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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#3 of 8 hotels in Kapolei
Location
Cleanliness
Service
Value
Travellers' Choice
Our hotel's central location provides easy access to Pearl Harbor, Kapolei Golf Course and Diamond Head Monument Park. Location in the heart of Kapolei near essential markets, shopping, family-friendly entertainment, and outdoor activities make it easy for guests to explore the island. As the only all-suite full-service property in West Oahu each suite includes a separate living area with sofa bed, free WiFi, mini-refrigerator, microwave, and coffeemaker with daily replenished herbal tea and coffee. All registered hotel guests enjoy daily made-to-order breakfast, in-room wifi access, and nightly evening reception as a part of their stay. Additional hotel features include a 24/7 accessible fitness center, outdoor pool with sundeck and whirlpool.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Aerobics offsite
Archery offsite
Kids stay free
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Private pool
Shallow end in pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Bowling offsite
Canoeing offsite
Water park offsite
Children's television networks
Children Activities (Kid / Family Friendly)
Highchairs available
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish, Filipino
Location
49Car recommended
Grade: 49 out of 100
13Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Contact
725 Manawai St, Kapolei, Oahu, HI 96707
Getting there
Car HireSee all Kapolei car hire
371Reviews21Q+A21Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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The staff was beyond and above the best I’ve seen at a hotel. The hotel was very clean and the complimentary breakfast was great. Very clean and safe. Well worth every dollar we spent. The management, Reid and Reid was humble, and made us feel at home… Loved it.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Reid Kobashigawa, Guest Services / Front Office at Embassy Suites by Hilton Oahu Kapolei
Responded 10 Nov 2022
Aloha mdeas2022, Mahalo for taking a moment to share your Embassy Suites Kapolei experience with us on Tripadvisor. Our goal is to provide hospitality and service that reflect and embody the aloha spirit. We are so thrilled to learn that our Embassy Suites Kapolei Ohana was able to go above and beyond your expectations and provide this level of hospitality to you and your Ohana. We truly look forward to an opportunity to host you again and appreciate all of your kind praises. Mahalo Nui Loa and until we meet again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Between the traffic, crowd, we decided to try something different this time. Wow, the hotel is tucked away in a residential area west of the airport. The rooms were immaculate and met our needs of 5 people. Its great that there was a separate suite area with a sofa so we can wind down for the day without spreading out on the beds. The breakfast...AWESOME, despite being covid, the staff was great serving breakfast daily (breakfast included - and for a family of 5, great savings). They had the standard omelets, and rotated the hot side daily. The front staff were very friendly, greeting you every time you walk through the doors. Made you feel welcome. It was our base to visit the island as the beach was not our only destinations, and though its a bit on the west side of the island, the highway is literally 2 minutes away. Cons: - Pool was a bit small, but you are in Hawaii so the pool wasn't a priority. - Not close to the beach, eg. within walking distances…
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Reid Kobashigawa, Other at Embassy Suites by Hilton Oahu Kapolei
Responded 12 Sep 2021
Aloha Hoosier_Family_01, Mahalo for the awesome review and for taking a moment to share your Embassy Suites Kapolei experience with us. As you have mentioned, we are certainly a nice hidden gem tucked away from the hustle and bustle and it is wonderful to learn you found our location enjoyable and perfect for your return to the islands. Although the Coronavirus continues to make an tremendous global impact, we wanted to ensure guests continue to choose Embassy Suites and it is fantastic to learn that you enjoyed our famous made to order breakfast and our cleaning initiatives with Hilton Cleanstay. Mahalo for trusting the Embassy Suites Kapolei and until we meet again. Mahalo,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second time to stay at the Embassy Suites Kapolei, having visited a few years prior. The room was immaculately clean, the bed is wonderfully comfortable, and overall, it's in a quiet/safe location. We had a one-bedroom suite which was perfect for us to get snacks, drinks, and heat left-overs. The staff is welcoming and so incredibly helpful with any questions we had. We have stayed at Waikiki before and