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Sheraton Laguna Guam Resort

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Traveller (803)
Room & Suite (189)
Pool & Beach (85)
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Overview
  • Excellent22%
  • Very good44%
  • Average20%
  • Poor7%
  • Terrible7%
Travellers talk about
“infinity pool”(48 reviews)
“the club lounge”(23 reviews)
“corner suite”(5 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (959)
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All reviewsinfinity poolthe club loungecorner suiteocean viewother hotelsdinner buffetrelaxing stayjapanese restaurantonly bad thingnice resortroom ratean older hotelbuffet stylecleaned upthe main stripearly checkbusiness center
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11 - 15 of 271 reviews
Reviewed 5 January 2018

Stayed 5 nights over 2017/18 NYE. This was likely once a wonderful resort, but it has aged, and ownership has not put enough money back into the property to keep it up. Issues encountered including broken ice machines, broken exercise equipment, grounds in disrepair, common...More

1  Thank CBTravelerDallas
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 7 January 2018

Hafa Adai CBTravelerDallas, Thank you very much for sharing your experience with us. We appreciate your kind words about the service, we take a lot of pride in providing exceptional service to all our guests. We've addressed the issues you mentioned regarding our property and...More

Reviewed 31 December 2017

This luxury hotel is excellently located near the beach and near Guam Premium Outlet. The lobby is tastefully furnished and it has a spacious outdoor garden area if one likes to sit out for sun and fresh air. The hop on hop off bus that...More

Thank camilletravelbug
Reviewed 17 December 2017

My family stayed at Sheraton Laguna Guam from Oct 31-Nov 4, 2017. We were pleasantly surprised with the large rooms, 2 queen sized beds and the resort lay out of the hotel. There was a cultural show almost every night at the lobby restaurant. The...More

Thank cymbelinesant
Reviewed 16 December 2017 via mobile

We came down to stay the night for a corporate event and I was severely disappointed. The room we were given for our family with our small child and baby had a horrible smell that smelled like a cleaner covering up mold. I wouldn’t have...More

Thank Brett F
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 18 December 2017

Happy Holidays Brett F, Thank you for sharing your recent experience with us. Although we strive to provide excellent service, we have definitely fell short during your stay. We'd like to sincerely apologize for the inconvenience you encountered. We've addressed the issues to our management...More

Reviewed 12 December 2017 via mobile

I go to Guam for business 4-5 times a year, for the past 8 years. After trying all the major brands, I have gravitated towards the Hilton (LOVE the Hilton). When the Hilton is sold out, I would usually stay at the Sheraton to get...More

Thank Nanjingren
Response from SLGRExperienceTeam, Manager at Sheraton Laguna Guam ResortResponded 14 December 2017

Happy Holidays Nanjingren! Thank you very much for sharing your recent experience with us. We strive to provide excellent service to all our guests, however, we completely fell short during your stay. We would like to sincerely apologize for addressing you incorrectly, we will make...More

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About
Amenities
Top amenities
Pool
Room Service
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$165 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$165 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (803)
Room & Suite (189)
Pool & Beach (85)
Dining (50)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
maserati_ck
17 September 2017|
AnswerShow all 2 answers
Response from George K | Reviewed this property |
Never stayed there. I live in Guam and eat in the hotel restaurants.
0
Votes
haeins2014
24 October 2016|
AnswerShow all 2 answers
Response from Andrew S | Reviewed this property |
if you want the club lounge access you need to book the club suite. Rooms and suite on 4 specific floor are designated as club rooms and suites and comes with the free lounge access and upgraded interior such as more... More
0
Votes
Room Tips
"Valet parking is very inexpensive, but also VERY limited."
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"Would not stay there again, given hotel's poor condition, cost seems unjustified"
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"Get a club lounge level room"
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"ask for a corner room and definitely a club room"
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