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Hilton Guam Resort & Spa

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Hilton Guam Resort & Spa
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1,992 Reviews from our TripAdvisor Community

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Showing 802: English reviews
London, England
Reviewed 4 May 2012

In view of the mixed reviews, I was not quite sure what to expect. Upon arrival, my transfer arranged via the hotel was not at the airport to pick me up - My second visit to Guam and this also occured with the Westin. I approached the airport information desk, who very kindly called the hotel who sent a driver....

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Helpful?
Thank ItalGrecoLon
HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa, responded to this review

Dear ItalGrecoLon, We apologize regarding your airport transportation and glad that the airport counter was able to assist. This has been brought up to our front desk staff. We do hope during your next visit you may be able to dine at the Islander Terrace, our buffet restaurant which features theme dinners from Steak and Lobster to Seafood Nights. We...

Cedar Rapids
Reviewed 23 April 2012

Smile people, enjoyable for all the services. Wonderful view, Blue logoon, view and see fullmoon shine in the sky.

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1Thank IslanderVoyager
HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa, responded to this review

Dear IslandVoyager, Thank you for your comments. We are glad that you were able to feel the warmth of the islands hospitality. Our team members enjoy sharing the “Hafa Adai” island spirit to our guests. We look forward to welcoming you back. Hilton Guam Team

Honolulu, Hawaii
Reviewed 21 April 2012

I've been staying at the Hilton in Tumon for the past 5 years, since the Mariott here went downhill. First, let me say that the pools, the jacuzzi, the beach, the views, the breakfast bufffet at the Islander Terrace ($23, or included in some packages), and the Tree Bar, and the HH Diamond Lounge are all great. The internet access...

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Helpful?
2Thank Benthichi
HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa, responded to this review

Dear Benthichi, Thank you for choosing to stay at the Hilton during your visits to Guam, we are always happy to welcome you back. We are glad that you enjoyed our pools, views from the hotel, and the Tree Bar. We have upgraded our internet systems in which WIFI is available in all guest rooms and in public areas. Regarding...

Hong Kong
Reviewed 16 April 2012

Service: big plus for allowing a free early check-in at 7am which was much needed after a 5 hour red-eye from Hong Kong. Also extra points for upgrade to Premier Tower and for granting a 4pm late check-out (but only after complaining about housekeeping). Staff was generally friendly and helpful. Housekeeping: forgot to tidy our room two days in the...

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Helpful?
2Thank JSNPN
HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa, responded to this review

Dear JSNPN, Thank you for your feedback. We apologize about the incident with housekeeping and we will be sure to address this with our housekeeping manager. We are happy that you enjoyed your overall stay on the island and look forward to welcoming you back. Hilton Guam Team

Toronto, Canada
Reviewed 5 April 2012

Tasi club offers free drinks at the Tasi club. It is a good deal. All the rooms in this tower is ocean view. The location is at the end of the Bay, so it is very quiet. Breakfast buffet is pretty good. The level of service is not bad at all. I do not mind going back there again.

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Helpful?
1Thank Etobi
HiltonGuam, Public Relations Manager at Hilton Guam Resort & Spa, responded to this review

Dear Etobi, Thank you for your comment. We are glad that you enjoyed your stay with us and that you were able to experience the Tasi Club. We look forward to welcoming you back to the Hilton. Hilton Guam Team

Nashua
Reviewed 24 March 2012

Have stayed here on four separate one-night visits while transiting through Guam to Southeast Asia. First, the bad: The hotel makes a poor impression when you arrive -- each time we have been greeted by a gang of smokers congregating around the main entrance. The rooms are fairly shabby and in need of updating. Mold and mildew evident throughout bathroom....

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1Thank PacificFleet
Manila, Philippines
Reviewed 23 March 2012

Arrived at 4am and was met at the airport by the hotel's transfer service (arranged prior to arrival). Check in was smooth as we paid for that night too (didn't want to argue for early check in at 5am). Our rooms were ready with the extra bed, extra towels as requested by the time we arrived. Rooms were a good...

