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Lotte Hotel Guam

Traveller (382)
360
Panoramas (65)
Room & Suite (318)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Lotte Hotel Guam, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest.
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free parking
Bar/Lounge
Spa
Airport transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Charming
Great View
HOTEL CLASS
377Reviews
756Photos
14Q+A
24Room tips
Traveller rating
  • 189
  • 102
  • 48
  • 17
  • 21
Time of year
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  • English
Popular mentions
My friends and I go to Lotte Guam Deli to do our school work because we like the peaceful ambiance which what made us go back there a couple more times. However the last time we were there, the male staff that worked there that night-literally just kept staring at us. The Plate
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Response from GuamLotteHotel, F&B Director at Lotte Hotel Guam
Responded 4 weeks ago
Dear Mr. Dy, I would like to take this opportunity thank you for taking the time to communicate with us that our services did not meet your expectations. We are taking every action possible to make sure that these kind of concerns will be rectified. Your concerns were address to our F&B staff and will further evaluate how we can prevent these kind of situation from occurring again. You may contact me at 646-6811 to let you know how we plan to resolve these issues and hopefully regain your trust in our hotel services. Please accept our sincerest apology for any trouble or inconveniences we have caused you. Again, we highly appreciate your feedback, as it will assist us in becoming better at what we do. It is our goal to retain you as a satisfied customer and we hope to serve you again in the future. Respectfully yours, Tes Reyes-Burrier Food & Beverage Director
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My room was on the 8th floor its was nice and the elevator was quick. I would like to thank 3 great staff for being friendly with nice greetings and willingly to assist. In the bell staff David and Candido. Candido hustle and had a smile on when assisting with the luggage and
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Response from GuamLotteHotel, General Manager at Lotte Hotel Guam
Responded 13 Jan 2019
Dear evelyncrisostomo, Thank you for choosing Lotte Hotel Guam and for taking the time to leave a review. We are very appreciative for your recognition of our bell staff, David and Candido, and our Lifeguard Kylen. We will be sure to share your comments with them all. It is our duty to ensure all our staff treat our guests with the best service. Here at Lotte Hotel, we are committed to ensuring your stay is comfortable within all aspects. We hope to welcome you again in the future for another memorable stay. Thank you and we wish you all the best. Warm regards, Lee Moo Heon General Manager Lotte Hotel Guam
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We love this hotel. Location-wise this hotel is at the edge of the City Centre. You may reach the shopping mall, restaurants and DFS in 5 minutes by walking. My family (couple and two teenaged boys) stayed in a family room for 6 nights. The room was clean and cozy. My wife
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Response from GuamLotteHotel, General Manager at Lotte Hotel Guam
Responded 13 Jan 2019
Dear Bupuffy, Thank you for choosing Lotte Hotel Guam, and for taking the time to leave a review. We are happy to know that your overall stay was satisfying, from the comfort of the beds to the kids room fun. Here at Lotte Hotel we are committed to providing the best possible service and facilities for all our guests. We hope that you will be able to enjoy La Seine breakfast, lunch, or dinner on your next stay. Thank you again and we wish you all the best. Warm regards, Lee Moo Heon General Manager Lotte Hotel Guam
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Room ocean view on the 17th floor was spectacular! Room is huge with big comfortable beds although pricey. Free parking is a bonus especially so that you need a car rental to get to places in Guam. Nice powdery white beach in front of hotel. Very courteous and accommodating
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Response from GuamLotteHotel, General Manager at Lotte Hotel Guam
Responded 13 Nov 2018
Dear mistermoe1028, Thank you very much for choosing Lotte Hotel Guam, and for taking the time to leave a review. We are glad to know that our room views and facilities have left you with a spectacular impression. Thank you for your kind comments on our staff, and to Angela, we will be sure to pass the message on. Here at Lotte Hotel Guam, we are committed to ensuring all of our guests leave with the best experience. We hope to welcome you again in the future for another great stay. Warm regards, Lee Moo Heon General Manager Lotte Hotel Guam
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Room was clean and comfy. I stayed at the tower rooms so my room overlooked the ocean, which was magnificent. Pool was really nice and access to the beach was great. Only downside was the construction next door which was annoying. Overall friendly staff.
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Response from GuamLotteHotel, General Manager at Lotte Hotel Guam
Responded 3 Oct 2018
Dear leisuretraveller22, Thank you for choosing Lotte Hotel Guam, and for taking the time to review our hotel. It is great to know that your experience with our front desk, room stay, pool and ocean views were satisfying. However, please allow us to apologize for the ongoing construction nearby the hotel. We will continue to work closely with our neighbors to ensure that any inconvenience brought by the construction is avoided. Thank you again and we hope to welcome you again on your next trip to Guam! Warm regards, Lee Moo Heon General Manager Lotte Hotel Guam
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Guam
The Pool Access Suite at the Lotte Hotel Guam
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Guam
The Pool Access Suite at the Lotte Hotel Guam
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Guam
The Partial Ocean View Deluxe at the Lotte Hotel Guam
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Guam
The Ocean Front Deluxe at the Lotte Hotel Guam
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Guam
The Family Suite at the Lotte Hotel Guam
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do you allow early checkin for early checkouts as well?
Dear 907pamc, Thank you for your question. Please contact our reservations department in regards to early check-in and check-out, as these situations are based upon availability. We will do our best to accommodate your request. Kindly give us a call at 671-646-6811, our Reservations Team will be happy and ready to answer your questions. Best regards, Lotte Hotel Guam
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Dear TAM K, Thank you very much for reaching out to us in regards to our neighbors construction situation. Unfortunately, as the construction is not associated with Lotte Hotel Guam, we are unable to provide a sure "end date". However, we can assure you that in terms of any loud disturbing noise, this phase has ended. Thank you for your understanding and we hope to welcome you to Lotte Hotel Guam. Warm Regards, Lotte Hotel Guam Management
2 votes
Dear haeins2014, Thank for your questions, we are happy to answer them. The Tower Wing houses guest rooms with a full frontal Ocean View whereas the Island Wing houses guest rooms with a partial Ocean View. Here at Lotte Guam we confidently assure that normal pest control routines are conducted in all areas of the property. It is in our best interest to provide a safe and pest-free environment for all our guests. Thank you and we hope to welcome you to Lotte Hotel Guam soon. Sincerely, Lotte Hotel Guam
1 vote
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Hafa Adai Hendrik W, Thank you for your inquiry. Our hotel's beachfront area is available for all public guests to enjoy. As for the room upgrades and honeymoon specials, kindly contact our hotel at lotteguamreservation @ lotte. net We look forward to serving you. Sincerely, Lotte Hotel Guam
1 vote
how far is the beach from the hotel?
Greetings from Lotte Hotel Guam! I am happy to answer your question. There is an easy accessible beach area at our hotel. It is located below the pool area going down stairs. There are also signs posted for easy access as well. I hope I was able to answer your question based on your inquiry. Thank you, and I hope to see you at our hotel in the future! Sincerely, Sales Administrative Assistant
0 votes
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"Rooms on the north side provide great views of the pool and the beach"
"If you want a cabana, make sure you reserve one the day before or risk disappointment! "
"check online for discount and more room selections"
"Discount on the room if booking a wedding or reception at Lotte."
"Request room facing pool side"
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PRICE RANGE
US$205 - US$535 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
guam aurora resort villa hotel tamuningguam aurora resort villa and spaguam aurora hotelguam aurora tamuning
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
222
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