just do not like the crowds, tourist attractions, traffic, and found much more we like in this area and on the north shore. This hotel has great access to get everywhere, there are plenty of shops nearby to get food and tons of restaurants. The Waikele Outlets are 15 minutes and there is a huge Safeway across the street from it (and there's also a Leonard's malasadas donut truck in the parking lot - HUGE win!). Dole Pineapple Plantation is only 30 minutes away and Haleiwa is about 35 minutes from here (think food trucks and Matsumato Shave Ice). Pearl Harbor takes about 20-25 minutes, and the airport is about the same distance. Again, if you want a fantastic place to stay that's out of the craziness of Honolulu and traffic, I highly recommend this one. …
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Date of stay: September 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Try to get a higher level room for some views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Reid Kobashigawa, Guest Services / Front Office at Embassy Suites by Hilton Oahu Kapolei
Responded 19 Oct 2022
Aloha LydiaLLD, Mahalo for allowing us the opportunity to host you for the second time during your visit to the islands. As you have mentioned, we are situated in the heart of the growing Kapolei area which is a perfect little getaway from the busy Waikiki district, and we are so thrilled to learn that you enjoyed all that the west side of Oahu has to offer. We certainly hope to service and host you for a third time should you return to the islands and appreciate the awesome review. Mahalo and until we meet again. Mahalo,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great reception at checkin, clean, spacious, nice room, quiet hotel and we loved it’s friendly staff! We stayed one night so my daughter could celebrate her 15th birthday at a nearby event and swim with friends/hangout afterwards. She was happy so I’m happy! Great breakfast, great evening drinks, we will recommend this location to friends!
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Good parking rate for kamaaina
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reid Kobashigawa, Guest Services / Front Office at Embassy Suites by Hilton Oahu Kapolei
Responded 28 Sep 2022
Jennifer R, Mahalo for allowing us the opportunity to help celebrate your daughter's 15th birthday here at the Embassy Suites Kapolei. It's wonderful to learn that you had a chance to enjoy our famous cooked to order breakfast and evening reception as this is certainly a popular choice with many of our guests. Speaking of birthday's, The Embassy Suites Kapolei turns 5 this year and we will have live entertainment and food trucks to celebrate our 5 year anniversary. Please feel free to contact us directly for more details as we would love to see you there. Mahalo and A Hui Hou,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk staff is so well trained, it's crazy. The kitchen staff was so friendly and helpful our waitress took us on a hike on her off day! The general manager took pics for us and with us. For families this is a safe inexpensive place to stay when traveling to Hawaii. You can drive anywhere but rental car. The food was excellent the pool is medium sized but nice and safe, the rooms were just okay but very clean and housekeeping is super attentive. I wanted to shout-out certain team and I will review my notes and update later. Be well
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reid Kobashigawa, Guest Services / Front Office at Embassy Suites by Hilton Oahu Kapolei
Responded 2 Sep 2022
Aloha Tree722000, Big Mahalo for taking a moment to share your most recent Embassy Suites Kapolei experience with us. We take tremendous pride in being able to offer genuine Aloha hospitality to our guests and we would like to send a warm Mahalo for acknowledging our efforts to provide "Diamond Service". It is wonderful to learn that our facilities and services could meet your expectations and even more exciting to learn that you had a chance to experience our food at Sprigs Grille which is a true hidden gem. Mahalo Nui Loa for the excellent review and until we meet again. Mahalo,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Disclaimer: Yes, the pics I have are of the food, and I'm talking about the hotel and staff, but I'm a food blogger; what do you expect? My IG is bigislandfoodieandtraveler for anyone interested. Hotel Review: This was my second stay here at the @embassykapolei, and this is what I have to say. Every single staff member we interacted with was full of so much aloha. I even asked my mother if she thought the Embassy had some special training employees had to undergo because we couldn't believe how full of aloha everyone was. Everyone was kind, friendly, and courteous. The staff went above and beyond to ensure our needs were met--even ordering room service. We wanted hot water, but it wasn't an option on the mobile