chosun) there is no welcome drink or any warm welcome at all. Only one person in the reception. In Westin Dubai, as an SPG Platinum, you check in at a special counter...

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Helpful?
Thank JanTG25
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai JanTG25, Thank you for providing feedback to us regarding what you experienced during your stay with us, and would also like to thank you for your loyalty to SPG and The Westin Resort Guam. I would like to sincerely apologize for any inconvenience that you experienced. Please know that these issues will be brought to our team to...

Manila, Philippines
Reviewed 6 December 2016

I've stayed at other Westin properties such as Westin Bali and Westin Singapore and I must say that overall, this hotel fell short of the level of Westin quality that I've been accustomed to. Housekeeping definitely needs improvement. The fact that I had to ask myself every night if the room was really cleaned means it was not cleaned enough....

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2Thank noeux
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Noeux, Thank you your loyalty as an SPG member and for taking the time to leave your valuable feedback. I would like to sincerely apologize that we were not able to meet your expectations. Please be assured that we are taking your feedback seriously and will look into the issues mentioned including: improving housekeeping services, key card malfunction, pool...

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Amenities

Highlights
  • Free Internet
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Seasonal Tastes
Seasonal Tastes
Cuisines: International
Isshin
Isshin
Cuisines: Japanese
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: €201 - €457 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 432
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam Tumon
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#5 Luxury Hotel in Tumon
#6 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort Guam staff and other travellers.
8 questions
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Questions? Get answers from The Westin Resort Guam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Partial ocean views barely have a view of the ocean. It's a bit of a falsity really.”
 of 5 bubbles Forgoton, 11 Jan 2017 | Read review
“Request for a room with a good beach view”
 of 5 bubbles noeux, 6 Dec 2016 | Read review
“They are all bad”
 of 5 bubbles Beavtayl, 27 Nov 2016 | Read review
“Corner Rooms are the best”
 of 5 bubbles 342geraldp, 15 Nov 2016 | Read review
“Stay higher floor as possible due the coach bus arrpoaching and leaving sure make some viberation and noise...”
 of 5 bubbles CY74TPE, 9 Nov 2016 | Read review
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