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Hilton Guam Resort & Spa

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Hilton Guam Resort & Spa
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1,863 Reviews from our TripAdvisor Community

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Showing 739: English reviews
London, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW via mobile

I was warmly welcomed and check-in was dealt with efficiently at this large, busy resort hotel. Although my room was only on the 4th floor, of the main building, I still had a wonderful view across the bay. Whilst the decor needed a bit of touching up (or it may have been recently redecorated - but hastily) the furnishings were... More 

Helpful?
Thank rthomp4435
Tumon, Guam
1 review
Reviewed 1 week ago

From greetings that I received from the bell staffs as soon as I entered the hotel, easy check in process from the front desk, as well as their customer service during my stay, and last but not least, the cleanliness of my room that was provided from the housekeeping. Everything was very on point. Thank you for making my stay... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank sooyeongy
Management response:

Dear Sooyeongy, Thank you for staying at the Hilton Guam Resort & Spa. Our team is delighted that we we're able to make your stay extra special. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam Team More 

Alberta
Level Contributor
64 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 2 weeks ago

This is not your typical Hilton...and not in a good way. It's pretty dated in terms of decor and general condition of the hotel. The service was lacking in some areas (ie) we had ordered coffee at a meal, which never came, and being told by the doorman that the "best" way to get around was by taxi, which is... More 

Helpful?
Thank GroovieGurlie
Management response:

Dear GroovieGurlie, Thank you for staying at the Hilton Guam Resort & Spa. We appreciate the comments that you have made on Trip Advisor. Your comments will be shared with the departments concerned to better guest satisfaction. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam Team More 

Osaka, Japan
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

My wife and I stayed at the Hilton for three nights. We were basically there for shopping rather than sightseeing or lounging on the beach. We stayed in the "Premier Tower" on the "4th Floor" which was actually one up from the ground floor. This put us directly above the ballroom where we had to put up with wedding festivities... More 

Helpful?
1 Thank trobb49
Management response:

Dear Trobb49, Thank you for staying at the Hilton Guam Resort & Spa. We are delighted that you enjoyed your overall stay. Our team sincerely apologizes about the room not being made up. We will forward your comment to the departments concerned in order to better guest satisfaction. We wish we welcome you back to the hotel soon. Hilton Guam... More 

San Francisco, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Nice place overall. great staff. only complaint is the rooms smell like mildew, which is par for the course in a high humidity place. definitely older room assigned to us. was told they are upgrading rooms, so perhaps YMMV.

Helpful?
Thank 944josephp
Management response:

Dear 944josephp, Thank you for staying at the Hilton Guam Resort & Spa. We are delighted that you enjoyed your overall stay. We appreciate the comments you have left on Trip Advisor. Our team wishes you back to the hotel soon. Thank you, Hilton Guam Team More 

Waynesville, Missouri
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 weeks ago

I stayed here on a business trip and was not impressed. On the first night I went to an overpriced dinner at Fisherman's Cove only to find out that they were out of the entree I ordered as well as the beer I requested. I settled on a secondary meal and decided I will not go there for dinner again.... More 

Helpful?
Thank Lewis P
Management response:

Hi Lewis P, Our sincerest apologies in regards to the experience that you've had during your stay. Thank you for your comments on Trip Advisor. We will share your comments with the departments concerned to better guest satisfaction. We wish to welcome you back to the hotel. Thank you, Hilton Guam Team More 

Guam, United States
1 review
Reviewed 3 weeks ago

Hotel was in nice location but caters to asians and treat Americans poorly. Room rates are not advertised correctly, extra for lounge, for internet, no room service, and I had an important notebook stolen from my room. Parking is terrible because every asian tourist has a rental car.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John G
Taipei, Taiwan
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago

Off the main street and the crowed! The building is a bit old-school but well maintained! The breakfast is above average and serviced with smile is excellent! The beach access is neat and easy but the beach front is not as pretty as other hotel in main street! I do enjoy my stay in Hilton, reminds me the old good... More 

Helpful?
Thank CY74TPE
Management response:

Dear CY74TPE, Thank you for staying at the Hilton Guam Resort & Spa. We appreciate the comments that you have made on Trip Advisor. We are happy that you enjoyed your stay and the beach. Our team wishes you back to the hotel soon. Thank you, Hilton Guam Team More 