menu, but Stacy had no problem taking care of our request. During check-in, I showed up three hours early, and I asked if early check-in was available. I let the front desk agent know that I had no problem waiting until 3 pm, but she was more than willing to see what she could do. She was able to move some things around and get us checked in on the spot! Even the housekeeping staff was friendly. When we walked past the housekeepers doing their rounds on our floor, they greeted us and said, "good morning/evening/afternoon!" The property is gorgeous; the room was spectacular, the restaurant (e.g., Sprigs Grille) was top-notch, but the customer service was LEGENDARY. Never in my life have I experienced such natural aloha outside of my family and friends. Everyone at the Embassy in Kapolei made us feel like ohana. Not the little rascal brother that you pick on every day but the grandparents that you cherish, love, and respect, and would do anything for! This was my second stay at this property and both times brought me to tears. I'm not even joking. I am very honest when speaking about my experiences, and I refuse to stay at any other hotel when I'm on Oahu. If I do stay elsewhere, call the cops because I'm obviously being held against my will, lol. All jokes aside, me and my ohana would like to thank everyone at the Embassy Suites for taking such great care of us. I don't know how we could ever repay you, folks, for the degree of aloha you shared, but I promise we'll find a way. Until then, a hui hou.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Reid Kobashigawa, Guest Services / Front Office at Embassy Suites by Hilton Oahu Kapolei
Responded 25 Aug 2022
Aloha Kalikouoha, We are so pleased to learn of your most recent PERFECT stay with us here at the Embassy Suites Kapolei. Our golden standard is to provide true aloha service and hospitality to our guests and we are so flattered to have been labelled as LEGENDARY. A special Mahalo for taking a moment to personally recognize Stacy as she is certainly an ambassador of Aloha. We will most certainly anticipate your return and cannot wait to welcome you back for another Embassy Suites Kapolei getaway. Sincere Mahalo,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We thoroughly enjoyed our stay at the Embassy Suites. Everyone was very friendly and helpful and this hotel is close to many places to dine and shop. The complimentary breakfast was great and had many selections and daily food offering were varied.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reid Kobashigawa, Guest Services / Front Office at Embassy Suites by Hilton Oahu Kapolei
Responded 4 Aug 2022
Aloha Joseph BM, Big Mahalo for the awesome review and for taking a moment to share what you enjoyed most about your Embassy Suites Kapolei vacation. We are thrilled to learn that you had an opportunity to enjoy our complimentary cook to order breakfast and love that you had a chance to enjoy the many options that we offer. We hope you had a chance to join us for our popular evening reception as this is also a huge hit with many of our guests. Mahalo for sharing your experience with us and until we meet again. Mahalo,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am currently a guest as I write this. Reid Yoshida, General Manager, should be very proud of this lovely hotel and its staff. Everyone that I have engaged with, including Reid, are so friendly and helpful. They represent the Aloha spirit! The rooms are immaculate, the breakfast buffet and evening reception are delightful and the Sprigs Grille restaurant is favored by locals as well. My experience has been delightful.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reid Kobashigawa, Guest Services / Front Office at Embassy Suites by Hilton Oahu Kapolei
Responded 4 Aug 2022
Aloha Kimberley B, Mahalo for your kinds words and for taking a moment to recognize our efforts to provide our guest Aloha service that we believe continues to live in Hawaii. With many options of accommodation to choose here on Oahu, we are so privileged to have had the opportunity to host you here at the Embassy Suites Kapolei during your transition to reunite with your daughter in the mainland. We wish you the best on your new adventure and Mahalo for trusting the Embassy Suites Kapolei. Sincere Mahalo and until we meet again,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
