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The Westin Resort Guam

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Traveller (1000)
Room & Suite (572)
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Overview
  • Excellent29%
  • Very good47%
  • Average15%
  • Poor5%
  • Terrible4%
Travellers talk about
“royal beach club”(24 reviews)
“prego”(16 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,334)
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430 results
Traveller rating
106
170
81
49
24
Traveller type
Time of year
LanguageEnglish
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106
170
81
49
24
Show reviews that mention
All reviewsroyal beach clubpregopartial ocean viewtumon bayprivate beachother hotelspool staffbeach frontthe club loungelobby areanice beachjapanese restaurantshopping and restaurantsguamcrystalasiahawaii
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1 - 5 of 430 reviews
Reviewed 1 week ago via mobile

It was a great experience all round. The staff went above and beyond the call of duty in all aspect. The attitude and friendliness of the staff is the result of a very hands on GM, Harrison Cho. Keep up the good work.

Thank Dibu S
Reviewed 1 week ago

I had a 16 day stay for work in July! Great location with excellent beach access with all options for water activities. The best buffet in town with different featured options each night. Great bed and amenities. Superb service: Director of Rooms, Abner Acosta, down...More

Thank timyoo
Reviewed 1 week ago via mobile

I typically do not write negative reviews, but this was the worst experience I’ve had at a Starwood hotel where I have been a loyal customer for a number of years. Check in was a mess. I had two separate stays that were back to...More

Thank keishimada
Response from Harrison C, General Manager at The Westin Resort GuamResponded 1 week ago

Dear keishimada, Thank you for taking the time to share your recent experience with us. Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations...More

Reviewed 10 July 2018 via mobile

I chose this restaurant to celebrate our anniversary and for this will be my husband's first time to dine there. I first made my reservation for 18:00 yesterday. I called this afternoon to change the rsv time but the lady I spoke with couldn't find...More

1  Thank Jean Rose P
Response from Harrison C, General Manager at The Westin Resort GuamResponded 5 weeks ago

Dear Ms. Jean Rose P, Thank you for choosing the Taste restaurant in celebration of your anniversary. In behalf of our team, I sincerely apologize for the service you received during your special day. Your valued comments were already discussed with the respective Manager and...More

Reviewed 8 July 2018 via mobile

I am submitting this complaint because the Westin in Guam claims to be Superb! The laundry areas are not clean reak of an awful smell. The pool area is in dismay and appears filthy. The bar area’s food display is due for a sanitizing. The...More

2  Thank LaMujer
View more reviews
About
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$195 - US$561 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$195 - US$561 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1000)
Room & Suite (572)
Dining (251)
Pool & Beach (206)
Amenities (73)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
kenhalen
26 June 2018|
Answer
Response from shopgirl08_junk | Reviewed this property |
You probably should check the hotel's website and Guam tourism site
0
Votes
kenhalen
26 June 2018|
AnswerShow all 5 answers
Response from Tricia B | Reviewed this property |
Hi! Yes, there are always fireworks on the Tumon beach side.
1
Vote
Chun-Ta C
7 March 2017|
AnswerShow all 3 answers
Response from Marilyn G | Reviewed this property |
Hafa Adai, For more detailed info, pls email Westin public relation manager or call 671.647.1020 Thank you,
2
Votes
Room Tips
"if available, get the Royal Beach Club Lounge Option! Great view and food!"
Read review
"Ask for a hight floor"
Read review
"Beachfront Upgrades are totally worth it,"
Read review
"All the rooms are well appointed. Because of it's location, most all rooms have an ocean view."
Read review
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