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Hilton Guam Resort & Spa

2,287 reviews
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Traveller (1685)
Room & Suite (422)
Pool & Beach (220)
Overview
  • Excellent25%
  • Very good45%
  • Average19%
  • Poor7%
  • Terrible4%
Travellers talk about
“premier tower”(47 reviews)
“tasi club”(51 reviews)
“tree bar”(48 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,287)Write a Review
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1 - 5 of 928 reviews
Reviewed yesterday via mobile

Checked in for a weeklong visit as a Hhonors Diamond member. Called ahead to request an ocean view. At initial check in they gave me a room that was supposed to be ocean view. It was actually a parking lot view on the wrong side...More

Thank sjrazor
Hotel's Favourite
Reviewed 16 November 2017

After working so hard and always being so busy it is nice to get away. When going on holiday I don't want to have to worry about where to eat, meals, feeding my family, or activities to keep everyone happy. So we enjoy going to...More

2  Thank Shel N
Response from HiltonGuamMarketing, Public Relations Manager at Hilton Guam Resort & SpaResponded 23 November 2017

Dear Shel N, Thank you for staying at the Hilton Guam Resort & Spa. We appreciate the comments that you've made on Trip Advisor. Our team is delighted that you enjoyed your stay. For your next visit, we recommend that you try the Tropical Beach...More

Reviewed 2 weeks ago

The hotel is tired and in need of updating. The pool area is dirty and the hot tub was filled with leaves and green water. The room itself was OK, but the carpet was faded and patched with non-matching carpet.More

Review collected in partnership with Hilton Hotels & Resorts
Thank jimR6856NK
Response from HiltonGuamMarketing, Public Relations Manager at Hilton Guam Resort & SpaResponded 1 week ago

Dear jimR6856NK, Thank you for staying at the Hilton Guam Resort & Spa. We truly value your comments that you've made on Trip Advisor. They will be shared with the departments concerned in order to better guest satisfaction. We wish to welcome you back to...More

Reviewed 2 weeks ago

Requested an oceanview room (they had some vacant) as I paid premium but at the time of check-in was not honored it. I'm a Hilton's honor member and even mentioned it but was told no. Will stay somewhere else next time I'm in GuamMore

Review collected in partnership with Hilton Hotels & Resorts
Thank Edwin R
Response from HiltonGuamMarketing, Public Relations Manager at Hilton Guam Resort & SpaResponded 1 week ago

Dear Edwin R, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very...More

Reviewed 4 weeks ago

Great location, lovely staff, good restaurants, awful internet service. Problems with mold in some bathrooms. The shower in mine was scary. The daily cleaning staff did a wonderful job, but a deep cleaning is very much needed. Carpets worn and dirty. The pools were cleaned...More

Thank Alisonstenger
Response from HiltonGuamMarketing, Public Relations Manager at Hilton Guam Resort & SpaResponded 3 weeks ago

Dear Alisonstenger, Thank you for staying at the Hilton Guam Resort & Spa. We appreciate the comments that you've made on Trip Advisor. We are delighted that you got to make use of the different facilities available. Our apologies regarding the problems that you've ran...More

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123456186
About
Amenities
Top amenities
Free Parking
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$148 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Tumon
#6 Family Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$148 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Tumon
#6 Family Hotel in Tumon
#7 Luxury Hotel in Tumon
#8 On the Beach Hotel in Tumon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1685)
Room & Suite (422)
Pool & Beach (220)
Dining (67)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
Ask a question
J H
31 January 2018|
AnswerShow all 2 answers
Response from DadNDave | Reviewed this property |
Yes they do. In front of the hotel on the beachfront.
1
Vote
LarGra2017
14 November 2017|
AnswerShow all 4 answers
Response from Marica C | Reviewed this property |
Not sure about government discount from other countries, but you can check at Room Reservations if they have any special rates or discount.
0
Votes
MommyLBC
13 August 2017|
Answer
Response from Dubhe S | Reviewed this property |
There are so many kid friendly activities. Pls. google Guam Visitors Bureau, their website have schedules and recommendations. There are museums,Fish eye and underworld.Snorkeling and much more.
1
Vote
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12345614
Room Tips
"Main Ocean King Room Has Great Views"
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"Rooms in another Hotel might have a cleaner bathroom"
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"Ask to stay in the new wing down by the pool/water."
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"Take a look at the executive rooms as they are a great offer."
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