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1Thank iamjmc
Tokyo, Japan
Reviewed 17 March 2012

Stayed for four nights at the task club junior suite with my wife. Upon arrival, the check-in was smooth. The first impression of the room was great and it stayed that way during our stay. The amenities were sufficient, although we had to ask for our toothbrushes even though they were complimentary and no slippers. After, settling down we went...

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5Thank fortysomethingmale
Louisville, Kentucky
Reviewed 5 March 2012

Arrived at the Hilton Resort and Spa in Guam on a recent trip and found the check in process easy and quick. Elevator to my 6th floor room and opened the door to an average hotel room. The view was not great as it faced the parking lot versus the ocean but I was not expecting that anyway... The room...

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Thank Kevin S
East Sussex, United Kingdom
Reviewed 5 March 2012

I stayed here for six days and was a bit disappointed by how dated and worn the hotel is as well as by its location. I was surprised by the marks on the walls from wear and tear and other things of this nature that seemed to demonstrate a lack of care for the facilities, and I want to stress...

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Helpful?
2Thank lovingthetravelingli

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated on the beach overlooking scenic Tumon Bay, the Hilton Guam Resort and Spa has an idyllic location on Guam, only a ten-minute drive from Guam International Airport, three minutes from the tourist district and ten minutes from the capital of Agana. Take in stunning views of Tumon Bay and Two Lovers Point from one of Guam's only infinity pools. The Resopa Water Park features a whirlpool spa, waterslide, children's pool, watersports pool and an infinity pool. Try out watersports and snorkeling at the private beach club or enjoy a lesson from a pro on one of five floodlit tennis courts. Stay fit at The Wellness Center with a full range of quality cardiovascular and strength equipment and a timetable of exercise classes or be pampered with a treatment at Spa Ayualam. Be tempted by one of the resort's five restaurants serving up award winning seafood, Hawaiian fusion cuisine and international meals. Savor a taste of the ocean at Fisherman's Cove. Simply choose from the tempting seafood offering and the chef will cook it perfectly. The unique and fun dining experience has won the Guam Visitors' Bureau award for 'Most Outstanding Local Tourism Facility.' Sample the cuisines of the world at the international buffet theme nights at Islander Terrace or taste the tropics at Tree Bar with an exotic cocktail to enjoy while overlooking Tumon Bay. With two wedding chapels, eight meeting rooms, computer workstations in the lobby, and internet the Hilton Guam Resort & Spa hotel is the perfect beachfront location for a beautiful wedding or an important business meeting. ... more   less 

Additional Information about Hilton Guam Resort & Spa

Address: 202 Hilton Road, Tumon, Guam 96913-4097, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: €167 - €247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guam Resort & Spa 4*
Number of rooms: 646
Reservation Options:
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Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort & Spa Tumon
Hotel Style:
#5 Spa Hotel in Tumon
#7 Luxury Hotel in Tumon
#7 Family Hotel in Tumon
#8 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guam Resort & Spa staff and other travellers.
31 questions
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Questions? Get answers from Hilton Guam Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Snorkeling spot”
 of 5 bubbles 751ant, 24 Mar 2017 | Read review
“ocean or partial ocean rooms are desirable”
 of 5 bubbles llo2016, 23 Mar 2017 | Read review
“choose a beachside view room, the views of the beaches in guam should not be missed.”
 of 5 bubbles williamg580, 9 Feb 2017 | Read review
“view of the sands and bay is well worthwhile”
 of 5 bubbles GRALISTAIR, 3 Feb 2017 | Read review
“Have no idee”
  • dilapidated cranes full of dirt
  • Shower
  • TV
  • Bad
  • Mold
  • The bed
  • More Mold on every thing the badroom
  • View on the sea or would i say the parking lot
 of 5 bubbles IAPA-TRAVELER, 23 Jan 2017 | Read review
5 of 5