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Hyatt Regency Guam

Traveller (1013)
360
Panoramas (116)
Room & Suite (375)

About

Location
Cleanliness
Service
Value
Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area.
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Property amenities
Pool
Free parking
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Lagoon View
HOTEL CLASS
1,622Reviews
1,480Photos
16Q+A
68Room tips
Traveller rating
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  • 82
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Popular mentions
Hyatt doesn't even deserve a one rating because the rooms were so old and out dated, especially for the price they are charging. The rooms smelled and felt old. It was so bad, we checked out after the first night which was suppose to be an 8-day stay. I would not recommend this
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Review collected in partnership with Hyatt Hotels
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 1 week ago
Dear Global46654820873, We are sorry to hear about your experience with us. We are aware of the changes that need to be made at the hotel and are currently working on upgrading our rooms to better serve our guests and provide a more modern atmosphere. We understanding your concerns and your comments have been routed through our management team to resolve the issues with your room. Thank you for sharing and we hope to see you again in the future. Sincerely, Sophia Chu General Manager
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Stayed 4 nights in Feb 2019. The overall facilities are old. Pool was good for kids though and the beach is directly connected to the hotel which was a plus. But I had few problems. There was no desk lamp on the desk and no trash bin at the beginning. Moreover, there was a big
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Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 1 week ago
Dear cagekim, Thank you for sharing your valuable feedback as it helps us improve our services and facilities. We apologize that your experience was not as expected. Please know that we have raised your concerns with our team who have been taking active measures to better the hotel experience for our guests. If you have any further comments, please feel free to contact us again. Sincerely, Sophia Chu General Manager
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I spent a long time researching on where to stay for our family holiday and wedding anniversary trip in Guam.....and I am so glad we decided to stay at the Hyatt! We had a fantastic 5th wedding anniversary holiday with our little family! We stayed on the 14th floor in a twin bed
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Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 3 weeks ago
Dear StephOSulli, Warm Greeting from Hyatt Regency Guam! We are so happy to hear that your family enjoyed celebrating your 5th wedding anniversary at Hyatt. From your time in the spacious room to exploring the resort with your daughter, it sounds like your vacation was a great combination of rest and play! We are very lucky to be located right on the beach, allowing our guests to make the most of their vacation. Experiencing the gorgeous sunset over the water each day is also an added bonus. Once again, we wish you a happy anniversary and we hope to welcome you back in the near future. Sincerely, Sophia Chu General Manager
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Had a great time at this hotel. The staff was extremely helpful and professional. The pool and beach were spectacular. Definitely going to stay here again in the future. Decent restaurant choices and the bartenders was really good as well.
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Review collected in partnership with Hyatt Hotels
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 10 Feb 2019
Dear E4234VOantoniot, Thank you very much for your kind review! We are focusing in on growing throughout 2019 and reading reviews such as yours helps us know that we are going in the right direction. We are looking forward to welcoming you again soon! Sincerely, Sophia Chu General Manager
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Check-in experience was very impressive. It was much better than I expected. I felt that the process of check-in was improved and every staffs were so kind. Location is also convenient to access to shopping malls. Even though the price is higher than the average of hotels in
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Review collected in partnership with Hyatt Hotels
Response from Sophia_Chu_HRGuam, General Manager at Hyatt Regency Guam
Responded 6 Feb 2019
Dear Travel10266172634 Thank you for your feedback regarding your stay! It is always great to hear that our guests are seeing an improvement in their visits as we do strive to take every recommendation into account and grow as a hotel. Our food and beverage is consistently working on taking their recipes to the next level and hope that the next time you visit, you will see the quality you are looking for. We hope to see you again soon! Sincerely, Sophia Chu General Manager
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Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Suite at the Hyatt Regency Guam
Professional photo exclusively commissioned by TripAdvisorHyatt Regency Guam
The Suite at the Hyatt Regency Guam
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can we pay in person?
Yes. I went the night before to pay for my whole bill instead of paying for everything after. You do have to put a security deposit down for the room. This can be done over the phone with a credit card, or in person with cash/card.
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Does this hotel's fitness center have a foam roller?
I guess not. The fitness center is not so spacious (duplex type) and crowded with eqiupments. The floor activity is set on the upper stage. I do not recall a foam roller there. Better to check with the hotel, though.
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Is there buffet, how's it?
SORRY I did not receive notice of this question. The breakfast buffet has both Western style and Eastern items. It was included with our tour and was adequate.
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I always used the Taxi from the airport to the Hotel, you can catch anytime you arrived, I normally arrive in the midnight and have never trouble with catching em. I guess Miki taxi, who is the biggest Taxi company in Guam, gives you a fixed rate to the all hotels in Tamon area. And it's cheaper than hotel shuttle that cost you per person.
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"room in the corner is quite far from elevator"
"Central top floor with ocean view"
"Ask for the rooms with the new wood finish floors... very nice."
"They are all about the same so don"t spend money upgrading"
"choose the room 1021 is fulled rennovated!"
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PRICE RANGE
US$229 - US$493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency guam hotel tumonhyatt regency tumonhyatt regency hotel guamhyatt tumon
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
450
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