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The Westin Resort Guam

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Traveller (954)
Room & Suite (571)
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Overview
  • Excellent29%
  • Very good46%
  • Average16%
  • Poor5%
  • Terrible4%
Travellers talk about
“royal beach club”(25 reviews)
“prego”(16 reviews)
“heavenly bed”(13 reviews)
Wifi
Free Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,292)
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417 results
Traveller rating
104
165
79
46
23
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104
165
79
46
23
Show reviews that mention
All reviewsroyal beach clubpregoheavenly bedtumon baypool barprivate beachupgraded roompool staffbeach frontthe club loungelobby areanice beachjapanese restaurantshopping and restaurantsoceanguamproperties
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1 - 5 of 417 reviews
Reviewed 4 days ago via mobile

Stayed here for a couple of weeks in Mar/Apr, I had a room on the 7th floor overlooking the lobby and the pool area. It was very noisy. I can hear kids yelling from the lobby. Ask for a room away from the lobby. Room...More

Thank shopgirl08_junk
Response from Harrison C, General Manager at The Westin Resort GuamResponded 3 days ago

Dear shopgirl08_junk, Thank you for choosing the Westin Resort Guam during your recent visit to our beautiful island. We are delighted to hear that you enjoyed your stay with us. However, we do apologize for the noise you experienced from the lobby area. We also...More

Reviewed 6 days ago

We wanted to do something different for my wife's birthday. We decided to leave the comforts of her sisters home and spend the night at the Westin. It was a great decision. From the front desk to the wait staff, everyone was warm and welcoming....More

Thank Doug L
Reviewed 2 weeks ago

The condition of this location does not match the reputation most of us know with the Westin name. If you are sensitive or allergic to dust or mold, DO NOT stay here. Upon check in we were taunted that they offer a military rate, but...More

Thank misslizzy35
Response from Harrison C, General Manager at The Westin Resort GuamResponded 2 weeks ago

Dear misslizzy35, We thank you for choosing the Westin Resort Guam during your recent stay and for sharing your valued comments with us. We are truly regretful that we did not meet your expectation and that we failed to provide a renewing and refreshing service....More

Reviewed 2 weeks ago via mobile

So taste at Westin just rolled out new Wednesday night Asian dinner buffet with king crab. Free flowing of Heineken too. Chef Sean, Ricky B, Valerie of marketing to include the GM mr Cho truly creates a spread that will entice the foodies and locals.

Thank Marilyn G
Reviewed 2 weeks ago

It started badly and got worse. A pre arranged airport pick up didn't materialize... that actually worked in our favor as the local taxi was fine and half the price of the hotel transportation. The check in process was fine but we noticed a pungent...More

Thank dwamedia
Response from Harrison C, General Manager at The Westin Resort GuamResponded 2 weeks ago

Dear dwamedia, Hafa Adai! Thank you for choosing the Westin Resort Guam during your recent stay and for sharing your experience with us. We are deeply regretful that we did not meet your expectation during your stay and for failing in some areas of our...More

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About
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$213 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$213 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Tumon
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (954)
Room & Suite (571)
Dining (251)
Pool & Beach (204)
Amenities (73)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
Chun-Ta C
7 March 2017|
AnswerShow all 3 answers
Response from Marilyn G | Reviewed this property |
Hafa Adai, For more detailed info, pls email Westin public relation manager or call 671.647.1020 Thank you,
2
Votes
Franny G
13 January 2017|
AnswerShow all 3 answers
Response from Guamwestin | Property representative |
Yes, we have baby cribs to rent. It is free of charge. More than happy to make arrangement for you. Please let us know prior to your arrival.
0
Votes
Jay S
4 November 2015|
Answer
Response from Guamwestin | Property representative |
Thank you for your inquiry to us, The Westin Resort Guam. We are afraid that we have early check in together with early check out. We charge one night in order to block a room from previous night for your checking in at 5am... More
0
Votes
Room Tips
"All the rooms are well appointed. Because of it's location, most all rooms have an ocean view."
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"Request a dehumidifier at check in!"
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"find another property"
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"Don't stay here."
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