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All reviewsinfinity poolthe club loungecorner suiteocean viewother hotelsdinner buffetrelaxing stayjapanese restaurantonly bad thingnice resortroom ratean older hotelbuffet stylecleaned upthe main stripearly checkbusiness center
Stayed 5 nights over 2017/18 NYE. This was likely once a wonderful resort, but it has aged, and ownership has not put enough money back into the property to keep it up. Issues encountered including broken ice machines, broken exercise equipment, grounds in disrepair, common...More
1 Thank CBTravelerDallas
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 7 January 2018
Hafa Adai CBTravelerDallas,
Thank you very much for sharing your experience with us.
We appreciate your kind words about the service, we take a lot of pride in providing exceptional service to all our guests.
We've addressed the issues you mentioned regarding our property and...More
This luxury hotel is excellently located near the beach and near Guam Premium Outlet. The lobby is tastefully furnished and it has a spacious outdoor garden area if one likes to sit out for sun and fresh air. The hop on hop off bus that...More
My family stayed at Sheraton Laguna Guam from Oct 31-Nov 4, 2017. We were pleasantly surprised with the large rooms, 2 queen sized beds and the resort lay out of the hotel. There was a cultural show almost every night at the lobby restaurant. The...More
We came down to stay the night for a corporate event and I was severely disappointed. The room we were given for our family with our small child and baby had a horrible smell that smelled like a cleaner covering up mold. I wouldn’t have...More
Thank Brett F
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 18 December 2017
Happy Holidays Brett F,
Thank you for sharing your recent experience with us.
Although we strive to provide excellent service, we have definitely fell short during your stay. We'd like to sincerely apologize for the inconvenience you encountered.
We've addressed the issues to our management...More
I go to Guam for business 4-5 times a year, for the past 8 years.
After trying all the major brands, I have gravitated towards the Hilton (LOVE the Hilton). When the Hilton is sold out, I would usually stay at the Sheraton to get...More
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 14 December 2017
Happy Holidays Nanjingren!
Thank you very much for sharing your recent experience with us.
We strive to provide excellent service to all our guests, however, we completely fell short during your stay.
We would like to sincerely apologize for addressing you incorrectly, we will make...More
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more... More
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more channels on TV and bidet.