California, Maryland
Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

Where do I start. The most gracious employees work here. They make you feel at home and tend to your every need. They always say hello with a smile on their face. The hotel is beautiful with a wide range of food, pools and activities. My room was recently remodeled as are alot of rooms. By far the best place... More 

Helpful?
Thank William R
Management response:

Dear William R., Thank you for staying at the Hilton Guam Resort & Spa. We are delighted that you enjoyed your stay and the different facilities. Thank you for commenting on our staff for their friendliness. We wish to welcome you back to the hotel soon. Thank you, Hilton Guam Team More 

Washington DC, District of Columbia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago

I had to live in Hilton Guam Resort and Spa for month due to travel for work and I have absolutely no complaints. This hotel met all of my needs and felt like a home away from home during my stay there. I live a very active lifestyle, with that said, their gym is THE BEST hotel gym I have... More 

Helpful?
1 Thank B10887
Management response:

Dear B10887, Thank you for staying at the Hilton Guam Resort & Spa. We are delighted that you enjoyed your stay and the different facilities available. We appreciate your comments on Trip Advisor. Our team wishes you back to the hotel soon. Thank you, Hilton Guam Team More 

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated on the beach overlooking scenic Tumon Bay, the Hilton Guam Resort and Spa has an idyllic location on Guam, only a ten-minute drive from Guam International Airport, three minutes from the tourist district and ten minutes from the capital of Agana. Take in stunning views of Tumon Bay and Two Lovers Point from one of Guam's only infinity pools. The Resopa Water Park features a whirlpool spa, waterslide, children's pool, watersports pool and an infinity pool. Try out watersports and snorkeling at the private beach club or enjoy a lesson from a pro on one of five floodlit tennis courts. Stay fit at The Wellness Center with a full range of quality cardiovascular and strength equipment and a timetable of exercise classes or be pampered with a treatment at Spa Ayualam. Be tempted by one of the resort's five restaurants serving up award winning seafood, Hawaiian fusion cuisine and international meals. Savor a taste of the ocean at Fisherman's Cove. Simply choose from the tempting seafood offering and the chef will cook it perfectly. The unique and fun dining experience has won the Guam Visitors' Bureau award for 'Most Outstanding Local Tourism Facility.' Sample the cuisines of the world at the international buffet theme nights at Islander Terrace or taste the tropics at Tree Bar with an exotic cocktail to enjoy while overlooking Tumon Bay. With two wedding chapels, eight meeting rooms, computer workstations in the lobby, and internet the Hilton Guam Resort & Spa hotel is the perfect beachfront location for a beautiful wedding or an important business meeting. ... more   less 

Additional Information about Hilton Guam Resort & Spa

Address: 202 Hilton Road, Tumon, Guam 96913, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: €169 - €273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Guam Resort & Spa 4*
Number of rooms: 646
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Orbitz, Travelocity, Agoda, Priceline, Booking.com and Odigeo so you can book your Hilton Guam Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Guam Hotel Tumon
Hilton Hotel Guam
Hilton International Tumon
Hilton Tumon
Tumon Hilton
Hilton Guam Resort & Spa Tumon
Hotel Style:
#4 Spa Hotel in Tumon
#6 Luxury Hotel in Tumon
#7 On the Beach Hotel in Tumon
#7 Family Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guam Resort & Spa staff and other travellers.
24 questions
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Questions? Get answers from Hilton Guam Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms on the 4th floor of the Premier Tower”
 of 5 bubbles trobb49, 18 Nov 2016 | Read review
“Ask for newly renovated rooms. They are in the middle of an upgrade cycle at this hotel and not all rooms are as nice as others.”
 of 5 bubbles 944josephp, 14 Nov 2016 | Read review
“Shoppers don't come. far from main street! This is for ppl who is more relaxing!”
 of 5 bubbles CY74TPE, 9 Nov 2016 | Read review
“Get the ocean view but don't go there for drinks by the pool”
 of 5 bubbles 351grega, 10 Oct 2016 | Read review
“I am classifying this as mid-range as some of the other resorts are more expensive. On the mainland, this would be a luxury priced hotel.”
 of 5 bubbles R424KGmichaelh, 30 Sep 2016 | Read review
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