With so many similar hotels, it’s the staff at Embassy Suites Kapolei that keeps us Hilton for life. Greg, Pukana, Terra, & Justin keep the evening reception very casual and friendly. Instead of just standing behind the bar, Greg is always on the move to keep guests’ drinks filled and snacks stocked. Terra took good care of us one evening when we arrived a few minutes late to the reception, making the family super happy. The morning crew - Gerry, Elizabeth, September and team - take such special care of the guests with breakfasts made to order. To top it all off, the front desk team led by Reed, Marissa, Shinah, & Asia always went over the top meet our needs and knocked it out of the park. They stored our surfboard to make it easy and avoid the hassle of bringing it up to our room daily; and with our being in the middle of a PCS with the military, they allowed us to drop our many bags off a day early, easing our transition. Marissa even facilitated the delivery of my wife’s dress that arrived after our stay and forwarded it to our new home. Lastly, the room itself was always super clean and fresh (huge since we had three young kids in there!) because of the hard work and care of Taysha, Andrea, Romeo and their team. These acts of kindness make all the difference. Mahalo & a hui ho!…
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reid Yoshida, General Manager at Embassy Suites by Hilton Oahu Kapolei
Responded 1 Jul 2022
Aloha Jo_G121215, I'm so pleased that you were able to stay with us on your recent trip to West O'ahu. I'm glad that you found the suites to be fresh and clean and we were able to accommodate your surfboard in storage. But what I'm most proud of is what you mentioned throughout your letter and that is the service you received from our F&B team (Greg, Pukana, Terra, Justin, Gerry, Elizabeth and September), our FO team (Reid, Marissa, Shyna, Asia) and our Housekeeping team (Taysha, Andrea and Romeo). All of those that you mentioned and many others sprinkled throughout the hotel, continue to make me so proud and our guests so happy. Enjoy your Fourth of July weekend and we can't wait to "serve you like family" very soon. A hui hou,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice place, breakfast was good. Got approved for a late check-out till 12:30. However, housekeeping must have not gotten the memo because I got woken up from my after breakfast nap around 11am. Normal checkout time. Wasn’t too happy w/ that. Then, at around 12;15 a guy knocks on the door w/ a snack platter and I had no idea what that was about or if they had the wrong room. The language was a barrier. That being said, breakfast was awesome with the food being really good and the omelette guy is a master of his craft! You can park on the street right in front for free.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Free street parking. Springs Grille is where the free breakfast is at.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reid Kobashigawa, Guest Services / Front Office at Embassy Suites by Hilton Oahu Kapolei
Responded 27 Jun 2022
Aloha 808wavewarrior, Mahalo for taking a moment to share your Embassy Suites Kapolei experience with us and we are so thrilled to have had the opportunity to host you for a little staycation. While it sounds like you were able to enjoy most of your stay with us, I do want to extend an apology for the inconveniences your encountered with regards to your extended check out and any miscommunication on our part. We truly pride ourselves in making improvements and want to thank you for providing us with this feedback as it will allow us the opportunity to enhance our services and approach for our future guests. Much Mahalo for the great review and we hope you will allows us another opportunity to host you for another staycation in the near future. Mahalo,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$264 - US$339 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiOahuKapolei
NUMBER OF ROOMS
180
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Claim Your ListingEMBASSY SUITES BY HILTON OAHU KAPOLEI - UPDATED 2022 Hotel Reviews & Price Comparison (HI) - Tripadvisor
Frequently Asked Questions about Embassy Suites by Hilton Oahu Kapolei
What are some of the property amenities at Embassy Suites by Hilton Oahu Kapolei?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Embassy Suites by Hilton Oahu Kapolei?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Embassy Suites by Hilton Oahu Kapolei?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Oahu Kapolei?
Yes, free public parking nearby, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Embassy Suites by Hilton Oahu Kapolei?
Conveniently located restaurants include Ramen Bones, Teddy's, and Hawaii Pot.
Are there opportunities to exercise at Embassy Suites by Hilton Oahu Kapolei?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Oahu Kapolei have an airport shuttle?
Yes, Embassy Suites by Hilton Oahu Kapolei offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Oahu Kapolei?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Oahu Kapolei offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Oahu Kapolei?
The staff speaks multiple languages, including English, Spanish, and Filipino.
Are there any historical sites close to Embassy Suites by Hilton Oahu Kapolei?
Many travellers enjoy visiting USS Arizona Memorial (13.5 km), Pearl Harbor National Memorial (14.7 km), and Battleship Missouri Memorial (13.0 km).