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The Westin Resort Guam

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Traveller (1079)
360
Panoramas (84)
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About

Location
Cleanliness
Service
Value
Property amenities
Free Internet
Pool
Free parking
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
Lagoon View
HOTEL CLASS
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1,404Reviews
1,921Photos
20Q+A
100Room tips
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Popular mentions
Bed is nice and soft like any other Westin. Everything thing else needs updating. Taste restaurant buffet cost $50 per person and it wasn’t worth the money. Took 30 min to get my food from the grill and their salad bar ran out of food and didn’t get replenished for 40 min.
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Response from HarrisonC230, General Manager at The Westin Resort Guam
Responded 4 days ago
Dear everyuser, Thank you for choosing the Westin Resort Guam during your recent stay and for sharing your experience with us. We are delighted to hear that you have enjoyed the heavenly bed and hoping it provided you with a renewing and relaxing stay. However, we are truly regretful that we did not meet your expectations in some areas particularly with food not being replenished on time and the bathroom issues. For this, we sincerely apologize. Your comments will be forward to each respective Managers to follow-up accordingly to prevent these from happening again in the future. We hope we can be given another opportunity to welcome you back if your travels brings you back to Tumon. Until then, be well! Sincerely, Harrison Cho General Manager
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I was shocked and very surprised on seeing this property and the rooms IT IS OUTDATED AND in severe need for remodeling and modernizing this so called resort You do not feel you are in a resort except for the small beach Outrageously high price for what you get I tried to
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Response from HarrisonC230, General Manager at The Westin Resort Guam
Responded 4 weeks ago
Dear baghdassarian, We thank you for choosing the Westin Resort Guam during your recent stay. I am regretful to hear that we did not meet your expectation. Our team is working hard to ensure that our facility cleanliness and maintenance upkeep is consistent with our guests needs. We sincerely apologize for falling short in this area. Your valued comments has been forwarded to our managers to help us improve our services. We hope that we can be given another opportunity to welcome you back in the future if your travels brings you back to Guam. Until then, be well! Harrison Cho General Manager
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We were very happy with our stay at the Westin. Being a platinum elite Marriott member, we received a free upgrade to a king Jr suite that was located on the 6th floor at the end, with a lovely beach view. The Taste Restaurant had a nice breakfast buffet that was an option for
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If not for the great location and beach access, I would not recommend a stay at this hotel. The beach views and convenience are great. However, the facilities are generally tired and in need of updating. The club lounge is very small and has limited offering. Breakfast times
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Response from Abner A, Manager at The Westin Resort Guam
Responded 4 weeks ago
Hafa Adai Reagan10, Thank you for taking your time to share your valuable feedback with us. We are regretful to hear that we did not meet your expectations during your stay. Out team is currently working hard to revitalize our guest rooms including the Club Lounge to provide a refreshing stay you deserve. I apologize for the inconvenience this may had caused you. Once again, we would like to thank you for your feedback as this will help us improve our services. We look forward to welcoming you again on your next visit to Guam. Until then, Abner Acosta Director of Rooms
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This hotel/resort has pretty much everything you need. The staff are friendly and helpful, business facilities are good, views from the rooms are good. It is right on the beach and at the top end of town. Walking distance to everything you need. I got the feeling though that
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View from room 618
Photo provided by managementThe Westin Resort Guam
Guest room
Photo provided by managementThe Westin Resort Guam
Guest room
Photo provided by managementThe Westin Resort Guam
Guest room
Photo provided by managementThe Westin Resort Guam
Guest room
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123456111
Yes, there's always someone at the front desk.
1 vote
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Hafa adai! Great inquiry, I am unsure what is hotel policy at this time of the year. But you may call front desk in advance to better prepare your travel. (671) 647.1020. Wish you best and early celebration ? Have a great GUAM day!
0 votes
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You probably should check the hotel's website and Guam tourism site
0 votes
Hi! Yes, there are always fireworks on the Tumon beach side.
1 vote
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Hafa Adai, For more detailed info, pls email Westin public relation manager or call 671.647.1020 Thank you,
2 votes
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1234
"Rooms closer to the ocean have better views; the higher, the better"
"If you stay next months, during construction next Hotel ... February, March, April, May 2019 ... be aware, Hotel Rooms will very noisy"
"I stayed on the 9th floor on the partial ocean side. I was located near the elevators and sometimes that can get a little noisey."
"Rooms on the north west side of hotel have spectacular views of the sunset."
"if available, get the Royal Beach Club Lounge Option! Great view and food!"
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12345620
PRICE RANGE
US$193 - US$608 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin resort guam hotel tumonwestin hotel tumonwestin tumontumon westin
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
430
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