We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
It was a great experience all round. The staff went above and beyond the call of duty in all aspect. The attitude and friendliness of the staff is the result of a very hands on GM, Harrison Cho.
Keep up the good work.
I had a 16 day stay for work in July! Great location with excellent beach access with all options for water activities. The best buffet in town with different featured options each night. Great bed and amenities. Superb service: Director of Rooms, Abner Acosta, down...More
I typically do not write negative reviews, but this was the worst experience I’ve had at a Starwood hotel where I have been a loyal customer for a number of years.
Check in was a mess. I had two separate stays that were back to...More
Response from Harrison C, General Manager at The Westin Resort GuamResponded 1 week ago
Thank you for taking the time to share your recent experience with us.
Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations...More
I chose this restaurant to celebrate our anniversary and for this will be my husband's first time to dine there. I first made my reservation for 18:00 yesterday. I called this afternoon to change the rsv time but the lady I spoke with couldn't find...More
1 Thank Jean Rose P
Response from Harrison C, General Manager at The Westin Resort GuamResponded 5 weeks ago
Dear Ms. Jean Rose P,
Thank you for choosing the Taste restaurant in celebration of your anniversary.
In behalf of our team, I sincerely apologize for the service you received during your special day.
Your valued comments were already discussed with the respective Manager and...More
I am submitting this complaint because the Westin in Guam claims to be Superb! The laundry areas are not clean reak of an awful smell. The pool area is in dismay and appears filthy. The bar area’s food display is due for a sanitizing. The...More