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Holiday Resort & Spa Guam

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Holiday Resort & Spa Guam
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551 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Newcastle, Australia
Reviewed 2 weeks ago

If this wasn't already paid for I would have moved to a different hotel. The lobby and restaurant areas are in decent shape but the rest of the hotel ranges from sub-standard to "should be condemned". As many others have commented, of the three lifts available to guests, usually only one or two were working. The floor buttons are held...

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Thank Bowdog B
Yokosuka, Japan
Reviewed 2 February 2017 via mobile

So this hotel was probably very nice at one point in time, but that time has long since passed. The Room - We stayed in a room on the 11th floor with two double beds. The beds are terrible. The blanket is super thin and barely large enough for the bed. The carpet i stained and the room just smelled...

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Thank Ashley V
Hong Kong
Reviewed 29 January 2017 via mobile

I used shop Guam discount to have breakfast at 20% off but found the range and taste of food and beverage offered rather limited to be worth the price. Would have gone somewhere else if I had known this.

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Thank TravelaHongKong
Hong Kong, China
Reviewed 23 January 2017 via mobile

For the price I paid I would have expected much better than what I got. From the poor service at check-in, the cluttered lobby, the smelly corridors and the room is very old. Lift has tape over buttons. Coffee shop isn't open all the time and the breakfast doesn't taste good. Wouldn't stay again

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Thank smm2020
Reviewed 8 January 2017

Early morning staff are confuse and un-accommodating it is a good thing that their Manager is available to correct things. Some elevator buttons are missing and some are barely being held by tapes. Housekeeping tend to forget to refills coffee and tea, they manage to arrange the room but not clean the room as I saw the chips that my...

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1Thank Aurora G
Hiroshima, Japan
Reviewed 1 January 2017 via mobile

2016年末に4泊しました。 周囲のホテルより宿泊費は安いです。 しかし、気持ちよい滞在を求める方には、以下の理由によりお勧めできません。 ・他の方の口コミにもありましたが、3基のエレベーターのうち、1基が動いていません(2016年/12月現在)。それについて従業員からは何ら説明はありません。 ・そのため、エレベーターがなかなか来ず、よく満員になります。驚いたのが、エレベーターを待っていた当ホテルの女性従業員が、客を満載したエレベーターのドアが開いた際「チッ」と舌打ちをし、両手を上に上げたのです。ホスピタリティのかけらのありません。このような態度は、宿泊費が安いからと言って決して許されるものではありません。 ・アメニティは歯ブラシ、石鹸程度の最低限以下のもののみ。 ・家族3人(両親と小学生)で宿泊したが、子ども用アメニティはおろか、タオルも2人分しかない。 ・5階にランドリーがあるが25セントが8枚要るので、宿泊階→ロビー階で両替→5階へと、前述のなかなか来ないエレベーターで移動(階段での移動はできない)しないといけません。しかも、洗濯機の一部は表示無しで壊れています。 We stayed this hotel at Dec 2016. The accommodation fee is inexpensive. but,if you wanna stay comfortably at guam,I recommend another hotel as following reasons. ・The one of three elevators doesn't work. ・a woman employee who couldn't get on the elevator (as the elevator was full) did tongue sticking toward guest in...

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Thank Mrよっさん
Reviewed 14 December 2016 via mobile

I do not think this hotel deserves 3 or 4 stars. It too old and should be repair. When I went into my room, these was a disgusting smell in the room, which smells likes shoes..., and it also had smoke went into my room through air conditioner system, which made me felt very uncomfortable. Breakfast was bad, the staff...

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1Thank 冠妮 吳
Reviewed 10 December 2016

Stayed at the Holiday resort for 2 nights. Rooms are adequate and clean (although we did find someone's dogtags on the floor by the bed). Elevators are a huge pain. First, they don't go down to the parking garage, so if you have luggage, drop it off at the door before parking. Second, they only have three elevators and it...

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Thank Leslie R
Reviewed 27 November 2016

The property appeared to have once been a grand hotel with a weeping staircase and gorgeous marble columns. The staff, incredibly nice and service oriented. However, the hotel is in dire need of upgrades. The equipment in the exercise room dates back to the late 70s -- most of it did not work or was so rusted it didn't move....

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Thank P J
Reviewed 26 November 2016 via mobile

My wife and i stayed there for 6 nights . The location was good since it was near everything along tumon bay. The beach was perfect at the back of the hotel. The sunday brunch wAs delicious and the filipino staff were very kind and helpful. The bus stop in front of the hotel helped a lot too. Not to...

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Thank Robert G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
California Pizza Kitchen Guam
California Pizza Kitchen Guam
Cuisines: Italian, American, Pizza
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Resort Guam is ideally located in Guam's favorite tourist spot! Our great central location puts you in reach of entertainment, activities, luxury and budget shopping, and a variety of restaurants located north and south of Tumon. Enjoy the view of local canoes nestled in the park during your quick minute stroll to the white sands of Matapang Beach and the panoramic ocean views or dip into the peaceful lagoon and snorkel among the abundant marine life in the Tumon Bay sanctuary. Come and enjoy all there is in and around Holiday Resort Guam, the best Resort in Guam! ... more   less 

Additional Information about Holiday Resort & Spa Guam

Address: 881 Pale San Vitores Rd, Tumon, Guam 96913-4014, Mariana Islands (Formerly Holiday Resort Guam)
Region: Mariana Islands > Guam > Tumon
Price Range: €85 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Resort & Spa Guam 3.5*
Number of rooms: 252
Reservation Options:
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Also Known As:
Holiday Resort Guam Hotel Tumon
Holiday Hotel Guam
Holiday Hotel Tumon
Holiday Resort & Spa Guam Tumon
Hotel Style:
#8 Spa Hotel in Tumon
#11 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Resort & Spa Guam staff and other travellers.
27 questions
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Questions? Get answers from Holiday Resort & Spa Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a lower floor room and get used to using the fire stairs.”
 of 5 bubbles bowdogb, 6 Mar 2017 | Read review
“Ocean View is good.”
 of 5 bubbles aurorag389, 8 Jan 2017 | Read review
“Near the elevator or overlooking the central common area, you can access free WiFi without going downstairs.”
 of 5 bubbles Becky-san2014, 9 Nov 2016 | Read review
“Higher the floor the better”
 of 5 bubbles michaeljR7192FZ, 12 Oct 2016 | Read review
“Great location”
 of 5 bubbles rochelleef, 25 Jul 2016 | Read review
5 of 5